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Overview
Shipup helps e-commerce teams improve post-purchase delivery communication through branded tracking pages, shipment visibility, and customer feedback collection. While deeper customization options are somewhat limited for advanced use cases, it remains a reliable choice for online retailers handling multiple carriers and aiming to reduce delivery-related customer inquiries.
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Starting Price
€299
per month
Shipup Specifications
- Reporting & Analytics
- Real-time Alerts
- Vehicle Tracking (GPS)
- Fuel Management
What Is Shipup?
Shipup is a delivery experience software designed for e-commerce teams, customer support, logistics, and marketing departments. The platform provides branded tracking pages, multi-channel delivery notifications, incident detection, and post-delivery surveys to manage the post-purchase journey. Shipup also offers dashboards for logistics performance and marketing impact, helping users monitor deliveries, anticipate shipment anomalies, and analyze customer feedback. It helps online retailers improve customer satisfaction, optimize post-purchase operations, and strengthen customer loyalty and repeat purchase behavior.
What Is Shipup Best For?
Shipup is best known for helping e-commerce brands centralize delivery communication through automated notifications across channels like email, SMS, WhatsApp, and Apple Wallet. The platform allows businesses to customize notifications based on delivery stages, delays, and shipping events while maintaining consistent branding throughout the post-purchase journey. Real-time tracking updates and localized customer communication also help reduce “Where Is My Order?” support tickets and improve customer retention.
How Much Does Shipup Cost?
Shipup price plans start at €299/month for the Essential package, designed for e-commerce businesses with less than 1,000 shipments per month. All pricing plans require a one-year commitment. Further pricing tiers of the software are as follows:
- Advanced: €599/month
- Premium: €999/month
In addition, organizations should also account for the following estimated expenses based on the industry benchmarks:
- Implementation And Onboarding: €1,000–€10,000 for standard setups and €10,000–€30,000+ for enterprise deployments that involve multiple carriers and systems integration
- Integration Costs: €2,000–€20,000, depending on the number of systems connected and complexity
- Custom Carrier Setup And Configuration: €1,000–€15,000, especially for multi-carrier logistics networks
- Training And Change Management: €500–€5,000 depending on team size and onboarding requirements
- Premium Support And SLA Packages: €500–€3,000/month, which are usually included in enterprise tiers or priced separately
Users generally view Shipup’s pricing as aligned with the value it delivers for e-commerce brands focused on improving post-purchase experience and reducing delivery-related customer friction. Many reviewers praise its feature depth, reliable performance, and measurable reductions in support workload, especially for mid-sized and growing online retailers. At the same time, some feedback hints that pricing may feel on the higher side as usage scales or as teams expand feature adoption, which is typical for more advanced, enterprise-oriented SaaS tools.
Disclaimer: The pricing is subject to change.
Shipup Integrations
The software supports integration with a wide range of systems and platforms, including:
How Does Shipup Work?
Log in to Shipup to access a centralized post-purchase experience platform. Follow the steps below to use its core capabilities:
- Connect your online store and carriers to centralize shipment tracking data and delivery communication workflows
- Create branded tracking pages that reflect your company’s identity and keep customers informed throughout the delivery journey
- Set up multichannel notifications through email, SMS, WhatsApp, and Apple Wallet to proactively communicate delivery updates
- Customize delivery messages and marketing campaigns based on shipment events, customer behavior, and delivery status
- Give customer support teams access to real-time order tracking information to help them respond to delivery-related inquiries instant with greater visibility and accuracy to improve customer satisfaction
- Monitor shipment issues and exceptions from the centralized dashboard
Who Is Shipup For?
Shipup is ideal for a wide range of industries and sectors, including:
- Fashion and accessories
- Health and beauty
- Technology
- Photography
- Gaming
- E-commerce retail
Shipup Use Cases
Based on our analysis of Shipup’s capabilities and product positioning, we have identified key scenarios where the platform is commonly used for post-purchase communication and delivery experience management:
1. Fashion And Apparel Brands Managing High-Volume Deliveries
Fashion and apparel businesses handling large volumes of customer orders across multiple shipping carriers and regions benefit from Shipup. The platform helps brands centralize delivery communication, provide branded tracking experiences, and keep customers informed throughout the post-purchase journey. Its automated notifications and delivery visibility tools also support customer engagement while helping teams better manage growing shipment operations.
2. HealthTech Brands Delivering High-Trust Customer Experiences
The system is a strong fit for HealthTech companies that need to maintain customer confidence after purchase while managing delivery-related support requests. Businesses in this sector often face challenges around reassuring customers, communicating shipment updates clearly, and maintaining a premium brand experience across multiple delivery touchpoints. Shipup helps address these issues through proactive delivery notifications, branded tracking experiences, and centralized logistics visibility that support both customer communication and support operations.
3. Gaming Retailers Improving Purchase Confidence And Delivery Transparency
Shipup is well-suited for gaming and entertainment retailers that manage high-demand product launches, pre-orders, and time-sensitive deliveries. Customers in this industry often expect accurate delivery timelines and consistent shipment updates before making a purchase decision. Shipup helps address these challenges by displaying precise delivery estimates, sending branded post-purchase notifications, and creating a more transparent delivery experience that supports customer trust and conversion growth.
4. Online Health And Beauty Retailers Reducing Post-Purchase Friction
For online health and beauty retailers, managing customer expectations after checkout is critical, especially when delivery timing directly influences satisfaction and repeat purchases. These businesses often struggle with inconsistent shipment communication and uncertainty around order status, which can lead to avoidable customer frustration. Shipup helps solve this by enabling proactive delivery notifications, branded tracking pages, and automated post-delivery feedback collection, improving transparency across the entire delivery journey, and strengthening customer relationships.
Is Shipup Right For You?
Shipup is an ideal solution for e-commerce businesses and online retailers seeking to optimize their post-purchase experience. Its standout features, including branded tracking pages, multi-channel notifications, and Smart Delivery Estimate, help reduce support tickets and increase customer loyalty. Scalable for small to large operations, Shipup is trusted by global brands like Na-KD, Carrefour, and Yves Rocher. Its secure platform and robust analytics make it well-suited for teams aiming to improve NPS, conversion rates, and repeat purchases.
Still doubtful if Shipup software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Shipup Features
Smart Delivery Estimate
Shipup provides a Smart Delivery Estimate that displays an accurate delivery date throughout the customer journey. It continuously updates based on real-time shipment data, helping reduce customer uncertainty, and improve purchase confidence. Businesses benefit from fewer delivery-related concerns and a smoother post-purchase experience that supports higher conversion rates.
Post-Delivery Survey
The platform offers automated post-delivery surveys to collect customer feedback immediately after delivery. This allows businesses to measure satisfaction, identify issues, and resolve them internally. Feedback can also be leveraged to guide reviews on third-party sites, improving brand reputation and providing actionable insights for customer experience improvements.
Logistics Dashboard
Shipup includes a comprehensive logistics dashboard that monitors delays, incidents, and carrier performance. Users can analyze shipment data in real time, compare carriers, and identify operational bottlenecks. This centralized view helps e-commerce teams make informed decisions, optimize supply chains, and maintain high service quality across multiple shipping partners.
Marketing Dashboard
The software provides a marketing dashboard to track the impact of notifications and tracking page campaigns. Businesses can measure clicks, opens, conversions, and revenue generated by post-purchase communication. This data enables marketing teams to refine strategies, increase repeat purchases, and integrate post-purchase interactions into broader customer retention efforts.
Automated Carrier Claim
Shipup automates the carrier claim process to quickly address delivery issues and reduce manual follow-up. By centralizing incident management, businesses can submit claims efficiently, maintain customer satisfaction, and minimize support workloads. This ensures that delivery disruptions are handled promptly, improving operational efficiency and post-purchase reliability.
Custom Delivery Tracking Page
Shipup replaces standard carrier tracking pages with a fully branded and customizable delivery tracking experience. Instead of redirecting customers to external carrier sites, businesses can create a centralized tracking page that reflects their brand identity and keeps customers engaged throughout the delivery journey. This helps improve post-purchase experience, strengthen brand consistency, and turn tracking interactions into opportunities for customer engagement and retention.
Ecommerce Returns Portal
The software offers a branded Ecommerce Returns Portal that simplifies the returns process by allowing customers to initiate and manage returns through a self-service flow. It replaces fragmented return handling with a centralized system where customers can generate return requests, follow clear steps, and receive real-time updates on their return status. This helps businesses reduce operational complexity while improving customer satisfaction by making the return journey more transparent and structured.
Pros And Cons of Shipup
Pros
Branded tracking notifications and pages
Easy setup for email and SMS alerts
Responsive and helpful customer support
Cons
Limited reporting customization options
Notification volumes can become difficult to manage at scale
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Frequently Asked Questions
What other apps does Shipup integrate with?
Shipup integrates with multiple apps and platforms, including Shopify software, Adobe Commerce, PrestaShop, Klaviyo, Zendesk, Mailchimp, and Shippingbo.
Does Shipup offer an API?
Yes, Shipup offers an API.
What level of support does Shipup offer?
Shipup offers support through resource center and ticketing system.
What language does Shipup support?
Shipup primarily supports English and French.
Who are the typical users of Shipup?
Shipup features are used by teams from industries and sectors, including fashion and accessories, health and beauty, technology, photography, gaming, and e-commerce retail.
What types of pricing plans does Shipup offer?
Shipup offers three pricing plans with Essential at €299/month, Advanced at €599/month, and Premium at €999/month. All of these plans require a one-year commitment. Get a detailed Shipup cost breakdown tailored to your specific requirements.
Does Shipup have a mobile app?
No, Shipup does not offer a dedicated mobile app.