ADP Workforce Now Reviews

“easy to use”

Pros

The system is pretty user friendly and the screen layout is easy to follow. Once employees are trained on it, they usually can use it without needing much follow up afterward.

Cons

One frustration is how often updates and changes happen, it feels constant. The benefits section is also very difficult to manage without help from the vendor and getting through open enrollment can be especially challenging. On top of that the Carrier API feeds are quite complex.

“Complete HR hub”

Pros

Having everything in one place is the biggest plus for me: time and attendance, payroll, performance reviews and contact information are all right there when I need them. It's also reassuring to know that platform support is only a phone call away whenever help is needed.

Cons

Biggest frustration is the long hold time when calling for assistance. I'd also love to see a last contact log where supervisors or admins could leave notes.

“helpful compliance updates”

Pros

Something that really helps is how the platform keeps me informed about new regulations and law changes as they happen, then follows through by updating the system so those changes are already built in. I also appreciate the warning pop-ups that appear when an update in one screen might affect something in a related area. That kind of guidance takes a lot of the stress out of the job and makes my work much more manageable.

Cons

The part that has become frustrating is data entry. It doesn't feel as efficient as it used to and I end up wasting too much time switching back and forth between the keyboard and the mouse just to get information entered.

“flexible features and constant upgrades”

Pros

Whatever you need to set up, the platform can usually make it happen and they roll out frequent improvements based on the feedback users share.

Cons

At times the system gets a little glitchy when a new update or improvement is about to be released.

“A very consistent product”

Pros

The interface is well laid out and I really appreciate how consistently the product is updated so we can keep getting more value from it. The SmartCompliance section has been especially useful too.

Cons

Routine maintenance updates happen without much notice which has led to glitches on payroll day. The termination wizard could still use a few improvements and having a new hire wizard similar to the termination wizard for first pays would be a really helpful addition.

“Great experience”

Pros

Using the platform has been a good experience because it's easy to navigate and makes tracking time management and payroll tasks quick and convenient.

Cons

There are occasional compatibility issues with certain web browsers but they're pretty minor compared to the overall productivity this software provides.

“feature-rich”

Pros

Navigation feels very easy, there are helpful support and learning resources built into most of the menus and the platform comes with a lot of useful features.

Cons

Some fields are hard coded. For example the Work Pager field can't be renamed to something more relevant like Work iPad or Work iPhone Watch even though pagers are obsolete and that field no longer feels useful. It also seems like the software's field options don't get reviewed as often as the system migrations or upgrades themselves.

“has many useful options”

Pros

Easy to use and very functional overall. Whenever I need help, the client services team is consistently helpful. There are also a lot of product options to choose from.

Cons

Setting up my own reports can be a bit challenging. Still the client services team is very helpful and will take care of it for me when needed.

“all employee info in one place”

Pros

The platform keeps employee demographics, benefits and payroll details together in one central place which makes everything much more convenient to access whenever I need it.

Cons

Getting support over the phone can be frustrating at times. I may know exactly what I need to get done but figuring out which department handles it isn't always clear so choosing the wrong help desk prompt ends up wasting time.

“thought-out features and complete solutions”

Pros

Just about every situation seems to be covered! There have been very few times when the platform didn't already have a full solution for what I needed.

Cons

Rolling out a new change can sometimes take a little longer than it should.

“love the design!”

Pros

The interface has a very accessible layout and a visually appealing design which makes it pleasant to use.

Cons

Whenever there's a system-wide maintenance update, a few glitches tend to pop up and need to be corrected.

“powerful platform”

Pros

After 30 years in Human Resources and working with plenty of different systems, the platform stands out as the best payroll and HR software I've used. I would absolutely recommend it! It offers more functionality than I'll probably ever have time to fully learn and that says a lot about how effective it is. The platform is also very flexible for users and the bridge feature has been an excellent asset.

Cons

There's definitely a lot to learn because the system does so much. I'd really like to see more videos covering the different user options.

“Accurate payroll”

Pros

Using the software has been really easy. Payroll is accurate, the import features save time and the report writing tools are very helpful. On top of that payroll processing is quick which makes the whole system even more convenient to use.

Cons

Something that would really improve the Time and Attendance area is an "approve all" option especially for managers who oversee a large number of employees.

“excellent time tracking for project teams”

Pros

Keeping track of time and hours for my project staff is very easy and efficient.

Cons

Not being able to print time cards in bulk for my project crews is annoying. Printing them one by one takes a lot of time especially since the Timecard reports do not meet our grant funders requirements. I need to submit the actual approved time cards to satisfy their documentation standards.

“keeps improving”

Pros

Having most everything in one place is a big plus and the platform keeps getting refined and organized for users over time.

Cons

It sometimes locks people out with the "can't log into the platform more than once" message. That's the number one complaint I hear from users.

“Flexible reporting”

Pros

Right away the user friendly layout made it pleasant to work with. The custom reporting is another big plus since it gives me the flexibility to pull the exact information I need.

Cons

One challenge is that there can be a lot of changes happening at once. Keeping up with new process rollouts can sometimes be difficult.

“Has a lot fo features”

Pros

Feels user friendly and comes with plenty of options to work with. On top of that the customer support is strong and the e-learning tools have been really helpful.

Cons

Because the platform offers so many options and features, it can feel a bit overwhelming at times. It takes some effort to figure out the best way to use everything that's available and how to properly train staff and managers on it.

“complete solution”

Pros

Everything we need for HR is covered in the platform. It brings all the key HR functions into one place which makes daily work much more manageable and keeps the whole process simple.

Cons

My biggest frustration with the platform is the search feature since it can be hard to track down the exact source of the information you need.

“connected modules that work well”

Pros

Everything is tied together nicely and the modules integrate with each other smoothly which makes the whole system feel connected.

Cons

Updating employees tax profiles and statutory deduction settings can be pretty complicated and not very easy.

“sensible setup and workflow”

Pros

Getting everything set up was a really pleasant process and the way the system functions just makes sense from the start.

Cons

There are still a few limitations when it comes to customizing certain areas to better fit the specific needs of our company.