ADP Workforce Now Reviews

“employee access at their fingertips”

Pros

Our employees can use it without much trouble and all of their information is right there whenever they need it.

Cons

It can be a little finicky at first if you haven't worked with the software before.

“simple workflows”

Pros

Easy to use and the platform is simple to navigate. Whenever I need help, customer service is consistently available and ready to assist.

Cons

At times, the phone wait can be a bit long before reaching someone.

“helpful support”

Pros

Online help and support resources are a real advantage when assistance is needed and overall the platform is quite simple to use.

Cons

I'd still like to see a way to set a goal limit during mass processing.

“user friendly payroll platform”

Pros

Working with the software feels easy and it's simple to navigate overall.

Cons

One thing I don't enjoy is how often new releases roll out and end up changing features.

“Amazing customer service”

Pros

Everything about it feels very user friendly and the support team has been amazing whenever I've needed help.

Cons

I really don't have any complaints. The only minor downside is that help support isn't available on weekends.

“powerful payroll processing”

Pros

It handles a large amount of information really well and is easy to use.

Cons

Some processes can get pretty expensive especially when you don't have the time to take care of them yourself.

“helpful reporting and tutorials”

Pros

The menu items are large and clear, the built-in tutorials are helpful and the reporting functionality does the job well.

Cons

The constant upgrades can be frustrating especially when they change reports that were previously being used.

“My recommendation!”

Pros

As an administrator, getting around the platform feels very easy and accessible which makes daily tasks much easier to handle. I'd definitely recommend it to others!

Cons

I really don't have any complaints about the platform or the service.

“constant upgrades keep improving”

Pros

They keep rolling out updates regularly and continue ironing out the issues which is something I really appreciate.

Cons

I honestly don't have any complaints since the platform is the only system I've used and every new upgrade is something I look forward to.

“convenient tool”

Pros

All the things you need being in one place is really convenient for both payroll administration and employees. It works well as a single hub which makes managing payroll and accessing employee information much more efficient.

Cons

New releases always seem to come with issues and it can take weeks before they get resolved. There have also been a few outages and known bugs tend to take far too long to be fixed.

“very useful”

Pros

Using this software feels very simple and the reporting features are especially useful.

Cons

There really isn't anything I dislike about it. The software is simple to navigate and use.

“beginner friendly”

Pros

Getting started with it is pretty easy especially for beginners and it's something people can be trained on without much trouble.

Cons

At times, I wish I didn't have to click through several different windows to get where I need to go.

“HR info in one place”

Pros

Everything is easy and very user friendly so getting around the system doesn't take much effort. When you need HR-related information, it's all kept in one place in the platform instead of making you dig around for it.

Cons

I keep running into issues with browser cookies. The system seems to have trouble with them and I often have to clear my cookies just to log in.

“payroll transparency”

Pros

Having the platform available has been really helpful as an employee because it puts so much information in one place, including paycheck details, hours worked, vacation balances and sick day benefits. I honestly wish I had started using it sooner since it adds a lot of transparency around things that usually take extra effort to track down. Another big plus is not having to contact HR nearly as often because most of the information I need is already right there in the platform.

Cons

Employees still need an authorization code from their employer before they can create an platform account. I'd really prefer the sign up process to be more simple and not depend on that extra step so hopefully registration becomes simpler in the future.

“digital paystub convenience”

Pros

A lot of people see the platform as something mainly used by employers for HR tasks but it's also really helpful on the employee side. I've used the platform many times to keep track of my paychecks and pay stubs and it has been extremely useful. Whenever I need a pay stub, I can pull it up on the platform without any hassle. It's a really nice tool because I don't have to deal with paper copies being mailed out and instead I can keep digital versions saved right on my computer.

Cons

The only downside for me is that, outside of accessing my pay stubs, I don't have much reason to use the platform. I'd love to see future updates add more employee-focused features especially things like viewing benefits and other related information in the same place.

“Complete HR management”

Pros

Being able to connect other systems with it is a big plus since it helps manage performance, attendance and more from one user friendly interface.

Cons

This honestly feels like an irrelevant question because the platform has been excellent overall.

“simple navigation and clear time-off tools”

Pros

Moving around this software felt very simple from the start. It didn't take long to learn and everything seemed to be organized in the right place which made different sections simple to locate. When I needed to request time off, I always knew exactly where to go instead of wasting time searching through menus. I was really thankful to have a platform that felt this easy to use.

Cons

At certain points, I wasn't able to edit my time-off entries which was frustrating because I had to wait for HR to complete a full process before the hours could be added back into the system.

“easy time tracking access”

Pros

From an employee perspective, this software felt very simple and easy to use. I was able to check my timecard, review hours I had worked previously and submit time-off requests without any hassle.

Cons

The platform offers a wide range of functions but there is not much room for customization. I can see how a larger company would get value from all those features but for a small business like ours, a lot of the extras just felt unnecessary and made the dashboard look cluttered. That said, it was only a minor issue.

“useful features”

Pros

From day one, the platform has been very easy to use and its time tracking, payroll and benefits features are especially useful.

Cons

Honestly I haven't run into any drawbacks from a user perspective since my experience with the product has been entirely positive.

“well-designed and secure HR platform”

Pros

The interface is very well designed, secure and simple to navigate. It also does a really good job of storing documents for years which is a big plus. Since it's hosted by the platform, there's no maintenance to worry about on our end.

Cons

Password recovery for users could definitely be improved. The integration with other the platform products also feels a bit limited especially since we use iPay for U.S. employees and the platform for our Canada team.