ADP Workforce Now Reviews

“fast payroll and employee navigation”

Pros

Moving from one employee record to the next is really convenient with the arrow navigation and the dropdowns are simple to work with too. Running through the payroll steps and submitting payroll is also very easy.

Cons

Since we still haven't been on it for very long, I'm still having a tougher time locating some of the reports I need. Adding a new employee into the system also feels a bit more complicated and takes more time than I expected.

“accessible and dependable”

Pros

Everything about it feels easy to use. The layout is very self-explanatory, it's simple to move around in and I've never run into any issues with the software.

Cons

I don't have any complaints about this software. I've been using it for years and not once have I had a problem with it.

“Always improving”

Pros

This product feels very user friendly! The layout is organized well and they keep rolling out updates to stay current with changes.

Cons

Each module is managed by a separate department instead of having a single customer service contact so it can be hard to figure out who to reach out to.

“reliable time cards and PTO tracking”

Pros

Processing time cards with the platform has been very easy and the alerts for PTO, TONP and vacation requests are especially helpful. I also appreciate how well it calculates time usage so overages don't happen, along with the warning system for salaried employees who have different contract-based paid days off. If someone forgets to clock out or runs into a computer problem that delays their punch making corrections is quick and hassle free. On top of that it helps me spot attendance issues right away.

Cons

I don't really have any complaints. The only issue we ran into was during setup and it was related to how our work weeks were being calculated but we were able to get that resolved.

“Works really well!”

Pros

From both the employer and employee side, this software works really well. It gives you a convenient, user friendly way to review the time you've entered and keep track of it without much hassle.

Cons

It would be even better with instant time verification. Adding a mobile app with clock-in and clock-out functionality, similar to what other platforms offer, would make it more complete.

“Soo effective”

Pros

Right away, the platform feels like a very effective platform while still being user friendly. It includes examples and recommendations for just about every task which makes things much easier to navigate. It also works well from pretty much any smart device and the training resources, webinars and online support materials are all very helpful.

Cons

Reaching a real person by phone can take quite a while and email support is usually slow too. Also software updates sometimes create delays.

“solid payroll tools, weak support”

Pros

The platform is probably one of the most widely used payroll systems out there and that shows in how well it handles the core payroll tasks. The platform is very simple to work with and makes things like taxes, year-end processing and other payroll responsibilities much more manageable.

Cons

Where it falls short is support. We ran into quite a few issues and the response time didn't feel fast enough or effective enough to get them resolved quickly. It also seems like the platform tries to serve both small and large businesses but smaller companies may not get the same level of attention as bigger ones.

“reliable fingerprint time tracking”

Pros

Walking into work and clocking in with a fingerprint is really convenient. It also keeps things accurate since no one else can punch in for you when you're not actually there.

Cons

The fingerprint scanner can be unreliable at times and seems to stop working every so often. We've had to replace the unit 3 or 4 times in just under 3 years.

“secure app with accessible navigation”

Pros

Right away, the interface on both the website and mobile app felt very easy. Everything is laid out in a way that makes it simple to move around and there are plenty of options available without it feeling confusing. I also appreciate the security features a lot. The platform uses two-factor authentication to protect sensitive information and it even reminds users to update their passwords regularly which helps keep the account private and secure.

Cons

I do not really have any complaints about the app. If I had to suggest one improvement, it would be adding a real-time scheduling feature. Something that shows missed days each week and sends alerts for scheduled workdays, days off, absences or late arrivals would make it even more useful. That would help both employees and employers stay on the same page at all times. Aside from that, it already includes everything needed to review personal information.

“has real time updates”

Pros

Setting up the validation tables is easy and any changes show up in real time which makes the system very convenient to work with.

Cons

There are still quite a few limitations when it comes to making adjusting entries and data loads for corrections feel more complicated than necessary. It's also frustrating that there aren't built-in reports for commonly needed information like YTD state taxable wages or YTD SUI eligible wages.

“Perfect employee portal!”

Pros

Everything I need is right there in the login portal which makes it really convenient to view my information in one place. Logging my time and submitting time-off requests was also pretty simple and easy.

Cons

An issue I ran into was the website being a bit slow to load after I logged in.

“I highly recommend!”

Pros

Right from the start, the platform was incredibly simple to navigate. It's honestly one of the most user friendly platforms our team works with. Even the first time I logged in, everything made sense and I never felt lost or confused. Whenever I needed pay stubs or other documents, I could locate them in seconds and print them without any hassle. Everything is already stored neatly and organized so there's no need to manually sort or move anything around. That alone makes the site really enjoyable to use. The app has been another huge plus for me. I downloaded it so I could quickly check my time cards, leave notes for payroll when necessary and view my paychecks before they hit my bank account. It handles all of that and even more. The design looks nice, it's easy to use and the fact that it's free makes it even better. I genuinely love both the app and the website and I'm really thankful to have them. I can absolutely see myself happily using the platform for years to come.

Cons

Every now and then, the site takes a little while to load. Sometimes that can be tied to weak wi-fi or being in an area with poor signal but there have also been occasions when my connection was strong, my cache was cleared, everything was updated and it still moved slowly. It doesn't happen often though and it's never been enough to stop me from using the site or the app. I'm still very happy with the platform overall, don't really have any other complaints and would absolutely still recommend it.

“big advantage to have”

Pros

Having all of the company's HR functions in one dashboard is a big plus. It keeps employee benefits, time off, holidays and related tasks together in one place which makes managing everything much more convenient.

Cons

The reporting side can be confusing and isn't very accessible. There are times when I have to check the documentation or use the help section just to figure out how to run certain reports or understand what they're showing.

“helpful for daily workflows”

Pros

I use it every day and it really helps cut down the hassle of switching between different programs during regular tasks.

Cons

Connecting it with other software can be tricky and entering large amounts of information at once isn't always convenient.

“handy login across employers”

Pros

Using the platform at several of my retail jobs worked out really well. It was simple to use and easy to log into. Since I had two different jobs that both used the platform, the system would prompt me to choose which company I wanted to access when signing in which was really convenient.

Cons

At one of my previous jobs, tracking down my paystub was a bit frustrating. I'm not sure whether that came from how the company had things set up or if it was an issue with the platform itself.

“Has everything I need”

Pros

Biggest advantage of this software is that it has everything I need. It's really convenient to have all that information right at your fingertips especially the detailed paycheck breakdowns and the graphs that come with them.

Cons

A few parts of it have been less impressive. To be fair, I know some of these problems may not be caused entirely by the software itself but when you're using the application, it's hard to separate the two. I didn't lower my rating because of points 2 and 4. 1) The discounts page under benefits tends to freeze or hang pretty often. Eventually I stopped checking it because it became too frustrating. 2) There was also an issue with benefits where the providers couldn't find us as enrolled. I'm not sure if that was a software problem or human error but the insurer had to be contacted because the platform overlooked it. 3) The design and interface are nothing special. It works but it definitely could use a refresh and more accessible menus. 4) I also reached out to MyLifeAdvisor by email about an issue and it took two days to get a reply. I understand that's still a reasonable turnaround but our previous vendor used to respond within two hours so the difference stood out.

“quick access once learned”

Pros

Everything moves quickly and efficiently and once you understand how to use the system, all the tools you need are right at your fingertips.

Cons

The setup and functionality are a bit different from other systems so it takes some time to get used to how everything works.

“works well for me”

Pros

The platform works really well for what I need especially when it comes to managing my time card, pay and time off with a lot of flexibility. It's easy to use and also comes with a wide range of features which makes it even more useful.

Cons

There honestly isn't much that comes to mind since the software does an excellent job for what it's designed to do. If anything, the interface could maybe be made a little more user friendly.

“my details in a single place”

Pros

All of my payroll and retirement details available in one place has been really helpful. From a director's perspective, it has made our payroll process much simpler and since they also handle all of our background checks, employee onboarding has become much more organized.

Cons

Honestly I haven't come across any issues with the system so far.

“versatile modules for every need”

Pros

There are plenty of options available, along with a wide range of modules. It can be customized to fit just about whatever your needs are.

Cons

At times, there can be too many options. You may think everything is set up correctly, only to realize later that additional steps still need to be completed on the back end by the platform service.