Financial Services, 500+ employees
Less than a year
“Great for payroll”
Pros
As an employee, I found it convenient to have everything centralized and easily manageable by me.
Cons
I didn't encounter anything I disliked; it was straightforward and had all the necessary features for me as an employee.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Music, 1-10 employees
Less than a year
“Great company”
Pros
I have a great overall impression of the company; I've used it extensively in the past.
Cons
I faced no issues whatsoever with ADP Workforce.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Security and Investigations, 500+ employees
More than a year
“ADTP- works fine”
Pros
It's fast and straightforward for completing various tasks.
Cons
None come to mind. Occasionally, it's not synchronized with other apps.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mid-Market, 500+ employees
“unhelpful support :(”
Pros
The interface is pretty simple once you get the hang of it but the overall user experience could definitely be better.
Cons
The support team seems just as confused about our configuration as we are. Training sessions drag on forever and put me to sleep and they really need short video tutorials that actually show you what to do instead of these lengthy, mind-numbing presentations. Getting help from staff feels impossible since they're not very responsive or useful.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
2
Functionality
4
Mid-Market, 500+ employees
“powerful but terrible service”
Pros
It is really powerful and lets me customize a ton of stuff for our HR needs.
Cons
Customer service is absolutely terrible. I've waited anywhere from 30 minutes to 2 hours just to get a simple answer and depending on who picks up, you'll get completely different responses. The reporting feature gives incorrect data way too often and honestly the whole interface looks like it's from the early 2000s. These issues really overshadow any benefits.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
1
Functionality
3
small-Business, 500+ employees
“confusing interface”
Pros
The job posting feature is fantastic! I can quickly put up a new position and it automatically shares it to sites like Indeed and ZipRecruiter for me. It's so easy.
Cons
Interface can be confusing to use and I run into glitches more often than I'd like. It's missing some modern features you'd expect and the interview feedback tools along with sourcing capabilities are quite basic right now.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Internet, 500+ employees
Less than a year
“Ease of ADP”
Pros
Logging into the application is straightforward.
Cons
When the company restricted employees' access to the benefits of ADP.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leisure Travel & Tourism, 500+ employees
Less than a year
“ADP workforce”
Pros
I appreciate how it showcases my paycheck and details deductions.
Cons
The holiday request feature doesn't function properly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Mid-Market, 11-50 employees
“easy clock in occasional bugs”
Pros
I love that I can just clock in and out right from the platform. The navigation is really simple and I can always find what I need using the menu bar.
Cons
Occasionally I run into bugs that prevent me from clocking in or out which can be very annoying when your trying to log your hours.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Real Estate, 51-100 employees
More than a year
“payroll tracking”
Pros
Accessibility, minimal learning curve, and mobile availability are key.
Cons
The mobile app could be more intuitive; it requires improvement, especially with features like Face ID to reduce password entry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 500+ employees
“Flexible custom reports”
Pros
custom reports are so flexible and I can make one for pretty much any situation which is a lifesaver in my HR job. I was also really impressed that their backend support automatically sends our 401k info to the provider. Payroll and onboarding became way simpler with this system.
Cons
I had some accounting challenges with certain features though overall I wouldn't say I disliked the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Mid-Market, 500+ employees
“easy to check time”
Pros
I can quickly check my time punches and see exactly how much paid time off I have left.
Cons
sometimes it freezes and I have to log back in.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Mid-Market, 11-50 employees
“comprehensive but needs live chat function”
Pros
I can get all my office work done efficiently because the system takes care of everything else. Entering data and getting reports keeps all our info up-to-date and useful. It's a really comprehensive platform that's helped me stay organized.
Cons
I wish there was a live chat feature and better ways to connect with ADP experts when I need help. The Pro summit was fantastic this year. I really appreciated being able to interact directly with professionals who could share practical tips for improving my work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mid-Market, 500+ employees
“smooth but incomplete setup”
Pros
Getting around the platform is super smooth and interactive. It just makes sense.
Cons
It feels like setting up a user profile is incomplete because I can't enter all the necessary information right from the start.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
Less than 6 Months
“Easy to use and nice layout”
Pros
The layout is easy to navigate, and the quick peek feature for viewing payslip details in a simpler format is helpful. I appreciate seeing the changes compared to previous payslips.
Cons
I haven't encountered any issues and never needed to contact customer service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Enterprise, 500+ employees
“simple and secure payroll”
Pros
Doing our weekly payroll is so much simpler and feels more secure with this system. I just feel a lot more comfortable during the whole process.
Cons
I haven't found any real issues so far, this has been the best payroll solution I've used.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Not specified, 101-500 employees
More than a year
“Highly Effective for Tracking Hours & Pay”
Pros
The layout is excellent, with simple navigation bars and large buttons, making it mobile-friendly.
Cons
No drawbacks so far; it's a great tool for payroll tracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mid-Market, 11-50 employees
“all in one solution”
Pros
Everything is in one place. For our organization, ADP WFN handles recruiting, payroll, training, benefits.
Cons
Getting help when I need it is really frustrating. The support team is difficult to reach and it takes forever to get a response from anyone there.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
8
Health, Wellness and Fitness, 500+ employees
Less than a year
“ADP review”
Pros
Reporting and portal functions are straightforward.
Cons
None at the moment; the implementation was smooth.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Mid-Market, 500+ employees
“consistent sales great local, poor support”
Pros
The sales team is always consistent which is a nice change from other platforms. And our local support is great.. they actually fix the problems that the national team causes.
Cons
The customer service makes you feel like just another account number rather than a valued business partner.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7