ADP Workforce Now Reviews

“Useful updates”

Pros

From hiring through performance tracking, it handles the full HR cycle really well. The way performance management connects with goals and each employee profile is especially useful. Learn@the platform and Bridge have been incredibly helpful whenever I need to figure out a new feature and the platform updates usually arrive at the right time and add real value.

Cons

One thing that would make it even better is having a true test environment to set up and try certain features before launching them live especially the performance management module.

“up to date information”

Pros

I can check my pay stubs, 401k, benefits and also view or submit time off requests without jumping between different systems. The information stays up to date which makes it reliable when I need to look something up.

Cons

There really are not many downsides. Like a lot of platforms, most issues seem to come from user error more than the system itself. The only thing that can be frustrating is when time-off requests are not seen until much later because by that point they can be difficult to approve.

“payroll admin favorite”

Pros

Running payroll with the platform feels very easy, both from the admin side and the employee side. The customer service has been outstanding whenever help is needed and the onboarding tools make setting up new hires much more manageable. It's also really useful that employees can access their own pay stubs and previous W-2s which cuts down on calls to the office and saves paper. Another big plus is how helpful the system is when handling prorated salary pay for employees who start in the middle of a pay period and it also makes final pay processing much simpler.

Cons

Having more control over exactly what information appears in reports would improve our experience. Also items like "Used and Allowed" and some of the other year-to-date trackers are not always very clear and can take some effort to understand.

“Works for big teams”

Pros

With a larger company, it does a really good job of keeping everything connected in one system.

Cons

It took our team several weeks to figure out how to navigate the software properly.

“user friendly reports collaboration”

Pros

Right away the interface feels easy and user friendly which makes daily tasks much easier to manage. The report sharing feature is also really helpful because it supports better collaboration across the team.

Cons

The biggest downside is the cost since the software can be hard to afford. Also, the page layout updates haven't really added much value or improved the experience in a meaningful way.

“detailed payroll reports”

Pros

Using the platform has been easy and the results are simple to review. I can also pull a detailed report that clearly shows how the pay period went.

Cons

At times, it's not completely clear which tax rates are being applied or how certain items are being calculated.

“Makes things easy!”

Pros

It puts all the information I could possibly want in one place! I can log in remotely or from my phone and quickly get to my pay statements, benefits and time off details without any hassle. It makes a lot of sense for HR especially since the support is reliable but it's also very employee friendly because I can update my benefits and pre tax contributions on my own instead of having to contact HR every single time. I also recently changed jobs and one of the best parts was seeing that both companies use the platform so my information was already there and transferred automatically into my new account. I'm really happy knowing I'll keep having convenient access to everything and that handling taxes will be much simpler.

Cons

I don't have much to complain about but a few of the category names in the platform feel a little too similar. If you aren't already familiar with where something is, it's pretty easy to click into the wrong section the first couple of times. That can be a little frustrating when you need to find an important piece of information in a hurry.

“Payroll convenience”

Pros

So convenient to have! I can log my hours, submit PTO requests and check my pay stubs without jumping between different systems. The platform is fairly user friendly and whenever I have a question or need to leave a note about something, I can add a comment there and our accountant sees it automatically.

Cons

The platform has been excellent overall but getting to the current day in the time log takes too many clicks. It would be much better if the time log opened to today by default, with the option to adjust the date range when needed. As it works now, I have to sort through the dates just to find the current one.

“helps with tracking”

Pros

This software gives a clear overview of the hours my team worked over the weekend which makes tracking time much more convenient.

Cons

At times the errors can be difficult to understand and figuring out how to fix them is not always easy.

“scheduling and forecasting made better”

Pros

It does a really good job of simplifying workforce scheduling and workload forecasting which makes planning much more manageable.

Cons

Using it can be a bit tricky and challenging at first since you really need to understand the system well to use it properly.

“my choice!”

Pros

Handling payroll with this system feels about as easy as it gets. On top of that, employees can pull up their information from pretty much any device which is incredibly convenient. The W-2 details are accurate too so there's really not much to second-guess. Honestly if a company isn't using this yet, I'd absolutely recommend it! It feels like a big step out of the dark ages lol.

Cons

I really can't point to anything I dislike about it. Even the setup process is very simple and hassle-free.

“Strong reporting”

Pros

The platform brings together all the key parts of payroll processing in one place. The reporting tools are really helpful for reviewing payroll and employees can quickly access their payroll information whenever they need it. The mobile app is also a big plus.

Cons

There are a lot of software updates and they can take more time than they should.

“really useful”

Pros

Having documents, performance reviews, goals and achievements all connected in one place is really useful. Another thing I appreciate is how the benefits piece ties in with a third party site as part of the overall suite.

Cons

An area that still needs work is how payroll information from a third-party company is communicated and displayed in the system. Right now, it can take three days or longer for the pay statement to appear which is not very efficient for sales roles when there are discrepancies.

“Good software”

Pros

Being able to log hours from anywhere at any time for my part time job is what I love most about the platform. It also keeps all of my epaystubs in one place and lets me review my hours over a long stretch of time which is really helpful. The interface feels easy and the secure login gives me peace of mind that my information is protected and not being messed with.

Cons

One thing I liked least was that sometimes I couldn't connect to the server for reasons that weren't clear. The app also seemed to go down for maintenance more often than I expected so I had to remember my hours or jot them down first before I could enter them later.

“simple navigation”

Pros

Getting around the platform is easy and I can usually find what I need without wasting time.

Cons

The only frustrating part is when I forget my password, it feels like getting into Fort Knox. Still I know that level of security is probably a good thing lol.

“Complete payroll and benefits”

Pros

Everything I need for benefits, pay, time off and scheduling works together really well in one place. I can jump from checking my latest paycheck to updating my retirement contributions and then putting in a time-off request without any hassle. When I use all the features this software offers, it keeps me completely current. The mobile app is excellent as well.

Cons

Getting the platform set up at the beginning was challenging and I had to reach out to HR a few times for help. Also because the platform does so much, it can sometimes be tricky to locate exactly what I need. The support page is pretty cluttered too, with plenty of helpful documents but not an easy way to sort through them.

“customizable tools with handy archives”

Pros

The platform keeps evolving and can be customized to fit both the business and employee side of things. The interface is enjoyable to use, the archive feature makes it easy to pull up old pay stubs and being able to star or favorite the features I use most is really convenient.

Cons

Even though the platform is constantly improving, it can be frustrating when features or searchable tabs get moved around right after you've gotten comfortable with where everything is. The mobile app also feels less fully featured than it should be.

“modern payroll and HR hub”

Pros

Compared with a lot of HR platforms I've worked with, the platform feels much more user friendly. The layout and navigation are very clear and handling everyday tasks like submitting vacation requests is simple. Being able to upload documents into employee files is also really helpful because it gives staff one place to go for employment-related information. We use it for payroll as well and it does that reliably. Unlike many older systems, this one actually feels current and up to date.

Cons

Reporting could be better which feels a little outdated even though there are plenty of options available. I also don't love having to go to a separate login page for administrator access since it adds more clicks than necessary. We tested a few of the other modules and came away pretty disappointed. The recruitment module was especially weak, with a very basic careers page and a back end that felt far more complicated than it needed to be. We also reviewed the benefits module and didn't find anything there that added much value.

“clean interface and accessible layout”

Pros

The interface is very easy and the system is simple to navigate and use.

Cons

Search function could be better. It feels overly specific so you pretty much need to know the exact wording of what you want before it returns the right result.

“good value, needs updates”

Pros

The pricing is really solid for everything that's included.

Cons

A few areas feel outdated and I'd like to see more options available.