ADP Workforce Now Reviews

“keeps track of balances”

Pros

Something I really appreciate about the platform is how it keeps track of employee PTO balances and warns you right away if you try to enter more time than someone actually has available. In my current job, our system doesn't do that so we have to monitor everything manually and it makes me miss this feature even more.

Cons

I honestly don't have any complaints about this software. It's a very simple system to work with.

“up to date”

Pros

Making corrections or adjustments to a time card is easy and the PTO balances, both pending and available, are always kept up to date.

Cons

A frustrating part is being required to change the password so frequently since it makes the new one harder to remember.

“no need for paper files”

Pros

The setup is easy and the cloud functionality means there's no need for paper files or storing employee information on an internal server. Carrier Connection is also really useful since it lets benefits connect directly to the system. On top of that, there are plenty of a la carte features, lots of ways to run reports, strong employee self service options, mobile phone access and solid site security.

Cons

Problem is that the strict security can become inconvenient since employees have to contact an admin if they get locked out. Customer service also could be better.

“very convenient to have”

Pros

Navigating the platform feels very easy and having everything in one place is a big plus. I can access my W-2, paystubs, hours worked, vacation time, sick pay and more without having to jump between different systems. It's also really helpful that I can update my contact details and tax withholding information whenever I need to. A lot of settings can be adjusted on my end and HR is notified right away which makes the whole process much more convenient.

Cons

Every now and then, I run into glitches when trying to save my work hours.

“well-organized!”

Pros

Everything is laid out really well so checking pay statements and salary details is easy. Entering time and submitting different leave requests is also simple and convenient.

Cons

Sometimes the website runs pretty slowly and it can be a bit finicky when putting in time entries.

“effective reporting tools”

Pros

Running payroll is easy and being able to preview everything before finalizing it is an advantage. Updating employee information is simple and the changes appear in real time which helps a lot. The reporting tools are effective and the extra support resources especially The Bridge where users share questions and answers, have been really helpful and save time.

Cons

Customer support only being available by phone feels limiting. An email case option really seems like it should be included. I'd also like a more accessible audit trail view. With reporting the data is in the system but creating a custom report isn't something I can do myself so I have to call in and ask a representative to build it.

“Easy to use system”

Pros

Using the platform makes it simple to manage time cards, benefits and payroll all in one place. The system is easy to use which helps a lot when handling day-to-day HR and payroll tasks.

Cons

There are occasional glitches and the platform sometimes goes down right when I'm in the middle of working on payroll which can be frustrating.

“one stop shop!”

Pros

Work related stuff being in one place is what makes this program so useful. I can check my timesheet, paychecks, benefits, hire date and plenty more without jumping between different websites. It really works like a one stop shop for just about anything I need for work which I absolutely love.

Cons

At times it can be a little slow but honestly that's the only downside that comes to mind.

“clean layout”

Pros

At my company, we use the platform and I've really enjoyed how user friendly the interface is. It makes checking my PTO and sick time balances very easy. Submitting time off for PTO or sick days is simple too and I can also quickly see whether anyone else on my team has already put in a request. There's honestly a lot more I could say about what works well but the pros section would turn into a whole book.

Cons

After the updated redesign, the home page does look pretty nice but there are still a few sections that feel a bit confusing and almost unnecessary to have there. Aside from that, I really don't have any complaints.

“reliable payroll tool”

Pros

I've used the platform a few times to complete worksheets for my jobs and it's been very easy to work with. The interface feels user friendly and the platform comes across as reliable and trustworthy.

Cons

One thing that stands out is that the site can take a while to load which makes it feel a bit outdated. They could definitely improve the data management system.

“too much overhead for a small team”

Pros

A centralized employee information database has been a real plus to have! I still haven't figured out how to pull every report I need but since we've never had an online database before, I can already tell it will be very useful for us.

Cons

This really feels like a system built for much larger companies. In a small business without a dedicated payroll person, it's hard to fully understand and keep up with all the product's functions. After the initial mapping and setup, you're mostly left to manage it on your own. Another frustration is contacting the helpdesk. The representatives are helpful and know their stuff once you finally reach them but getting there takes far too long because of all the automated messages pushing online help. Every call ends up taking at least 30 minutes.

“quick access”

Pros

The interface feels smooth, navigation is easy and the information I need is always easy to access.

Cons

There have been several changes to the platform during the year but users get little to no communication about them.

“powerful reporting and time tracking”

Pros

Keeping up with time, vacation balances and sick leave is quick and easy. It also offers strong access to reports, whether you need to pull them manually or automate them and the hierarchy works really well from upper management all the way down to individual users.

Cons

Something that would improve it even more is an at-a-glance portal for mid-level managers especially to quickly view things like the last 5 sick days, last 5 vacations or last 5 missed days.

“everything in one place”

Pros

Having everything right at your fingertips is a big plus, from payroll and company benefits to training.

Cons

eTime really needs an overhaul since it freezes far too often during different processes.

“helpful payroll dashboard and reports”

Pros

It is designed to handle most of what you need to get done. The custom reporting tools are fairly simple to work with and the dashboard is especially useful during payroll processing since it lets you review everything at a glance.

Cons

There have been situations where I was initially told something wasn't possible but after offering a few suggestions, we were able to make it work. Using the platform sometimes takes a flexible mindset to get certain tasks accomplished.

“user friendly with powerful reporting”

Pros

The platform is extremely user friendly and the custom reporting is something I really appreciate.

Cons

I don't like that the platform archives employees after a certain amount of time.

“helpful support team”

Pros

The support staff I worked with were very helpful whenever I needed updates or changes made.

Cons

The changes that were put in place didn't actually hold and the same problems kept resurfacing later. We dealt with ongoing issues, with hundreds of logged problems that never got resolved.

“familiar payroll, frustrating support”

Pros

After using the platform for many years, I grew very comfortable with it. When it came to running payroll, the process was easy and simple to work through.

Cons

At the same time, the software kept changing and after new releases certain things would seem to disappear. Getting help when issues came up was also a poor experience and the tax section always felt like the hardest part to deal with.

“simple to navigate”

Pros

Getting around the platform is very easy and the system is simple to navigate. Making overrides when necessary is quick and bringing in new employees is also very convenient.

Cons

I usually run into issues with the time clock during busy peak periods especially around 8 or 9 a.m. and again at noon when most employees are clocking in or out. At those times, it tends to glitch so I often have staff asking me to manually enter their punches because the system is not working properly.

“useful features, outdated support”

Pros

There are quite a few features I really appreciate and overall the system is pretty user friendly. I don't handle payroll myself though so I can't really comment on that part of it.

Cons

Part that has been especially disappointing is the policy rollout tool. It's basically useless because it never seems to work properly and constantly gets stuck. On top of that, customer support is entirely phone-based which is incredibly frustrating. There's no chat and no email option so you're left waiting on hold for what should be a simple question. It really feels behind the times. Sometimes the bridge support can help but other times they just tell you to call in anyway.