ADP Workforce Now Reviews

“dependable payroll tracking”

Pros

I've only used it for logging hours and checking payroll details so I can only speak from the user side and not the admin side. From that perspective, it has always done what I needed it to do. The system feels easy to navigate and accurate when it comes to my time and pay information.

Cons

The only real issue I ran into was using it on a mobile device which happened to be when I needed access the most. It was a bit frustrating on a phone and better mobile usability would have helped a lot though there may be an app for that now. Other than that I really didn't have any major complaints.

“simple to use”

Pros

As an employee, I really enjoy how simple the website is to use for checking, updating and maintaining my employment information.

Cons

The mobile experience can feel a bit outdated at times and from what I've seen, not every option is available there though it's still useful for taking care of smaller tasks in the app.

“handy geolocation”

Pros

Being able to set clock ins and clock outs by geolocation is something I really appreciate. The app is also very simple to use which makes daily tasks much more convenient.

Cons

It would be even better if I could manage ATS directly within the platform too so it could function as a complete one-stop shop for employee management.

“Has been so useful!”

Pros

At our company, the platform has been really useful. Being able to pull up pay stubs online is a big plus since I don't need paper statements anymore. It also makes handling time off and out-of-office requests very convenient. Depending on an employee's role, users can either approve their own time off or submit a request and our company uses both options. I can also check my available vacation, sick and personal hours, manage my weekly schedule and look through company documents all in one place. Another benefit is that platform imports directly into tax software which helps with both accuracy and security.

Cons

Honestly I don't have any complaints about this software. For what our company pays for it and what we use it for, it does an excellent job. We were already using the platform for payroll processing and adding the platform has cut down the number of calls to HR for help with time-card issues.

“Scheduling and pay access”

Pros

Getting around the system is pretty easy and it lets you quickly check your schedule, total hours worked, clock-in and clock-out times and pay information.

Cons

System can be a little slow to load sometimes especially when you're rushing to clock in at the start of the day. It also doesn't offer much in the way of step-by-step guidance so things like finding your vacation details or submitting a time-off request are not as accessible as they should be.

“helpful payroll visuals”

Pros

It's easy to use and the graphic visualizations do a really nice job of showing how our checks are distributed.

Cons

The app is unavailable pretty often because of maintenance.

“quick access from anywhere”

Pros

Clocking in and out was really fast and easy. I also appreciated being able to sign in from anywhere to review my time card which made it convenient to confirm my hours even when I was traveling and away from the office.

Cons

Every now and then, the clock-in feature would glitch and not capture my time stamp. When that happened though, my manager could quickly update my time card and correct the clock-in or clock-out time.

“Smart reporting”

Pros

The platform really stands out because of the people behind it. Quick customer support makes a big difference and being able to ask for custom reports to be created saves a lot of time and effort. The layout is also well done and the new field grabber report is something I've really been enjoying.

Cons

An area that could be better is the attendance point system since it doesn't feel quite customizable enough for unique manufacturing schedules.

“frustrating support and outdated platform”

Pros

At the very least, the platform does put out regular updates in an effort to modernize its platform.

Cons

Dealing with customer service has been incredibly frustrating and the support structure seems to keep changing without actually improving anything. The platform still does not seem to understand how to meet customer needs. The assigned client reps often lack the knowledge needed to resolve real issues which means you end up being transferred to an overloaded, understaffed call center and waiting on hold for 45 minutes or more. Every time you call, you usually get a different representative and almost every one of them gives a different answer. On top of that, the platform does not really stand out in any area of service. The platform tries to cover everything but it ends up underperforming across the board. None of the platforms feel aligned with current industry trends and there is no real option for customization.

“love the updated design”

Pros

The updated, modern look is a big plus and the system is simple to teach and easy to understand. It also helps that there's an app available as an option.

Cons

Usernames and passwords are pretty easy to forget. I also wish there were a way to separate overtime when clocking in and out and opening messages in the inbox can be confusing.

“User friendly payroll tool”

Pros

Has been very easy to use for both employees and administrators and the system feels very foolproof on both sides.

Cons

Frustrating part is that it can lock users out during login and then you have to contact the company to get it resolved.

“convenient self-service tools”

Pros

Using it is easy and I can make updates directly through the site without much hassle.

Cons

The setback is that direct deposit can take a while to process.

“Easy to use platform”

Pros

Right from the start, this software feels very user friendly, simple to work with and presented in a really nice way. The graphics are clear and handling data is easy with this software.

Cons

It does need a solid system configuration to run well and any customization requires deeper knowledge to work on properly.

“Flexible benefits”

Pros

After 15 years of using the platform for payroll and tax information, I'm still impressed by how smooth it feels to use. I have my account set up to send an email when my paycheck is available and it's reassuring knowing that message reliably shows up around midnight on payday. At the last two companies where I've worked, the platform was also used for time-off requests and benefits enrollment. The time-off process is very easy and simple to keep track of. I can submit new requests and update, delete or manage existing ones in just a few clicks. Using the platform has removed a lot of the stress around keeping up with my paycheck and time-off requests at work. On top of that, the benefits setup process is organized and lets me move through it at whatever pace I need so I can feel confident I'm making the right choices for my situation.

Cons

What I do miss from my previous job is that approved time-off requests were automatically sent to my calendar as a meeting invite through the platform. That was a really helpful feature because it blocked off my calendar without me having to do anything extra. At my current company, that doesn't seem to be available and I wish it were a standard feature regardless of which company is using the software.

“convenient tax access”

Pros

Keeping track of my time while on the clock is easy and getting to my tax documents whenever I need them is really convenient.

Cons

The interface feels a bit outdated and outdated and it could definitely use a refresh.

“helpful community, outdated workflows”

Pros

Since it's such a widely used platform, there's no shortage of peer support when you need help.

Cons

I ended up needing that peer support pretty often. A lot of the workarounds for basic tasks felt unnecessarily inconvenient and if I'd been managing a larger team, it probably would have been a real challenge.

“simple dashboard”

Pros

Everything in this software feels very easy and user friendly. The main dashboard includes quick action buttons that make it convenient to schedule time off, approve time cards and check accrued balances without any hassle. Accessing pay stubs and tax documents is even more convenient since they are uploaded as PDFs and can be printed whenever needed.

Cons

There are times when it takes a little while to load which may depend on the internet connection or the browser being used. Aside from that, I really do not have any complaints about this software.

“helpful time-off tracking”

Pros

Keeping track of time off is very accurate and the way the system lets you review your balances is very user friendly. It makes it simple to see the different types of time off you have available such as sick, floating and vacation days. On top of that, entering goals into it is easy which is helpful since that is a requirement in most workplaces.

Cons

While adding goals is a simple process, the approval and review steps on the manager side of the system can be pretty confusing.

“Employee benefits tools”

Pros

One thing that worked well in the platform was how it connected employees and managers through multiple communication options which made it easier to bring up concerns and get them handled. It also included a wide range of resources around employee benefits, giving people plenty of information to review before deciding to enroll or take part.

Cons

The issue for me was how the information for employee benefits and retirement plans was organized. There was definitely a lot of useful content available but the interface sometimes made it harder than it should have been to track down specific details.

“mobile time tracking”

Pros

Having a mobile app was a big plus with this program. We used it for clocking in and out as well as handling performance reviews and it worked well for both. It was reliable the whole time we used it and we never ran into any problems.

Cons

My only real complaint was the app tracking your exact location when clocking in. I can understand why that would be useful for employers who want to make sure people are actually at work before punching in but as an employee it felt a bit too much like being watched.