Total 534 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars29%
3
Stars7%
2
Stars2%
1
Stars3%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jasmine
Consumer Services, 1-10 employees
More than a year
“Dont Run , Skip
Pros
What I enjoyed most about using ADP is being able to preview my paystub before payday to see the net pay after taxes.
Cons
Waiting until the week of payday to view pay stubs for that period is frustrating; previewing a few days earlier would be more convenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Mid-Market, 11-50 employees
“access to detailed statements, limited menu
Pros
The pay and tax statements are super detailed and well-organized. Makes reviewing them so easy.
Cons
The homepage menu is limited and doesn't offer much depth in terms of options.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jeffrey
Accounting, 51-100 employees
More than a year
“Full circle - off at prior company, new company on ADP
Pros
It's dependable and always available. Business-level support is timely, except for general support services, which are lacking.
Cons
It's overly complex and not purely SaaS, resembling a mainframe system.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
10
Crystal B.
Mid-Market, 500+ employees
“simple to check info
Pros
I can just log in anytime to check my info. Simple as that.
Cons
There's honestly nothing I really dislike about it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Mid-Market, 500+ employees
“simple and easy to use
Pros
Getting around the site is really simple and easy. No complaints.
Cons
Not much to complain about from what I've experienced so far.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Tiffany
Automotive, 51-100 employees
More than a year
“quick & easy in a virtual world
Pros
The ease of retrieving pay stubs and tax statements in a remote, paperless, direct deposit environment is remarkable.
Cons
There's not much I dislike about ADP.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
nitchell
Research, 51-100 employees
More than a year
“ADP GAME CHANGER
Pros
ADP offers numerous benefits; it keeps you organized and informed.
Cons
Being internet-dependent can be a drawback, but that's common for most apps nowadays.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
samuel
Hospitality, 51-100 employees
Less than a year
“pros and cons
Pros
What stands out about ADP Workforce Now is its comprehensive HR tools suite. It streamlines tasks like payroll and benefits administration into one easy-to-use platform.
Cons
It's not the most intuitive at first, but you'll get used to it with practice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicky
Textiles, 1-10 employees
More than a year
“ADP is helpful if you use it correctly
Pros
I appreciated accessing my attendance records and requesting time off, tracking hours, and payroll.
Cons
I disliked that access to W-2s ceased after leaving the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Johnathan
Entertainment, 1-10 employees
Less than 6 Months
“Best Payroll System of 2024?
Pros
The accessibility and user-friendly interface make it easy to load employees onto the software.
Cons
The most challenging part is dealing with system glitches or incorrect employee hour inputs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Resha
Accounting, 1-10 employees
Less than 6 Months
“Use it everyday
Pros
It's part of my job, and it's easy to generate reports or export data to Excel, making it quite efficient.
Cons
Honestly, this program is quite straightforward and easy to use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Michael J.
small-Business, 11-50 employees
“Great reports but pricey tool
Pros
seriously impressed with the reporting and how it handles all the compliance stuff. Takes a weight off my shoulders.
Cons
Pricing structure feels a bit steep and getting help from their consulting team sometimes involves lengthy wait times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Mid-Market, 500+ employees
“convenient for my info
Pros
I find it really convenient for handling all my employment info and tax documents.
Cons
Performance goals section could use some work and it's not specific enough for setting personal or company objectives.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jacqueline
Law Practice, 1-10 employees
More than a year
“ADP is the Payroll Solution
Pros
ADP handles Records of Employments and submits them directly to the ministry, manages source deduction payments, and prepares T4s promptly.
Cons
I have no complaints; I appreciate ADP Workforce Now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“A User Friendly System
Pros
ADP serves various purposes in our company, from payroll to time management, and job postings. Its versatility across different areas is impressive and caters to diverse company needs. Moreover, it's intuitive. Most employees grasp its functionality within minutes!
Cons
After using ADP Workforce Now for years, once I grasped the processes, I found no dislikes or flaws in my work routine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Jenny
Events Services, 500+ employees
“Wow it's awesome
Pros
It's good, easy to use, and simply awesome.
Cons
Sometimes it's slow, gets stuck, or stops functioning.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Anonymous
Mid-Market, 500+ employees
“confusing and hard to use
Pros
Having our own dedicated HR rep who walked us through the tough spots was super valuable.
Cons
UI is really confusing and hard to use plus it doesn't play well with other software we use. The ATs functionality is terrible and the background check feature is equally frustrating to work with.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
2
Functionality
3
Antoniya
Information Technology and Services, 500+ employees
More than a year
“Excellent for your Payroll needs
Pros
It's effortless to use, navigate, and find support. Reliable and professional.
Cons
Currently, I can't think of anything negative; it's been excellent so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 101-500 employees
More than a year
“ADP Survey
Pros
The ease of access is excellent; I can retrieve paystubs whenever needed.
Cons
When requesting PTO, you must deduct your lunch; forgetting this affects your weekly time accuracy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Belkin
Medical Practice, 1-10 employees
More than a year
“Love it! Never changing
Pros
It's convenient for employees to access their payroll and review calculations, including accessing all W2 forms.
Cons
There's nothing to dislike; it's simple and easy to handle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10