ADP Workforce Now Reviews

“complete payroll convenience”

Pros

After getting familiar with where things are, the platform is pretty easy to use. It makes it simple to pull up pay stubs, request time off and clock in or out. Having everything kept in one place is really convenient.

Cons

There was a period when timecard entries were slow to refresh but that issue seems to have been fixed and I really don't have any other complaints about the software.

“helpful support every time”

Pros

Whenever I reach out to customer service, I end up speaking with someone who really knows the system and can walk me through most issues. If that person can't fully help, they make sure to transfer me to the right contact and stay on it so I actually get the assistance I need.

Cons

Every time we enter payroll and try to balance and save it, it never balances on the first attempt. I always have to go back through everything I entered and then I notice some numbers I'm certain I typed in for an employee have disappeared. I contacted tech support about it and was told they already know about the problem and are working on a fix but it's been 3 to 4 months and there still hasn't been any resolution.

“All in one!”

Pros

Having everything in one place is a huge plus!! Employees can pull up their pay stubs and W-2 forms themselves which is really convenient. The site is also very accessible so even if I'm somewhere else in the world, I can still get to important employee information when I need it. Another big benefit is that employees are able to clock in and out through the app and communicate with supervisors without any hassle.

Cons

I get that technology is always evolving but sometimes the updates end up causing glitches.

“user friendly payroll platform”

Pros

Getting around the software is fairly easy and I find it to be relatively simple to use overall.

Cons

A frustration is that after certain updates some features don't work the way they should. When that happens, our CSR usually recommends switching back to the Classic version.

“Responsive support”

Pros

Right from the start the platform has felt very accessible to use! I really appreciate how naturally all the different parts work together. Every time a new release comes out, there always seems to be another useful addition (sometimes something I didn't even realize was missing) that ends up making the system even more convenient. My account rep is also incredibly helpful whenever an issue comes up or I need to make changes and if needed, she brings in someone from another department to get it handled. Having that direct point of contact is something I really value.

Cons

One thing that could be better is how difficult it can be to see when changes were made in the system and who made them.

“Time tracking powerhouse”

Pros

Tracking employee time and work history with this system has been fantastic! It makes it really simple to stay on top of vacation days, hours worked, time off and everything else we need to monitor.

Cons

Honestly there's nothing to complain about. It includes everything our Human Resources department needs to manage within the company.

“smooth integration”

Pros

The platform is very user friendly, offers a ton of functionality and integrates well with other systems.

Cons

At times it can be tricky to locate certain items because there are so many sections but the search feature works really well.

“time-saving”

Pros

Using this platform saves a lot of time and the interface is easy to work with. The biggest thing is making sure everything is configured properly during implementation because that can prevent extra work and overhead later on. It would also be helpful to have short trainings or quick tutorials available for different issues.

Cons

It is not always as flexible as I would like and I would really appreciate a simpler way to transfer employees from one state to another.

“helpful self-service features”

Pros

The self service tools cut down on a lot of paperwork and help make data entry more accurate.

Cons

A downside is that changes can't be made from mobile devices.

“Stellar support”

Pros

Working with this platform has been a very positive experience! It is simple to navigate with accessible wizards and dashboards that make everyday tasks so easy. It also offers strong flexibility when integrating with other systems which has been really valuable. The training is excellent and the focus on compliance and information security gives a lot of confidence. Customer service has also been outstanding. On top of that, Employee Self Service and the mobile app do an amazing job of keeping employees involved and connected!

Cons

Honestly I don't have any complaints. I'm very happy with the platform.

“clean layout”

Pros

The way everything is organized, along with the visual presentation on each screen, makes the software pleasant to use and easy to follow.

Cons

A limitation is that it doesn't allow rehiring an employee once they are in purge status.

“Updates that keep improving”

Pros

Running payroll is really easy and I also appreciate how often updates are rolled out based on what customers are actually asking for.

Cons

A few features caught me off guard because they didn't work the way I expected at first. However the training from my service rep helped clear things up.

“Attendance made effortless”

Pros

It's helped us keep track of attendance and PTO without hassle and that has made payroll much simpler for our accounting team to handle. Overall, using the platform has been very easy for me and the rest of our team.

Cons

Every now and then, the site becomes unresponsive or misses someone's clock in or clock out time. It's not a frequent issue but when it happens, it's definitely inconvenient for our team.

“My favorite option!”

Pros

What a wonderful experience! It's very accessible, incredibly simple to navigate and honestly better than any other payroll platform we've used before!

Cons

At times employees run into problems when trying to log in for the first time.

“user friendly payroll tools”

Pros

Everything feels very user friendly and easy so it's simple to understand and work with.

Cons

Getting help as a new client has become really frustrating because the phone number is never available and always seems to be busy. You have to schedule an appointment just to speak with a client service rep which is fine in some cases but not when I need a quick answer while entering or submitting payroll.

“well organized”

Pros

Working with the software feels pretty easy and the recent updates have helped simplify parts of the process.

Cons

Keeping track of all the updates can be a challenge especially when you don't use every feature on a regular basis.

“Simple layout overall”

Pros

Getting around the platform is pretty easy for the most part and the layout makes navigation simple.

Cons

The constant changes can be frustrating especially when it feels like things are being updated just for the sake of changing them.

“Effective system”

Pros

It comes with all the features I need especially the ability to manage a complex payroll without issues.

Cons

There is a bit of a learning curve at first but customer support is always there to fix problems, answer my questions and show me how to handle it on my own the next time.

“Access from anywhere”

Pros

Being able to log in from anywhere is a huge advantage! The interface is laid out in a way that makes it simple to find what you need without a lot of digging.

Cons

Report creation is challenging and account mapping can be hard to follow. I also wish there were step by step procedure manuals because once you're dealing with multiple departments and different cost centers, the process can get pretty complicated.

“user friendly once learned”

Pros

At first the landing page takes a bit of time to figure out but after spending some time exploring it, the system becomes fairly user friendly.

Cons

Some reports can be hard to locate and work with. I also wish there were a more easy way to create custom reports and schedule them to be sent out.