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Overview
Shipup helps e-commerce teams improve post-purchase delivery communication through branded tracking pages, shipment visibility, and customer feedback collection. While deeper customization options are somewhat limited for advanced use cases, it remains a reliable choice for online retailers handling multiple carriers and aiming to reduce delivery-related customer inquiries.
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Starting Price
Custom
Shipup Specifications
- Reporting & Analytics
- Real-time Alerts
- Vehicle Tracking (GPS)
- Fuel Management
What Is Shipup?
Shipup is a delivery experience software designed for e-commerce teams, customer support, logistics, and marketing departments. The platform provides branded tracking pages, multi-channel delivery notifications, incident detection, and post-delivery surveys to manage the post-purchase journey. Shipup also offers dashboards for logistics performance and marketing impact, helping users monitor deliveries, anticipate anomalies, and analyze customer feedback. It helps online retailers improve customer satisfaction, streamline post-purchase operations, and enhance loyalty and repeat purchases.
Shipup Pricing
Shipup price plans start at €299/month for the essential package, designed for e-commerce businesses with less than 1,000 shipments per month. Further pricing tiers of the software are as follows:
- Advanced: €599/month
- Premium: €999/month
Disclaimer: The pricing is subject to change.
Shipup Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Shipup For?
Shipup is ideal for a wide range of industries and sectors, including:
- Fashion and accessories
- Health and beauty
- Technology
- Photography
- Gaming
- E-commerce retail
Is Shipup Right For You?
Shipup is an ideal solution for e-commerce businesses and online retailers seeking to optimize their post-purchase experience. Its standout features, including branded tracking pages, multi-channel notifications, and Smart Delivery Estimate, help reduce support tickets and increase customer loyalty. Scalable for small to large operations, Shipup is trusted by global brands like Na-KD, Carrefour, and Yves Rocher. Its secure platform and robust analytics make it well-suited for teams aiming to improve NPS, conversion rates, and repeat purchases.
Still doubtful if Shipup software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Shipup Features
Smart Delivery Estimate
Shipup provides a Smart Delivery Estimate that displays an accurate delivery date throughout the customer journey. This feature reduces uncertainty, reassures buyers, and decreases cart abandonment by updating the estimated time of arrival in real time. Businesses can enhance customer satisfaction while optimizing conversion rates.
Post-Delivery Survey
The platform offers automated post-delivery surveys to collect customer feedback immediately after delivery. This allows businesses to measure satisfaction, identify issues, and resolve them internally. Feedback can also be leveraged to guide reviews on third-party sites, improving brand reputation and providing actionable insights for customer experience improvements.
Logistics Dashboard
Shipup includes a comprehensive logistics dashboard that monitors delays, incidents, and carrier performance. Users can analyze shipment data in real time, compare carriers, and identify operational bottlenecks. This centralized view helps e-commerce teams make informed decisions, optimize supply chains, and maintain high service quality across multiple shipping partners.
Marketing Dashboard
The software provides a marketing dashboard to track the impact of notifications and tracking page campaigns. Businesses can measure clicks, opens, conversions, and revenue generated by post-purchase communication. This data enables marketing teams to refine strategies, increase repeat purchases, and integrate post-purchase interactions into broader customer retention efforts.
Automated Carrier Claim
Shipup automates the carrier claim process to quickly address delivery issues and reduce manual follow-up. By centralizing incident management, businesses can submit claims efficiently, maintain customer satisfaction, and minimize support workloads. This ensures that delivery disruptions are handled promptly, improving operational efficiency and post-purchase reliability.
Pros And Cons of Shipup
Pros
Branded tracking notifications and pages
Easy setup for email and SMS alerts
Responsive and helpful customer support
Cons
Limited reporting customization options
Notification volumes can become difficult to manage at scale
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Frequently Asked Questions
What other apps does Shipup integrate with?
Shipup inteagrates with multiple apps and platforms, including Shopify software, Adobe Commerce, PrestaShop, Klaviyo, Zendesk, and Mailchimp software.
Does Shipup offer an API?
Yes, Shipup offers an API.
What level of support does Shipup offer?
Shipup offers support through blogs and help center.
What language does Shipup support?
Shipup primarily supports English and French.
Who are the typical users of Shipup?
Shipup features are used by teams from industries and sectors, including fashion and accessories, health and beauty, technology, photography, gaming, and e-commerce retail.
What types of pricing plans does Shipup offer?
Shipup offers three pricing plans with Essential (€299/month), Advanced (€599/month), and Premium (€999/month). Get a detailed Shipup cost breakdown tailored to your specific requirements.
Does Shipup have a mobile app?
No, Shipup does not offer a dedicated mobile app.