Samsara Software

Be careful when locking into a contract

Pros

I like that I can see where my fleet is at any time. But honestly, all the extra features they offer just end up being problematic for the drivers.

Cons

If you are a growing company, be careful before signing a contract with them. If any of your vehicles sit idle for more than a week or two, expect dead batteries because Samsara's devices drain power fast. Customer service is a joke as they just keep passing you around until they close your ticket with no solution. Your account rep will change constantly and you'll be left with zero support. I tried using a self-contained tracker to avoid the battery drain but those require a special, non-rechargeable battery that Samsara makes you buy from them. If you want it to track more than a few times a week, you have to replace the battery every month. Plus, the location tracking is so inaccurate that it will only give you a general area within a 1/4 mile. I tried everything like calls, emails support tickets but they would not fix it. And on top of that, they made me pay out the remainder of my 3 year contract for these useless devices. The driver training features were also a mess. The system constantly told drivers they were about to get in an accident throughout the day. I had to turn it off immediately before my whole team quit over that annoying voice.

Not a trustworthy company

Pros

There are some benefits for sure, but I won't do business with a company like this. Check out my review below for the details.

Cons

Their customer service is poor. We had six dashcams with them for three years and when I tried to cancel at the end of the contract, I found out about their sneaky auto-renewal policy. You have to let them know 30 days in advance, or they'll charge you for another full year. I contacted them right at the end but they refused to refund me and charged the full $1,600. I would have happily paid for a one month extension but they demanded the full amount. Feels like a scam. I was planning to keep other products with them but after this no way. Good luck to this company trying to grow with these shady policies. So if you are looking for dashcams, check out Motive. They even filed a lawsuit against Samsara.

It is the right choice for you

Pros

It is quite useful because they let us see exactly what our drivers see. They are especially helpful when incidents happen or when we need to check on something important.

Cons

My only concern is that it runs on a cellular-based telematics system which means it can lose connection if there's no good cell coverage. As a trucking company, it is stressful sending drivers up north because the system cuts out when the signal drops.