ADP Workforce Now Reviews

“worked well”

Pros

Has worked well for handling our team's punches and timesheets for payroll. The standout feature for us is how simple it is to make edits and fix mistakes whenever an employee clocks something incorrectly.

Cons

It has been very challenging to get our PTO balances imported and the mobile app also didn't reliably capture every punch. Because of that, we had to require all staff to use the web-based version instead.

“easy to manage”

Pros

Accessing the payroll reports I need is pretty easy and entering employees weekly payroll data is simple to manage.

Cons

Customer support is lacking and the platform really needs to better train its support team to handle more complex issues instead of only basic troubleshooting.

“tax errors and constant glitches”

Pros

There isn't much I can say I enjoy about this software or the support team I've dealt with. That said some parts of it are fairly simple to use. It seems like it has the potential to be a solid system but there are still far too many bugs holding it back.

Cons

On my Mac, the software glitches constantly and I didn't have nearly as many problems when I was using an older Windows computer. I've also had the platform enter my tax information incorrectly and when I brought the issue to their attention, I felt ignored and brushed aside. That mistake ended up costing me during tax season and I had to battle with both the platform and my company just to get any kind of amendment made. The whole thing turned into a four-month headache. I would never recommend the platform. On top of that, I have to use incognito mode just to log in because it won't open properly any other way.

“good customer service”

Pros

Whenever something comes up, customer service is quick to send technicians out to help. That kind of support makes me feel secure using the platform.

Cons

The camera resolution could be better but overall it's still a really excellent company.

“reliable time tracking and pay access”

Pros

Using this from the employee side has been pretty hassle free overall. I almost never run into problems and clocking in and out at work is very easy. The buttons are big, clear and simple to follow which makes everything quick to use. I also really appreciate being able to check my worked hours and see the pay for each pay period. On top of that, it's very convenient to log in and print pay stubs whenever I need them.

Cons

Every now and then, the system is down for maintenance at inconvenient times. That said, there are occasions when the "bonus" login site is still available to access.

“cost-effective”

Pros

Across both smaller teams of around 50 people and large organizations with 5,000+ employees, the platform has consistently been a cost-effective option in my experience. The software is easy to use and the platform keeps rolling out new features and dashboards proactively which is a big plus. The best part of the platform is that it brings so many HR functions into one cloud-based system, including benefits, attendance, holidays, taxes and payroll. On top of that, the platform customer support has been very impressive.

Cons

There really are not many downsides though the UI could still be improved. Also something pretty funny happened recently when everyone in our organization ended up getting their salary credited twice.

“user friendly for admins and employees”

Pros

Whether you're an administrator or an employee, the platform is very user friendly and simple to work with.

Cons

A downside to the platform is that it can sometimes be difficult to access through the mobile app.

“benefits and pay info in one place”

Pros

Everything related to my benefits is kept in one convenient portal with the platform. I can check older pay stubs or look over my insurance coverage in just a few clicks which makes it really practical to use.

Cons

It doesn't work very well on smartphones. It performs much better on a computer than it does on a mobile device.

“reliable time tracking platform”

Pros

Easy to figure out and getting around the platform is simple. We have multiple time clocks connected to it which works really well for us. I've even seen this software used at my side jobs so it clearly works in different settings. If I ever had my own company, I'd definitely choose this one!

Cons

There's a small delay between the time clock updating and the information showing on the website.

“dated design, handy pay access”

Pros

Checking vacation balances and pulling up pay stubs right when they're posted is very convenient.

Cons

The site's overall layout doesn't feel very polished and comes across as outdated. On the mobile app, there's also no way to enter time on a timecard which is a pretty essential feature for using the app.

“dependable solution”

Pros

The platform has been very dependable and easy to use. I can access it on either the mobile app or desktop and it keeps all my pay stubs, W-2 tax forms, withholding details and insurance information organized in one place. The vacation and benefits accrual feature is where it really outperforms other tools I've used. It clearly shows how much vacation time I've built up, how much I and my employer have contributed to my HSA and helps me keep track of other company perks. Another big plus is that even after moving to a different employer, I can still log back in to the platform to pull important tax records for things like employment verification or loan applications.

Cons

My only real complaint is the interface. There are a lot of options when you're trying to track something down and it isn't always clear whether an item is personal or tied to the company. This is mostly a minor issue but there have been a few times when I was trying to find a specific accrual request and had trouble figuring out where it was.

“all HR tools in a single location”

Pros

Having all of my HRM tasks and information gathered in one dashboard is really convenient and keeps everything in one place.

Cons

From what administrators have shared, dealing with support can be a real nightmare. I've also noticed that the annual appraisal meetings don't always work properly when trying to pull items from previous years into the current review so that area definitely needs improvement.

“Appreciate the support team!”

Pros

One of the biggest strengths of the platform is the support team. Any time we've had a question or needed help solving an issue, it's been easy to get an answer. Their staff does a really good job of walking you through the entire process so you know everything is being handled correctly. That matters a lot when payroll and HR compliance are involved.

Cons

At times the layout of their web pages makes certain tasks feel more complicated than they really should be.

“A must have!”

Pros

Keeping track of hours with this software has been a huge help. You just log in and click a button and that's it. There's no need to write hours down anymore or worry about forgetting to send them to your boss for payroll. It automatically totals your worked hours, overtime and paid time off which makes everything much more convenient. I'd definitely recommend it for managing employee time.

Cons

It really only works well if people stay consistent about using it. Clocking in and out has to become part of the daily routine at the start and end of each day. If someone forgets, it creates extra work for whoever has to go back and correct the hours on the account every time a punch is missed.

“organized dashboard visuals”

Pros

The pie charts give a clear view of the totals and present everything in a very organized way.

Cons

The mobile app still needs some improvement and the report generation process could be better.

“worked efficiently”

Pros

From both the admin side and the employee side, the platform has been very easy to use. The navigation is simple, the setup is uncomplicated and employees can create accounts and log in without much trouble to check time off, pay history and clock-in records. I've used it to manage things administratively and also to clock in and keep track of my own time and in both cases it was quick to learn and worked efficiently for the workplace.

Cons

One thing that could be improved is the interface design. Even though everything is simple to use, the overall look feels a bit outdated instead of clean and modern. Giving it a visual refresh could change how people interact with it and make the experience feel even more organized.

“handles a range of tasks”

Pros

The platform handles a wide range of employee related tasks well and sets up a clear reporting structure and workflow within the system. Employees can conveniently view their pay statements, check time off balances including pending requests and see team calendars. It also does a good job of assigning required policy reviews and tracking employee acknowledgements.

Cons

Sometimes tracking down a specific item in the system was a bit challenging though the newer dashboard update seems like it should help with that. There were also some workaround steps needed when an hourly employee had to update their regular work hours. Aside from those situations, the software has been fairly trouble-free to use.

“clean design and on demand pay access”

Pros

The layout is easy and simple to navigate especially when the information is entered correctly and the platform lets team members check their pay details whenever they need to.

Cons

Because the system is closed, payroll information has to be imported from the timekeeping system using a spreadsheet. That adds an extra step we'd really prefer to eliminate.

“gives pay visibility”

Pros

One thing I really appreciate about this software is how clearly it lays out everything related to my pay. I can see exactly how much I'm getting paid, how many hours I worked and what deductions are being taken out before I even receive my paycheck. It's especially helpful for anyone who likes to stay on top of their budget, manage money well and plan ahead.

Cons

I honestly don't have any downsides to mention about this software.

“widely adopted”

Pros

Across a larger organization, the platform gives the HR team the ability to handle many of the payroll and processing tasks that come with daily operations. It's widely adopted by well-known companies and it brings payroll, HR functions and time tracking together in a way that feels smooth. Another big plus is that it helps generate the documentation needed to stay aligned with legal requirements.

Cons

At this stage, the platform has grown into a very large platform which makes it less flexible and not as quick to adopt or integrate newer functionality compared with smaller, more agile startups. That said, a lot of those newer features aren't really essential so sticking with a proven and dependable system still feels like the better choice.