Total 534 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

7%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jasmine

Consumer Services, 1-10 employees

More than a year

5.0
April 2024

Dont Run , Skip

Pros

What I enjoyed most about using ADP is being able to preview my paystub before payday to see the net pay after taxes.

Cons

Waiting until the week of payday to view pay stubs for that period is frustrating; previewing a few days earlier would be more convenient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Mid-Market, 11-50 employees

5.0
April 2024

access to detailed statements, limited menu

Pros

The pay and tax statements are super detailed and well-organized. Makes reviewing them so easy.

Cons

The homepage menu is limited and doesn't offer much depth in terms of options.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J

Jeffrey

Accounting, 51-100 employees

More than a year

4.0
April 2024

Full circle - off at prior company, new company on ADP

Pros

It's dependable and always available. Business-level support is timely, except for general support services, which are lacking.

Cons

It's overly complex and not purely SaaS, resembling a mainframe system.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

10

CB

Crystal B.

Mid-Market, 500+ employees

5.0
April 2024

simple to check info

Pros

I can just log in anytime to check my info. Simple as that.

Cons

There's honestly nothing I really dislike about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

5.0
April 2024

simple and easy to use

Pros

Getting around the site is really simple and easy. No complaints.

Cons

Not much to complain about from what I've experienced so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tiffany

Automotive, 51-100 employees

More than a year

5.0
April 2024

quick & easy in a virtual world

Pros

The ease of retrieving pay stubs and tax statements in a remote, paperless, direct deposit environment is remarkable.

Cons

There's not much I dislike about ADP.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

nitchell

Research, 51-100 employees

More than a year

5.0
April 2024

ADP GAME CHANGER

Pros

ADP offers numerous benefits; it keeps you organized and informed.

Cons

Being internet-dependent can be a drawback, but that's common for most apps nowadays.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

samuel

Hospitality, 51-100 employees

Less than a year

5.0
April 2024

pros and cons

Pros

What stands out about ADP Workforce Now is its comprehensive HR tools suite. It streamlines tasks like payroll and benefits administration into one easy-to-use platform.

Cons

It's not the most intuitive at first, but you'll get used to it with practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicky

Textiles, 1-10 employees

More than a year

5.0
April 2024

ADP is helpful if you use it correctly

Pros

I appreciated accessing my attendance records and requesting time off, tracking hours, and payroll.

Cons

I disliked that access to W-2s ceased after leaving the company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Johnathan

Entertainment, 1-10 employees

Less than 6 Months

5.0
April 2024

Best Payroll System of 2024?

Pros

The accessibility and user-friendly interface make it easy to load employees onto the software.

Cons

The most challenging part is dealing with system glitches or incorrect employee hour inputs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

R

Resha

Accounting, 1-10 employees

Less than 6 Months

4.0
April 2024

Use it everyday

Pros

It's part of my job, and it's easy to generate reports or export data to Excel, making it quite efficient.

Cons

Honestly, this program is quite straightforward and easy to use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

MJ

Michael J.

small-Business, 11-50 employees

4.0
April 2024

Great reports but pricey tool

Pros

seriously impressed with the reporting and how it handles all the compliance stuff. Takes a weight off my shoulders.

Cons

Pricing structure feels a bit steep and getting help from their consulting team sometimes involves lengthy wait times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
April 2024

convenient for my info

Pros

I find it really convenient for handling all my employment info and tax documents.

Cons

Performance goals section could use some work and it's not specific enough for setting personal or company objectives.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jacqueline

Law Practice, 1-10 employees

More than a year

5.0
April 2024

ADP is the Payroll Solution

Pros

ADP handles Records of Employments and submits them directly to the ministry, manages source deduction payments, and prepares T4s promptly.

Cons

I have no complaints; I appreciate ADP Workforce Now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
April 2024

A User Friendly System

Pros

ADP serves various purposes in our company, from payroll to time management, and job postings. Its versatility across different areas is impressive and caters to diverse company needs. Moreover, it's intuitive. Most employees grasp its functionality within minutes!

Cons

After using ADP Workforce Now for years, once I grasped the processes, I found no dislikes or flaws in my work routine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

J

Jenny

Events Services, 500+ employees

3.0
April 2024

Wow it's awesome

Pros

It's good, easy to use, and simply awesome.

Cons

Sometimes it's slow, gets stuck, or stops functioning.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

A

Anonymous

Mid-Market, 500+ employees

2.0
April 2024

confusing and hard to use

Pros

Having our own dedicated HR rep who walked us through the tough spots was super valuable.

Cons

UI is really confusing and hard to use plus it doesn't play well with other software we use. The ATs functionality is terrible and the background check feature is equally frustrating to work with.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

2

Functionality

3

A

Antoniya

Information Technology and Services, 500+ employees

More than a year

5.0
April 2024

Excellent for your Payroll needs

Pros

It's effortless to use, navigate, and find support. Reliable and professional.

Cons

Currently, I can't think of anything negative; it's been excellent so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Medical Practice, 101-500 employees

More than a year

4.0
April 2024

ADP Survey

Pros

The ease of access is excellent; I can retrieve paystubs whenever needed.

Cons

When requesting PTO, you must deduct your lunch; forgetting this affects your weekly time accuracy.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

B

Belkin

Medical Practice, 1-10 employees

More than a year

5.0
April 2024

Love it! Never changing

Pros

It's convenient for employees to access their payroll and review calculations, including accessing all W2 forms.

Cons

There's nothing to dislike; it's simple and easy to handle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10