ADP Workforce Now Reviews

“tracking works well”

Pros

Does a good job of tracking accrued PTO and handling clock ins and clock outs, plus the overtime is calculated automatically which is helpful.

Cons

The downside is the system gets very slow especially during busy punch-in and punch-out times like 9am and 5pm.

“helpful payroll hub, weak navigation”

Pros

It helps to know exactly where my forms and general employee information are instead of dealing with that information being scattered all over which can get overwhelming in a workplace with hundreds or even thousands of employees. That's one area where the portal has genuinely helped and taken some pressure off. Being able to check my pay statement, see when it's available and view the chart comparison and breakdown has been a nice benefit as well.

Cons

Navigating the web portal is where I struggle the most. I also use the platform on my phone and oddly enough, the mobile experience feels better. On the web, the interface seems outdated, outdated and at times almost broken which makes it difficult to locate certain information. There really aren't many useful navigation or search features to help when I need something specific. In terms of search and discoverability, it falls short by quite a bit. There have been times when I've gone looking for a form or document my employer uploaded to the portal and still couldn't find it.

“remote time tracking made better”

Pros

Working remotely, I rely on the platform through my employer to clock in, check details about my role, review my pay and handle other work info. I used to keep track of everything on a timesheet so it's a relief not to worry about adding up my hours myself or emailing my supervisor every time.

Cons

A frustrating part is that after logging out, I have to fully close my browser before I can get back into my account. It gets pretty annoying when I forget to do that and need to jump back in quickly to clock in or out.

“helpful hiring workflow”

Pros

We use the platform often when helping clients apply for jobs posted through it. The system feels fairly user friendly and I appreciate how it pulls in details from the resume that we upload or submit. After using it from the applicant side, it has actually made me consider it for our own company's hiring process as well.

Cons

One issue I've run into is that an application may not go through unless every field is completed even when the candidate simply doesn't have the information being asked for. Even with that frustration, I still think it's a useful application overall.

“functional payroll and reporting”

Pros

The platform is a functional, comprehensive platform. Entering data, locating and using reports and running payroll are all very easy.

Cons

It can feel a bit outdated since adding staff requires loading through multiple pages. There are also quite a few parts of the system that feel easier to avoid using than to fully build out and configure from scratch.

“simple to figure out”

Pros

Using the platform has been pretty easy and it's simple to navigate. I really appreciate that my W-2s are always available anytime I need them, not just during tax season. Password resets are also very convenient which helps a lot since I tend to forget my login often.

Cons

The mobile app is the part I'm not a fan of. It could definitely use some improvement so it runs better and feels more reliable.

“easy navigation and quick access”

Pros

Navigating this software felt very easy and it was quick to look up exactly what I needed, like my W-2 forms and PTO balance.

Cons

The app, however, was not as user friendly and felt harder to navigate.

“all my work info in one place”

Pros

Everything tied to my job is right there in the platform and it's very user friendly once you get going. I use it to clock in, check my pay stubs, pull up tax documents and review my salary along with other important employment details. Having all of that in one place makes it really convenient.

Cons

At the beginning, there was a small learning curve with the software. Some information was a little hard to track down at first especially things like pay stubs and tax documents. After I got familiar with where everything was located, that stopped being a problem.

“handy payroll hub, slower update”

Pros

Having everything for attendance and payroll in one place is really convenient. I also appreciate being able to access forms online which helps cut out paper and keeps things more organized.

Cons

Switching from one employee to another takes too long to load. Approving time off also feels like it has an extra step that could be removed. Honestly, I preferred the platform version before this most recent update.

“good to have”

Pros

It generally works well for keeping up with our personal information especially when it comes to benefits and tracking time.

Cons

There are quite a few problems with agents being unable to log in and sometimes the clock-in feature fails. When that happens, we have to take screenshots of our time punches so management can manually fix them before payroll is processed.

“comes with useful features”

Pros

The platform has been the best software I've used for payroll and HRIS. It's very simple to navigate and comes with a lot of really useful features. I also appreciate that they keep improving it by adding new options, like the PDF view.

Cons

The import process can be a bit annoying at times but it's still manageable.

“Time tracking across locations”

Pros

Getting started with the platform doesn't require any training which makes it very approachable. The system is easy to use and clocking in and out at different facilities has never been a problem. It also makes it simple for managers to review and confirm employee hours.

Cons

Cost has to be the biggest setback and the system does have occasional outages. Reporting is not always easy to work with and customer support is lacking and can be hard to reach when help is needed.

“makes things easier”

Pros

From a manager's side, this has been incredibly easy to use and the reporting makes payroll day much less of a hassle when I need to track down corrections. My team and I also really appreciated how painless tax time became with it.

Cons

This isn't really a downside but you do need to configure the system properly so employees can only clock in through the mobile app when they're actually at the workplace. If that setting isn't in place, they could clock in even when they're off-site.

“pay and tax access is fantastic!”

Pros

Being able to pull up my pay information and tax documents whenever I need them has been really convenient.

Cons

There are times when the login process feels a bit confusing and the app doesn't always work properly so I end up using Safari instead.

“helpful self-service and pay access”

Pros

Even employees who aren't very tech-savvy can use it without much trouble. It's a really convenient place to view pay stubs and personal documents all in one spot. A big advantage is being able to update personal information myself instead of having to go through someone else. The review feature is useful too since it makes it easier to leave notes and keep track of progress.

Cons

The mobile site could definitely use some work. It was hard to interact with and a few buttons didn't function properly.

“convenient to check details”

Pros

I can check my available PTO anytime I want which is really convenient. It also lets me view all of my pay stubs and clock in and out for work in one place. Around tax season, it was especially helpful because everything I needed for filing was already stored in the platform.

Cons

Every now and then, the platform doesn't load the way it should so I'm unable to clock in or out right away even though I can still access my benefits. It's not a major issue but it's honestly the only downside that comes to mind.

“automates work”

Pros

Everything in one platform gives clear visibility across the connected modules. The architecture is easy, runs on a single database and helps automate work across the entire system.

Cons

People really need to understand the functional side of the platform and get properly trained before they start using it.

“simple self-service that delivers!”

Pros

From the employee side using this platform has been very easy. Because staff can enter their own time, travel, expenses, time off and more, there are fewer mistakes from the beginning and our HR team gets a lot fewer questions. It also helps that employees can open the app to review payroll details and keep up with their day-to-day status. On top of that, HR policies and company announcements can be shared with everyone in one place.

Cons

The only downside was that employees who are not very tech-savvy needed more training to get comfortable with it.

“Great software”

Pros

One thing I really enjoy about the platform is how simple it is to request time off and check all of my time-off balances in one place.

Cons

About once a month, the system seems to go down and when that happens we can't clock in or get anything done in it.

“flexible payroll that saves time”

Pros

Having flexible payroll with support for multiple pay frequencies has been a big plus. It also makes hiring, employee changes and terminations simple to handle. The system is user friendly and there's plenty of training material available when needed.

Cons

Getting the business fully set up does take some time at the beginning but it ends up saving a lot of time later on.