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Overview
Akia enables hotels to automate guest communication and digital check-ins, improving operational efficiency. While it can be hard to make changes independently, the software’s AI-powered messaging and service recovery tools streamline workflows. It is ideal for properties of all sizes seeking better guest engagement and staff productivity.
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Starting Price
Custom
Akia Specifications
- Guest Management And CRM
- Mobile Access And Contactless Services
- Integration And API Support
- Reservations And Booking
What Is Akia?
Akia is a cloud-based software platform designed to automate and enhance guest interactions for hospitality businesses. The software provides AI-powered messaging to streamline communication, digital check-in to reduce front-desk workload, and mobile mini-apps that deliver personalized experiences. By automating routine tasks, Akia helps teams save time, improve guest satisfaction, and optimize operational efficiency. It is suitable for businesses of varying sizes, from boutique properties to larger hotel chains.
How Much Does Akia Cost?
Akia pricing starts at $43.00/month. This plan includes PMS integration, marketplace access, unlimited users, and essential guest services like the AI responder, unified inbox, and digital check-in. Further customizable pricing tiers of the software are as follows:
- Basic
- Pro
- Max
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Akia Integrations
The software supports integration with multiple systems and platforms, such as:
- InnRoads
- Guesty
- RemoteLock
- Lodgify
- OpenKey
- RoomKeyPMS
- Stripe
Who Is Akia For?
Akia software is ideal for a wide range of industries and sectors, including:
- Hospitality
- Real estate
Is Akia Right For You?
Are you looking to eliminate front-desk bottlenecks and streamline guest communication? Akia automates the entire guest lifecycle without requiring app downloads, addressing manual check-ins and delayed staff responses through a unified messaging hub and AI-powered service recovery tools.
The platform provides enterprise-grade reliability SOC 2 Type II and GDPR compliance, along with scalable support for multi-property portfolios. Trusted by brands like Marriott, The Ritz-Carlton, and Columbia Hospitality, it allows teams to focus on high-value guest interactions while supporting direct bookings and operational efficiency.
Still doubtful if Akia is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Akia Features
Reservations Management
Akia automates reservation confirmations and updates, checking availability and notifying guests instantly. This feature reduces errors and ensures timely communication, allowing staff to focus on higher-value tasks while maintaining an organized and efficient booking workflow.
Guest Messaging Services
The software enables seamless communication with guests through AI-powered messaging across multiple channels. This feature ensures rapid responses, maintains conversation history, and improves guest satisfaction while freeing staff from routine inquiries and repetitive tasks.
Upsells And Room Upgrades
Akia allows properties to offer targeted upsells, including room upgrades and add-ons, during the guest journey. This feature increases revenue opportunities, enhances personalization, and encourages guests to take advantage of tailored offers before or during their stay.
Automated Ticketing
The software automatically creates and routes guest requests or issues to the appropriate team member. This feature streamlines operations, ensures accountability, and minimizes missed requests, improving operational efficiency and overall guest satisfaction.
Cashless Tipping
Akia provides a digital tipping solution embedded into checkout, QR codes, or mini apps. This feature simplifies tip collection for staff, increases revenue, and ensures accurate tracking, even when guests do not carry cash, boosting staff earnings.
Pros And Cons of Akia
Pros
Flexible customization and condition options
Easily communicate with guests remotely
Keeps records of all guest chats
Cons
Lacks certain property-specific features
Automated responses sometimes contain errors
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Frequently Asked Questions
Who are the typical users of Akia?
Akia features are used by businesses in hospitality and real estate to manage guest communication and automate service workflows.
Does Akia have a mobile app?
Yes, Akia offers mobile apps for both iOS and Android devices.
What types of pricing plans does Akia offer?
Akia offers Basic, Pro, and Max pricing plans starting at $43/month. Request a tailored quote to match your property’s needs. Get in touch for a personalized Akia cost estimate.
What other apps does Akia integrate with?
Akia integrates with InnRoads, Guesty, RemoteLock, Lodgify, OpenKey, RoomKeyPMS, and Stripe.
What level of support does Akia offer?
Akia provides support through phone and contact form.
Does Akia offer an API?
Yes, Akia offers an API.
What language does Akia support?
The software is available in English.