Onfleet: Pricing, Free Demo & Features

Name: Onfleet
Rating: 4.5 (13 reviews)

Last Updated Sep 2, 2026

Key Takeaways

Generated from the text of customer reviews

Onfleet, a cloud-based delivery management platform, services last-mile delivery firms. While some customers report that SMS and call notifications are periodically tagged as spam, the majority commend the configurable design and automated communication capabilities. A recent update introduced new API routing options, letting businesses set stop priority, vehicle matching, and distance caps.

Our Verdict

Onfleet is a suitable option for businesses who manage their own drivers, outside courier partners, or both through a single system. Some users find the pay-per-use approach to be cost-effective and scalable, while others believe it is exceedingly costly for small firms. We recommend Onfleet for firms that seek real-time visibility, flexible routing, and room for expansion.

Overall Rating

Based on 13 users reviews

4.5

All Reviews

Rating Distribution

Positive

92%

Neutral

Negative

Starting Price

$619

per month

Onfleet Specifications

Vehicle Tracking (GPS)
Driver Management
Route Optimization
Compliance Management
Reporting & Analytics
Fleet Utilization Monitoring
Real-Time Alerts
Trip History Logging
Fuel Management
Maintenance Scheduling

View All Specifications

What Is Onfleet?

Onfleet is a cloud-based last-mile delivery management software designed for enterprises that must plan, dispatch, and track deliveries at scale. It enables businesses to manage their own drivers, external courier partners, or a combination of the two from a single dashboard, with AI-powered route optimization, real-time GPS monitoring, and automatic customer notifications included.

Businesses can use the platform's dashboard and API to link Onfleet to their existing order systems, such as Shopify and other e-commerce and POS platforms, and instantly convert orders into delivery tasks. Onfleet helps retailers reduce missed deliveries and questions by providing consumers with live tracking, accurate ETAs, and direct chat contact to their driver.

What Is Onfleet Best For?

The platform’s notable feature is its AI-powered route optimization, which has been trained on over 100 million deliveries to create the most effective routes for each business. It enables delivery teams to save mileage, reduce fuel costs, and arrange reliable routes in minutes, even when plans change. Onfleet, which supports planned and on-demand deliveries, auto-dispatch, and predictive ETAs that signal delays early, assists teams in keeping deliveries on time and operations running smoothly during peak periods.

How Much Does Onfleet Cost?

Onfleet pricing starts at $619/month under the Launch plan which offers basic tools for new and small teams. It offers other plans that scale with features and number of users:

Scale: 1,349/month
Enterprise: 3,099/month

Apart from the base subscription cost, businesses should keep the following potential costs in mind:

Implementation And Onboarding: $1,000–$10,000+
API And Third-Party Integrations: $500–$5,000+
Advanced Analytics And Automation: $500–$3,000+/month
Enterprise Licensing: $2,500–$10,000+/month

Several reviews appreciate the flexible, pay-per-use pricing approach, claiming that it allows them to scale costs as their business expands and saves them the cost of developing delivery infrastructure in-house. Others, however, find the pricing high, with one reviewer describing it as unreasonably expensive, implying that the cost can be a serious obstacle, particularly for smaller enterprises.

Request a custom Onfleet cost estimate for your business.

Disclaimer: The pricing is subject to change.

Onfleet Integrations

The platform offers integration with multiple third-party apps, including:

How Does Onfleet Work?

Sign up for an Onfleet account to manage your delivery operations on a single platform, whether you use your own drivers, deal with outside delivery partners, or both. From there, the platform manages everything from route planning to package delivery confirmation.

Sign up and connect Onfleet to your order source, such as Shopify, your OMS, or another system, via the open API or Zapier
Add your drivers or connect to Onfleet's network of 150+ vetted courier partners to increase capacity
Let the AI route optimization engine generate effective routes automatically, trained on over 100 million deliveries
Use auto-dispatch to slot on-demand orders into active routes in real time, without any manual work
Track every driver live on the map, and track delivery status across your entire network
Send customers customized, automatic updates and live tracking links so that they always know where their order is
Capture proof of delivery with photos, signatures, and timestamps at each drop-off
Review performance using centralized analytics that display on-time rates, unsuccessful deliveries, and courier performance

Schedule a free Onfleet demo to learn more about its functionality in real time.

Who Is Onfleet For?

Onfleet software caters to a wide range of industries and sectors, such as:

Retail
Healthcare
Grocery
Construction
Beverages
Prepared meals
Auto parts

Onfleet Use Cases

We analyzed how the retail, shipping, construction, and cannabis industries use Onfleet, so here are four common ways these sectors use the platform to solve real-world delivery problems:

1. Retailers Losing Customers Over 'Where's My Order' Calls

Vague delivery periods increase support calls and decrease customer satisfaction. Onfleet integrates with point-of-sale and ordering platforms such as Shopify, instantly converting orders into delivery jobs, and providing customers with real-time tracking and ETAs. Retailers who run their own fleet benefit from accurate, self-serve tracking rather than spreadsheets and guessing, which reduces the number of repeat status calls.

2. Shippers Juggling Their Own Fleet And Outside Delivery Partners

Splitting orders between in-house drivers and third-party couriers sometimes results in moving between separate systems, making it difficult to identify delays or failing partners. Onfleet deploys and tracks both from a single dashboard, consolidating performance data from all drivers and partners into a unified perspective. Shippers can evaluate cost per delivery and on-time rates side by side rather than depending on gut instinct.

3. Construction Suppliers Racing Against Job Site Deadlines

Orders frequently arrive the night before with no room for delays, and a late delivery might stall an entire crew. Barcode scanning verifies that the correct products are sent out before drivers ever depart, and Onfleet's route optimization schedules effective stops across warehouses, shop counters, and construction sites. Since static methods are unable to adapt in the event of a scarcity or new site request, this type of on-the-fly routing is especially important when a significant portion of orders arrive with short lead times.

4. Cannabis Dispensaries Balancing Fast Delivery With Legal Compliance

One missed age check or misplaced signature can jeopardize a license, and manual compliance tracking fails quickly as order volume increases. Onfleet incorporates compliance into each activity through age and ID verification, barcode scanning, and digital signatures, automatically producing a timestamped chain of custody. This is most important once order volume exceeds what a human procedure can properly track.

Is Onfleet Right For You?

Onfleet is suitable for delivery companies who want a single system to manage all aspects of their operations, from dispatch to driver payouts, rather than merging separate solutions for routing, billing, and communication. It is especially useful for increasing teams who require dispatchers, drivers, and finance to operate from the same data as opposed to chasing updates across disparate systems.

By combining delivery execution with integrated billing, invoicing, and driver payment capabilities, along with a client site and chat/SMS features that notify partners and customers without the need for additional software, Onfleet helps businesses reduce operational overhead. The platform also takes data privacy seriously, holding PCI, HIPAA, CCPA, and PIPEDA certifications to protect the personal and payment data collected through its website and services.

In addition, Onfleet received the Frost & Sullivan 2026 Company of the Year award for product innovation, implementation excellence, customer experience, and long-term company performance. As delivery companies become more wary of relying on a single vendor or cloud provider after outages revealed how much third-party risk exists within supply chains, Onfleet's security-first, unified platform approach assists merchants in avoiding the patchwork of loosely connected tools that allow these risks to slip through.

Still not sure if Onfleet is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

Onfleet Features

Assignment And Dispatching

Onfleet features an ‘Auto-Assignment’ and ‘Auto-Dispatch’ tools that identify the appropriate driver for each task based on real-time parameters such as location, availability, and route progress, ensuring that orders do not lie around waiting for a dispatcher to manually hand them over. Dispatchers still have complete discretion over reassigning tasks or adjusting delivery windows on the fly, and drivers can communicate directly with dispatch to resolve any last-minute modifications.

See How It Works

Visibility And Tracking

Every delivery, whether handled by an in-house driver or an outside courier, is displayed on a single live map with real-time GPS tracking and predicted arrival times. Onfleet centralizes proof of delivery, such as images, signatures, and timestamps, allowing organizations to compare their own fleet to outside partners using the same performance metrics rather than managing separate reports for each.

See How It Works

Customer Experience

Onfleet keeps recipient informed by sending out branded, automated SMS and email notifications that appear to be from the merchant rather than a third party. Customers receive a live tracking page with accurate ETAs and the ability to speak directly with their driver, reducing the number of inquiry calls that take up the support team’s time.

See How It Works

Data And Analytics

The Analytics dashboard transforms raw delivery data into information that administrators can use, ranging from individual driver efficiency to total delivery times, feedback scores, and distance traveled. Data can be filtered by team, driver, or time period and exported as a CSV, with drivers receiving their own simplified analytics view within the driver app.

See How It Works

Pros And Cons of Onfleet

A quick look at Onfleet's strengths and weaknesses to
help you decide if it's the right fit

Pros

Customizable interface with real-time updates and automated communication tools
Well-suited for managing multiple locations and markets
Built-in chat lets dispatchers and customers message drivers directly within the platform

Cons

SMS and call notifications are occasionally flagged as spam, which can disrupt communication
Some users note a lack of deeper route insights

Onfleet Pricing

An overview of Onfleet pricing plans to help you
choose the best option for your team and budget.

Launch	Scale	Enterprise

Includes 2,500 delivery or pickup tasks Unlimited users #1 Driver app in last-mile delivery Photo and signature proof of delivery Driver-dispatcher chat Basic route optimization Status and ETA-triggered notifications Driver pay calculation 90-day historical reporting Ready-to-use integrations	All Launch features, plus: Includes 5,000 delivery or pickup tasks Barcode scanning ID scanning and age verification Customized completion requirements Advanced route optimization (with API access) Dynamic ETA notifications Auto-dispatch Custom fields Operational Command Center	All Scale features, plus: 10,000+ delivery or pickup tasks Multi-brand and multi-region support Enhanced branding and telephony capabilities Enterprise SSO Lifetime historical reporting Premium onboarding, implementation, and support

Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Onfleet Reviews

Insights from real users on Onfleet’s features,
performance, and overall experience.

Total 13 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

77%

Stars

15%

Stars

Share your experience

Pratik

Food & Beverages, 101-500 employees

Less than a year

4.0

October 2023

“Works fast and packed with features”

Pros

Integrating with Onfleet was easy, and the documentation made the process even smoother. Also it has multiple useful features, covering most of our needs. Plus, the Customer Success and Support teams are fantastic. They make problem-solving look so simple.

Cons

The dashboard takes a little time to learn and I feel like it would be much better if it were more customizable.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Robbin

Food Production, 51-100 employees

More than a year

5.0

October 2023

“A must-have for logistics teams”

Pros

Onfleet is great for everyone from our admins to dispatchers and drivers. Also it handles high volumes well and we love how customizable it is for different teams and customers.

Cons

My only issue is that some features that should be standard are considered add-ons, which just drives up the cost.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Ananda

Entertainment, 11-50 employees

More than a year

5.0

October 2023

“Tough to beat this product”

Pros

It is so user-friendly that we rarely need to reach out for support, even though we handle 100 tasks a day.

Cons

No real complaints as the software works well for us.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 13 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Onfleet offer an API?

Yes, Onfleet provides API access.

What language does Onfleet support?

The vendor offers support in the English language.

Does Onfleet have a mobile app?

The vendor offers a dedicated mobile app for Android and iOS users.

What other apps does Onfleet integrate with?

Onfleet software integrates with multiple third-party apps, including Shopify, Google Cloud Software, aeropay, Square, Fairmatic, Leafly, Meadow, When I Work, and Quinyx.

What types of pricing plans does Onfleet offer?

Onfleet price starts at $619/month under the Launch plan. Other plans are Scale at $1,349/month and Enterprise at $3,099/month. Request a tailored Onfleet pricing quotation.

Who are the typical users of Onfleet?

Common users of Onfleet operate in different industries and sectors including retail, healthcare, cannabis, shippers, grocery, auto parts, construction, and beverages.

What level of support does Onfleet offer?

Support is available via online booking sessions.

Key Takeaways

Our Verdict

Overall Rating

Rating Distribution

Starting Price

$619

Onfleet Specifications

What Is Onfleet?

What Is Onfleet Best For?

How Much Does Onfleet Cost?

Onfleet Integrations

How Does Onfleet Work?

Who Is Onfleet For?

Onfleet Use Cases

1. Retailers Losing Customers Over 'Where's My Order' Calls

2. Shippers Juggling Their Own Fleet And Outside Delivery Partners

3. Construction Suppliers Racing Against Job Site Deadlines

4. Cannabis Dispensaries Balancing Fast Delivery With Legal Compliance

Is Onfleet Right For You?

Onfleet Features

Pros And Cons of Onfleet

Pros

Cons

Onfleet Pricing

Launch

Scale

Enterprise

$619 per month

$1,349 per month

$3,099 per month

Onfleet Reviews

Frequently Asked Questions

Does Onfleet offer an API?

What language does Onfleet support?

Does Onfleet have a mobile app?

What other apps does Onfleet integrate with?

What types of pricing plans does Onfleet offer?

Who are the typical users of Onfleet?

What level of support does Onfleet offer?

What Is Onfleet?

What Is Onfleet Best For?

How Much Does Onfleet Cost?

Onfleet Integrations

How Does Onfleet Work?

Who Is Onfleet For?

Onfleet Use Cases

1. Retailers Losing Customers Over 'Where's My Order' Calls

2. Shippers Juggling Their Own Fleet And Outside Delivery Partners

3. Construction Suppliers Racing Against Job Site Deadlines

4. Cannabis Dispensaries Balancing Fast Delivery With Legal Compliance

Is Onfleet Right For You?