ADP Workforce Now Reviews

“Good software”

Pros

A solid provider for us! Any issue that has come up has always been resolved and our employees have consistently been paid on time without problems.

Cons

Since we operate with multiple unions, updating union deductions and benefits can feel a bit inconvenient and could definitely be handled more efficiently.

“versatile tools”

Pros

Has been pretty easy to work with! It's user friendly, covers multiple functions in one place and the support team responds quickly. Overall it delivers solid value for what it offers.

Cons

At times, the system can be slow to load and having to go through multiple login screens can be frustrating.

“Works well”

Pros

One thing that works really well is how time cards transfer directly into payroll.

Cons

Getting the exact report I need is more of a hassle since I usually have to run two or three separate reports and then combine them manually in excel.

“Easy to use”

Pros

I really like how user friendly the software is! I've set my employees up so they can correct their own punch issues which saves time and cuts down on back and forth. It fits what we need very well!

Cons

I still run into difficulties when I try to build my own reports.

“User friendly”

Pros

Everything about it feels very easy and it's simple to understand without any confusion.

Cons

The only time I run into an issue is when the system happens to be down.

“excellent once fully set up”

Pros

Once everything is configured, it works really well. That's the part I appreciate most.

Cons

I do wish we had launched the account alongside our old payroll system first so we could catch and fix issues along the way. The implementation process was very stressful.

“outdated payroll and unreliable support”

Pros

There are plenty of features here for an HR professional to dive into. If someone can devote all of their time to learning and managing this system, it could probably be a very strong fit. It definitely comes packed with lots of bells and whistles but it also demands a significant amount of training to use properly.

Cons

Unfortunately this product just wasn't a good match for our business. It might be better suited to a standard office setting but for a restaurant, the payroll system felt outdated and ended up taking far more time than we could spare. We were initially told it would integrate with our POS system but once implementation was done, that turned out not to be the case. Reaching support was hit or miss as well. Sometimes you could get your assigned representative but there was no direct number so everything had to go through an 800 line. I had an excellent support person for the first four months then that person changed and then it changed again. On top of that there were several other concerns that ultimately made this product a failure for us. Still if you're in a typical office environment with basic payroll and HR requirements, this may work better for you.

“payroll works, downtime hurts”

Pros

Payroll features are very solid and cover what I need but the website goes down pretty often.

Cons

The system is unavailable too frequently and that becomes a real problem when you're trying to get things done on a tight deadline.

“Strong reporting”

Pros

When it comes to payroll, this software has been excellent for us! The calculations stay consistent every time so if you run the same thing twice, you get the same result which is not always the case with other systems. Payroll is where it really shines. The reporting is solid too and it keeps improving with each upgrade. ACA reporting has also been very strong.

Cons

HR reporting still is not the strongest area although it has been improving over time. The applicant tracking piece is also getting better but it can still be hard to manage. Our HR team is not a big fan of that side of the system though it does feel more like a payroll-focused product overall.

“clean dashboard, weak mobile loading”

Pros

The dashboard is organized in a way that makes it simple to move through the software and get to the different functions without much trouble.

Cons

Operating this program on mobile hasn't been very reliable and it frequently runs into loading problems.

“Tracking done right!”

Pros

Starting out with the platform was very easy and the system is simple to use once it's in place. Payroll is well organized, it keeps track of information reliably and it helps a lot with bookkeeping and maintaining accurate records.

Cons

I don't really have any major complaints but it's worth noting that the full functionality is not free. It can also take some training or prior experience to really master everything and understand how to use the platform to its fullest.

“Very convenient”

Pros

Being able to clock in and out from my phone is really convenient. The software has an app for both iPhone and Android which makes it simple to use from a mobile device while on the go.

Cons

Something I like least is that the app will occasionally freeze and suddenly close. When that happens, you have to restart whatever you were in the middle of doing.

“knowledgeable support every time”

Pros

What matters most to me is having customer service representatives I can rely on when a new situation comes up and that has been a real strength here! The CSRs I call are usually very well trained and I especially appreciate when they're honest enough to say they need to check with another rep or escalate it to someone at the next level to get the right answer.

Cons

At times it feels like we finally get comfortable with how information flows and then it changes again. I'm not a fan of change just for the sake of changing something. If there's a real improvement behind it, that's different but what works better for one user doesn't always end up being better for everyone else.

“Flexible setup”

Pros

Right away the system feels very user friendly and I really appreciate how customizable the overall layout and format are.

Cons

Creating reports can be a bit challenging at times and that's honestly the only issue I've had with it.

“simple and to the point”

Pros

Everything worked exactly as expected and I appreciated how easy and focused the product was without adding unnecessary complexity.

Cons

The layout felt a bit plain and could use some visual updates or a more engaging display.

“automation that saves time”

Pros

Several tasks that used to be done manually are now automated with the platform which has been a real time-saver.

Cons

Getting everything up and running was very challenging and dragged on for more than a year. It also took nearly a year before we were finally matched with a good Account Manager. On top of that the constant updates can be frustrating because it feels like something changes every single week and the ACA reporting still feels a bit outdated.

“Excellent tax filing automation”

Pros

Using the "withhold & submit" option for payroll taxes has taken all the tracking and filing work off our plate. It has been consistently dependable and works exactly as it should every time.

Cons

PTO management still needs work. We shared our policies during the initial setup but there always seems to be some field or "trigger" that throws the calculations off. As a result some employees receive time they have not earned while others do not get the time they should. I would really like to see this improved.

“stands out!”

Pros

Has been a very user friendly platform and it stands out for so many things like accuracy, customization options, ongoing development, ACA reporting and the ability to validate direct deposits reliably.

Cons

A few frustrations come up with purged employees since they can't be edited and adding local taxes is inconvenient because it often requires creating a new employee number or processing a transfer. Tax support is also limited since the only option is uploading documents and waiting for a response.

“lessened my workload”

Pros

Moving from paper timecards to an automated system has made a huge difference for me. It has honestly cut my workload in half which matters a lot since I'm the only payroll administrator handling payroll for 360 employees.

Cons

Starting with the platform felt pretty overwhelming at first especially during training. It did get better as I learned the system and became more comfortable with it. The updates can also be frustrating because just when I get used to a process or layout, an update changes it. Sometimes the changes are improvements and sometimes they really aren't.

“Custom reports”

Pros

There's a real sense of confidence that comes with having the platform manage our company's payroll data. I know I can get to the information I need without hassle and creating custom reports around whatever project I'm working on is very doable. It helps me work more efficiently and do my job better which is a huge plus.

Cons

Every now and then, a system update can be a little buggy and end up triggering other unexpected issues.