ADP Workforce Now Reviews

“reporting needs more flexibility”

Pros

Managing timesheets across different departments and shifts was one of the best parts of using this software. It made it possible to adjust things on the fly without wasting time. I also appreciated how it flagged incorrect punches and highlighted problem areas where employees might try to take advantage of weak supervision by clocking in too early or too late.

Cons

The weakest part for me was the reporting side. Some reports were useful and gave helpful insight into employee time management issues. It was also valuable that I could export data to Excel but I still would have preferred stronger built-in reports that could handle more of the ad hoc reporting directly in the system.

“payroll in minutes”

Pros

Running payroll with it is really easy. I can finish the whole process in just a few minutes, just click payroll, enter the hours and my W-2s are ready when year-end comes around.

Cons

Anything beyond payroll feels a lot less accessible to me. It keeps bringing up something about a general ledger and honestly I don't know what that means. I really wish there were a virtual assistant or some kind of built-in help to answer those questions.

“user friendly PTO management”

Pros

From day one, the platform has been easy to navigate and manage for both employees and employers. On the employee side, the email notifications are especially helpful because they let me stay on top of PTO and people-related tasks without disrupting my workflow. The system is also very simple to learn which makes onboarding new team members much easier.

Cons

There really aren't many downsides from my perspective although I've heard it isn't the most cost effective option out there. Depending on how large or small your organization is, it may end up being more than you actually need.

“powerful and highly adaptable”

Pros

It covers a lot in one platform: comprehensive, accurate, flexible and supported by multiple integrations that make it work well with other systems.

Cons

There are quite a few requirements around maintaining consistent payrolls and following other rules which can push a business toward steps that do not always feel necessary. It is also fairly expensive.

“pay info at a glance”

Pros

Getting my pay details is really convenient and I appreciate the real-time updates whenever I make changes. Since the platform is used by so many employers, it's also helpful to be able to view pay information from previous companies in one place.

Cons

The sign in process feels a bit inconvenient. I understand the added security is important but I'd prefer biometric login to make accessing the system quicker and more convenient.

“holds a lot of features”

Pros

Between the number of features it offers and how much information it holds, this platform has been really convenient to use. On the personal side, it makes managing benefits and reviewing plan options much simpler. As a manager, I also rely on the org chart tool to keep up with my team, my direct and indirect reports and their compensation details.

Cons

The search function feels a bit limited and I'd really appreciate a faster way to pull up team member information for employees who report to my direct reports.

“user friendly payroll platform”

Pros

Right from the beginning, this product has been especially valuable because it's very user friendly for practitioners and it's also easy to train and onboard new users when teaching them how to navigate the system.

Cons

Where it falls short is in the customer service model which doesn't match the overall quality of the software. This isn't a reflection of the support team's knowledge or ability but there's often a delay in responses on critical customer issues which feels like the result of a customer service model that's too lean.

“easy scheduling and benefits access”

Pros

Using the platform feels very easy and it's simple to navigate. Even someone with very little technical ability can check their schedule, view time off and look over benefits without any trouble.

Cons

The platform does come at a fairly high cost although the amount of time a tool like this saves HR professionals is hard to fully measure.

“all HR tools in one place”

Pros

Everything I need for HR is laid out in one portal and it's very simple to move around and find what I'm looking for.

Cons

I really don't have any complaints about the software at this point, the only issue I run into is remembering my password.

“handy access to payroll history”

Pros

Having all that information available in the platform has been really helpful. I can pull up pay stubs from several years back and it also makes requesting time off simple. On top of that, I'm able to review and approve time-off requests for my employees without any hassle.

Cons

A few parts of the interface feel a bit outdated and one thing that's frustrating is having to archive notifications individually instead of all at once.

“worth every penny”

Pros

Everything has been working exactly as it should. They keep rolling out new features and updating the platform regularly. We moved to the platform after using another provider and I'm really glad we made the switch. our platform team has been amazing.

Cons

There honestly isn't much negative I can point to. It does cost more but in my opinion it's worth paying for.

“flexible workforce management”

Pros

Navigating the platform feels very easy and the support features are fully there when needed. The interface is more flexible and the platform is well adapted for complete employee workforce management.

Cons

It can seem a little slow at times but that's understandable since the application has to pull a large amount of data from the database.

“accessible and very easy to use”

Pros

Getting around this system feels very easy even without much guidance. As an employee using it, I can teach myself how everything works because it's clear and easy to understand. You can simply go to the section you need and it's also simple to show someone else where to find the information they're looking for.

Cons

I really don't have any complaints about the product. It's been very useful and user friendly throughout.

“versatile and modern”

Pros

The platform feels very versatile and up to date, both for employees and administrators. It gives you a solid way to manage staff, keep time records accurate, post internal updates and share benefit details, time information and other important parts of day-to-day work life.

Cons

An issue is that some companies do not keep up with the platform's updates so they end up stuck on older versions. When that happens, the platform may only work properly in certain browsers or may not function well on mobile devices.

“HR kept organized”

Pros

Really keeps an HR team organized because all the key information is right there in one dashboard. Everything you need is at your fingertips and the different permission levels are especially helpful since employees can handle specific projects without having access to everyone else's sensitive information. It also does a solid job of keeping benefits, holiday pay and PTO tracked properly. On top of that it manages COBRA too which is especially useful since that can become complicated with timing requirements.

Cons

There really weren't any major issues with the software. The only downside I ran into was that online support could take longer than I wanted sometimes although my concerns did get resolved if I was willing to be patient.

“easy to use”

Pros

Everything feels very user friendly and easy so it's easy to understand without much explanation.

Cons

It would be even better with more features in the tools or a different way of displaying certain views.

“dependable system”

Pros

The platform has been a really clear and reliable payroll system to use. I can log in from my office, at home or on my phone which makes it very convenient. The program is easy, user friendly and simple to navigate.

Cons

Every now and then some links are inactive or take me to the wrong section. That said, whenever I reach out about it, the problem usually gets fixed pretty quickly.

“PTO calculator and clear pay tracking”

Pros

Navigating the interface is mostly easy and getting to my timecard or checking punch activity is quick. I also appreciate having electronic access to pay statements, with deductions laid out in a simple way that's easy to understand. The PTO calculator is probably the feature I use and enjoy the most.

Cons

A problem that comes up a lot is the time clock being delayed or glitchy. The location check for clocking in and out is often off which creates problems at work. On top of that, the system seems to glitch pretty regularly or throws errors more often than it should.

“excellent system”

Pros

After nearly five years of using the platform, it has been an excellent web-based human capital management system for handling and automating our HR work. It covers payroll, benefits, time and labor, compliance and more in one place. The API is another big plus because it makes integration with other HR business applications, as well as internal software, much more convenient. The platform is user friendly, simple to manage and backed by a helpful support team. It also lets employees enroll in the system after their first processed paycheck so they can access paystubs online which saves us from having to send them separately. Payroll tasks like tax processing, sick time tracking when needed and PTO management are all much more manageable through this system. On top of that, benefits enrollment and waiving are more easy since documents are organized neatly under separate sections in each consultant's file.

Cons

Although the support staff is cooperative, actually getting answers can be frustratingly slow. It often requires staying on a call for 15 to 20 minutes before reaching a real person and email replies are not particularly quick either. At times, it can take anywhere from 4 to 5 hours to a full day to receive a response.

“perfect for our team”

Pros

The platform brings together comprehensive HR and payroll services in one place which has been really valuable for our team.

Cons

The customer support has been a frustrating part of the experience. Our account managers change often and that has created major problems because tasks they were handling for us ended up slipping through the cracks.