ADP Workforce Now Reviews

“Really customizable but support is slow

Pros

super great that reports are easy to customize and HR can access employee data in real-time. It's so easy to use.

Cons

sometimes troubleshooting is delayed when I need immediate support. small businesses need quick and efficient real-time support.

“Clean modern interface, reliable over the years

Pros

The interface is clean and user-friendly. I really like the modern, sleek layout & it's flexible and simple.

Cons

I don't have anything bad to say about the platform. I've been using it for years and it's really reliable that's what keeps aDP so well-known. The color scheme could use some updating, though but that's about it.

“Top-notch product!

Pros

I can sign in and see my statements easily and printing them is also very simple. Changing my password is just as simple.

Cons

Haven't had many issues. I log in and get the information I need. There's nothing I can think of.

“smooth time tracking and requests

Pros

It's very easy to track time throughout the workweek and requesting time off is very smooth.

Cons

The only issues I've seen are occasional system errors that make signing in a tricky but it's not too often.

“Very user-friendly and recommended

Pros

What I like are the features where I can see performance reviews and payroll exceptions. It's really helpful.

Cons

It still has some lagging issues in terms of performance but the software's quality is better than any other.

“smart choice but could be better

Pros

For me, it is easy to use and the mobile app is great for my employees. Tax statements are simple to retrieve and download.

Cons

There are very few areas left to improve. The web interface could be better when trying to select a specific employee.

“aDP has really improved

Pros

The service quality is always consistent. The account manager is always there when needed and we've had a lot of good updates over the last three years.

Cons

some team members occasionally have issues with the app but they're usually easy to resolve.

“all in one utterly essential

Pros

I find the interface very easy to use. I love that everything's in one place, payroll, benefits, employee records, all of it. It makes my job way easier having it all under one roof.

Cons

Customization feels restrictive in some areas and I wish there were more options to tailor things to my specific needs.

“Interactive but mobile lite

Pros

The interface is really interactive. The dashboard shows me everything I need and the notifications keep me in the loop about what's going on.

Cons

The app feels restricted compared to using the website aND there's definitely more functionality when I'm on my computer.

“too difficult to use

Pros

It offers basic course titles to cover mandatory harassment training, some personal and professional development, as well as safety and OSHA training.

Cons

It does not send automatic reminders to staff who need to take a refresher course because they live in certain states. Course completion tracking is also not an easy process, and metrics are impossible to figure out.

“simply gets the job done

Pros

I can always find what I'm looking for quickly, no issue at all.

Cons

Nothing major comes to mind, everything works well and makes my daily tasks much simpler.

“Powerful but priced for scale

Pros

I really like how simple this platform is to use. The payroll services are amazing and work well for companies of any size.

Cons

I find the pricing high for smaller companies like ours. There have been a few times where payroll calculations were off and we've had some hiccups with tax filing accuracy that caused headaches.

“Our robust company hub

Pros

The all-in-one approach is perfect for us. It handles our large team without any issues and it's so robust we even use it as our company intranet.

Cons

The interface is outdated and could use a more contemporary design refresh.

“Easy but needs app upgrade

Pros

I find the interface very user friendly and getting around is alos very easyy.

Cons

I wish I could switch from cheque to direct deposit right in the app instead of having to go to the website.

“Modern features clunky tax reporting

Pros

UI looks clean and modern. The recent updates have been great especially the feature to add, adjust or estimate pay and it totally changed our workflow for the better.

Cons

The tax reporting functionality leaves a lot to be desired. I understand they're working on improvements but it's pretty cumbersome right now and there's been minimal communication about it. They frequently roll out changes without giving users a heads up about what's coming or how these updates will actually affect your day-to-day operations.

“Visually easy reporting complex

Pros

I am really impressed with how the Employment Profile and Pay Profiles are set up. The way it's presented visually makes everything easy to use.

Cons

Reporting system could definitely be more simple and I shouldn't need training just to figure out how to use it properly.

“Fantastic support more hours

Pros

I find it incredibly user-friendly and I love how much you can customize it to fit your business. The customer support team is fantastic and they're always quick to answer, whether I email or call and their availability across different time zones is a huge help. We use it for payroll twice a month and for HR tasks almost daily. The interface is friendly and setting up rules and policies is so simple.

Cons

Main thing I'd like to see improved is having more support staff available across different time zones.

“Efficient for core needs

Pros

The employee database and payroll processing work perfectly for what we need. All the required statutory categories are right there.

Cons

loading times could definitely be faster but everything else works well for what I need right now.

“Great fit for client needs

Pros

The HRIs features are a great fit for what our clients actually need and I'm especially impressed with the time and attendance tracking.

Cons

It doesn't handle tax problems for my customers.

“Versatile but support inconsistencies

Pros

I love how versatile it is. The different modules make it convenient to handle all our HR stuff in one central spot.

Cons

The support team has some real standouts who are fantastic to work with. Unfortunately, not all customer account specialists provide the same level of service. I've experienced tickets sitting open for three weeks only to be closed without any actual resolution which is pretty frustrating.