ADP Workforce Now Reviews

“my thoughts”

Pros

Using this program feels very easy and processing payroll is simple and quick to handle.

Cons

Before the upgrades, the system looked outdated but now the interface has a much nicer appearance.

“clean visuals and accessible layout”

Pros

Right away the visual design feels polished and most of the tools and information I need are laid out in a way that's simple to locate and understand.

Cons

One thing that's missing is a clear way to remove former employees from a list. There are also times when the information I need is in the system but it's harder than expected to find it in the format I want.

“clear workflow”

Pros

From the start the software feels very easy to use and it also provides helpful tips and tricks that make the product even easier to navigate.

Cons

I really don't have any complaints. If anything it might be worth considering opening things up to a few more usable options.

“user friendly navigation”

Pros

Navigating the software feels very easy and the step by step 'screen by screen' layout makes everything simple to follow.

Cons

Getting the specific information I need out of the platform can be difficult at times.

“reliable platform that keeps improving”

Pros

The platform has been dependable and it keeps getting better as updates roll out over time.

Cons

Sometimes getting in touch with tech support can be a challenge.

“payroll works but gaps show”

Pros

At its core, the system handled payroll along with time and attendance which are the main features The sales team promotes.

Cons

The lack of ongoing development leaves too many openings for both system-related and human mistakes. Client needs are starting to outgrow what the platform is currently able to provide.

“Simple setup”

Pros

Using the platform for payroll has been pretty easy and the system feels relatively simple to navigate and use overall.

Cons

The part I liked least was how much work went into getting the platform up and running especially with the time clock installations included in the setup. The good thing is that it's a one-time process.

“Quick adoption”

Pros

The platform is easy to use and getting managers trained on it doesn't take much effort. The way the information is displayed is also organized well and looks clean.

Cons

When errors come up, they can be difficult to understand and fix.

“best integrated HR and payroll”

Pros

After working in Human Resources and Payroll since 2002 and using systems like PeopleSoft, WorkDay, PayForce with Kronos and several others, the platform stands out as the most integrated and user friendly HR and payroll platform I've worked with. Based on my experience it has been the best option overall.

Cons

Enhanced Time & Attendance' and 'Enhanced Scheduling' tools are too complicated for what we need when it comes to timekeeping and scheduling. We're not looking to assign one person or an entire team just to manage scheduling and our managers need something that fits much better with the tools we already use. Having to update multiple areas just to make sure the right data reaches Time & Attendance at the right moment takes too much time and creates too many chances for errors.

“Has eveything!”

Pros

Everything being in one place is a huge plus with the platform! I can add new hire details, upload certificates, track and run reports on the data I need, process payroll, go paperless and manage everything through an effective HRIS. On top of that the customer service has been amazing and that's only part of what it offers.

Cons

One challenge comes up with employees who are paid both a salary and an hourly wage. The system doesn't seem to handle that calculation very well so I still have to manage that part manually.

“time-saving modules”

Pros

The platform saves me countless hours that I'd otherwise spend handling things manually. They keep improving the platform making the modules more accessible to move through and adding features that help a lot when you're juggling multiple responsibilities. With the right mix of modules in place, it takes a lot off my plate and honestly, I can't picture doing my job without it.

Cons

That said whenever transitions or updates happen, the system tends to have quite a few issues and they can turn into major problems. Another frustration is that Vendor representatives don't always seem fully up to date on the software and at times it feels like they aren't completely sure what they're advising. I've lost many hours correcting problems caused by wrong information or incorrect actions from a rep.

“Amazing support”

Pros

Easy to use and the customer service team has been amazing whenever help is needed.

Cons

Something I'm not a fan of is not being able to see all employees time cards at once when it's time for approval.

“My perspective”

Pros

From a manager's perspective, it covers what I need it to and gives me access to the information I need to see. Approving PTO and handling other requests is easy.

Cons

There's a lot of functionality packed into it but the system still feels very outdated. I really wish the interface would get more of a facelift.

“no effort needed”

Pros

Navigating the dashboard is very easy which makes it really helpful when I need to look up employee record details. Moving through employee files is simple too so making updates, changes or adding information doesn't take much effort.

Cons

At times it's difficult to keep up with the newest updates and some of the newer report filters don't include all the details I need or expect. Because of that I've had to contact a client support representative for help. For example the month end bank reconciliation report no longer includes employee vouchers and checks together on one report like it used to and that's something our accountants require. I've had to reach out to the vendor client support for assistance with this.

“impressive functionality”

Pros

The functionality is really solid and getting comfortable with the system didn't take long at all. It was easy to learn and use from the start.

Cons

Even on the new version, the platform keeps rolling out updates all the time. That makes it tough to train backup staff especially when they don't have payroll experience and the process keeps changing constantly.

“accessible daily workflows”

Pros

Daily work in the platform is generally pretty accessible. Tasks like time clock edits, status changes and running reports are easy in normal use so it doesn't take much effort to learn or train others on them. When something comes up that I don't understand, customer support has been very helpful especially the reporting team and they're patient while working through issues.

Cons

The ongoing updates are where a lot of the frustration comes in. They seem to happen over the weekend so it's pretty common to come in on Monday and find delays or discover that something that worked on Friday suddenly doesn't work anymore. One recent update for example, added a requirement for a Health Care Eligibility Date code in the Tax section of the New Hire module. The code was very hard to find and ended up requiring a call to support. Even then my account manager was only somewhat familiar with the new requirement and it took about 20 minutes on the phone to figure out what was needed. I still don't really know why the code was necessary or what the random code actually meant. Because the updates happen so often and affect so much, it's hard to keep up with all the changes.

“Good performance”

Pros

Navigating the platform is very easy and it doesn't take much effort to locate what you need in the system. The newer tiles are laid out in a logical way, editing information is simple and overall the it works the way I need it to.

Cons

A few of the add-on modules are harder to customize than they should be especially the Performance Management module. Having more flexibility to customize each module would make the system even better.

“helpful customer service”

Pros

Getting around the platform is pretty easy. The training they provide is helpful and their customer service team does a very good job of working through issues while you're still on the phone with them.

Cons

I'd really like to see a better report writer especially one that supports reports within reports and includes more advanced features overall. It could definitely be more effective.

“Strong integrations”

Pros

One of the best parts is how flexible it is. Based on how complex your company is, you can use just the pieces you need or take advantage of much more of the system. It also connects well with other platforms like Workday which helps automate a lot of processes.

Cons

Handling multiple payroll runs at the same time can be challenging. In a public company setting, when stock payroll and regular payroll need to be processed on the same day, the system is capable of it but moving back and forth between those payroll runs is not very smooth.

“excellent staff!”

Pros

Customer service has been excellent, the staff really know what they're doing and the functionality works very well for our needs. The integration with our general ledger system has also been an added advantage.

Cons

From my perspective, there really isn't anything about the platform that I dislike.