ADP Workforce Now Reviews

“awsome support but not beginner-friendly”

Pros

What I like the most is how easy it is to check in and out. Plus, the customer support is always there when there's an issue.

Cons

The mobile app can be tricky to use. It's hard to log in sometimes and it doesn't always track check-ins and check-outs correctly.

“all-in-one HR hub”

Pros

I used it for three years in my previous company and everything related to HR for employees was all in one place.

Cons

editing or changing paid time off requests can be a pain. I had to cancel and request again multiple times.

“helpful chat function but tool gives unclear errors”

Pros

Now that I've been using it, I love how easy it is to complete PR. I enjoy the chat feature which lets me multitask while waiting for support to resolve my issue.

Cons

The frustration of not knowing why something happens sometimes weighs on me. getting bad info from customer support is tough but we just power through it.

“simple to use, though support isn't great”

Pros

as a payroll admin, I found this system very friendly. The time calculations are accurate and tracking payroll hours is also very easy.

Cons

getting help from customer service for out-of-the-ordinary issues can be tough. Language barriers also cause some anxiety when I call.

“amazing app and functionalities”

Pros

I liked the app because it was super easy to use and paycheck tracking was simple. The security was solid too. I'd definitely recommend it.

Cons

Using it was confusing when I was trying to find information about paychecks.

“It works great but slow support”

Pros

It really makes payroll processing easy with its simple interface. The dashboard is user-friendly and the reports are top-notch.

Cons

I've had issues with customer support where my problems took longer than usual to get fixed. Their response time can be very slow.

“all-in-one payroll hub”

Pros

In my experience, it has everything you need, from tax info to your pay stub. You can adjust your W4 whenever you want and it even lets you compare pay and deductions each month.

Cons

adjusting my W4 a year ago was a issue but now the process is much easier and works well.

“I'm disappointed!”

Pros

The branding and sales materials really impressed me and the idea of having a single-source platform sounded really appealing.

Cons

I've found there's a lack of accountability, poor support and a frustrating user experience. The system actually created more work for HR, not less.

“smooth to use and great support”

Pros

It's user-friendly, well-integrated and easy to get the hang of. great support over the phone and by email.

Cons

I have experienced some glitchy reports and issues with different browser choices. sometimes, support doesn't fully understand the request.

“efficient payroll app”

Pros

We use aDP for tracking salaries, deductions and everything payroll-related. I really like the user interface & it's organized and easy to set up and use. It's a amazing app overall.

Cons

Don't really have any cons. It does exactly what it's supposed to do and gives me the information I need about my pay.

“Fantastic functions & features”

Pros

The Face ID login is very efficient. Being with a new company has let me discover even more great features I didn't know about before.

Cons

The navigation bar at the top of the window bothers me. I wish it were lower because it's inconvenient to reach that high. maybe it should be at the bottom?

“simple time and pay review”

Pros

I've used aDP in a few past jobs. I love that I can easily review and approve my timecard, check my pay and see my pay stubs.

Cons

every time I made a change to my information, it needed to be verified, so the change didn't happen immediately.

“easy to use on any device”

Pros

It's very easy to use. Whether you're on your phone or computer, everything is just a click away.

Cons

I don't have any dislikes. I've used it for many years and it's always been great. any issues I've had have been because of company restrictions on mobile features.

“Convenient payroll access”

Pros

aDP Workforce Now is super easy to use for payroll. I can access it both on my computer and mobile devices.

Cons

During onboarding, it was tough to ensure that all features of it were set up properly.

“Very portable software”

Pros

I am glad I can use it on both my computer and phone to check my pay stubs, print them, view my benefits and check my timecard.

Cons

I can't check in to start work from the app so if that feature were available this app would be the best.

“Pretty good for payroll and employee info”

Pros

Pretty cool that it's an all-in-one platform for back-office tasks like payroll and tips and it's great for employees to check their info like PTO and clock-in times.

Cons

It glitches a lot on mobile and the frequent password changes make it hard for employees to log in. It can be confusing for everyone.

“Useful homepage links for company resources”

Pros

It's easy to use and I like that our company can add useful links to the homepage like the employee handbook and benefits.

Cons

The homepage seems to change on its own. I'm not sure if it's because of company changes or updates.

“good for tracking hours”

Pros

aDP makes it simple to track clocked-in hours, PTO availability and PTO requests. It's also easy to access check stubs and tax documents.

Cons

It's a bit tricky to use at first to get to HR or time-off request sections. Locating tax documents was also difficult.

“Functional but needs better design”

Pros

It works, even if some functions can be hard to find or the correct aDP URL isn't clear.

Cons

The integration with past employments could be improved. It's not a one-stop place for all the relevant needs.

“effective for payroll and taxes”

Pros

It's great for checking payroll and tax forms. In my previous job, we also used it for vacation requests.

Cons

To me, the UI was confusing. It wasn't the easiest to submit a PTO or vacation request, for example.