ADP Workforce Now Reviews

“reliable HR portal support”

Pros

Using this service has been a really positive experience. The portal is easy to work through and all of my personal details and HR information are organized in a way that makes everything simple to find and navigate. the support team has also been extremely helpful and genuinely willing to put in the extra effort to provide excellent assistance. On top of that, timesheet management feels organized and user friendly.

Cons

I'd still like to see the platform add more functionality to the service.

“Quick timesheets”

Pros

Getting through my daily timesheet takes very little time with the platform. I can pull up both current and previous paychecks whenever I need to and checking my accrued paid time off is just as convenient. It's also really helpful that there's a mobile app available when I need to use it.

Cons

The mobile app works a little differently which can make it confusing at times. Because of that, I usually only use the app when I really need to.

“paperless pay stub”

Pros

The chance to see my pay stub before payday is something I really appreciate! It also cuts out the need for paper which is a big plus.

Cons

Moving around the software can be pretty frustrating at times.

“helpful pay and benefits access”

Pros

It does a lot more than just track time which is a big plus. I can check my benefits, pull up IRS-related documents and quickly review older pay statements whenever I need them.

Cons

The mobile version of the platform is the part I struggle with most. It's tough to navigate, the functionality could be better and requesting time off from a smartphone is harder than it should be.

“clear payroll and PTO visibility”

Pros

Right away, the platform makes the basics clear for everyone, no matter their role. Employees can easily understand PTO balances, paycheck details and clinic-related updates without confusion. It also gives management useful ways to communicate with staff by highlighting rewards, recognition and other business updates that are coming up.

Cons

An issue some employees have mentioned is that platform does not make it very effective to report missed clock punches or submit time-off requests. Because of that, communication flowing from management to employees is strong but getting information back from employees to management can sometimes be a challenge.

“painfully slow and frustrating”

Pros

Payroll and benefits work really well and the employee survey module is put together nicely.

Cons

Once you get beyond that, the system is painfully slow and outside the US it's honestly terrible. Pages take minutes to load and that's not an exaggeration. The security setup is so extreme that users especially admins, end up locked out almost every day. On top of that, customer support feels unprofessional and takes far too long to respond.

“makes things easy”

Pros

Finding my payroll details was very easy. I used it often whenever I needed proof of income or had to pull information together for tax season. The homepage is user friendly, clearly laid out and very simple to read.

Cons

This is barely a downside but I wasn't a fan of having my username tied to my personal email instead of my work email. Since the account was connected to my job, that felt a little backwards to me.

“simple navigation”

Pros

It is easy to start working with and the overall system is simple to use. The navigation feels clear and direct without a lot of extra steps.

Cons

The search experience in the administrator portal needs improvement. It would help if they upgraded it a bit to make finding an employee faster and more convenient.

“Highly recommend”

Pros

Saves both time and money because it's very easy to work with! I'd gladly recommend it to any small business owner especially companies with 25 employees or fewer.

Cons

It would be even better if it partnered with more platforms for syncing, like QuickBooks but overall it's still a really strong product.

“Quick onboarding”

Pros

Everything is laid out in a way that makes sense so finding what you need doesn't feel confusing or time-consuming. Learning the system was very easy and it's also been simple to walk new employees through how to use it.

Cons

It's honestly tough to come up with many complaints because I've had a really positive experience with the software. The web version is very user friendly but the mobile app could use a bit of improvement even though it's still fairly simple to navigate.

“desktop time tracking”

Pros

Using the computer version opens up a lot more of what the software can do, including detailed time tracking right down to the exact minutes clocked in.

Cons

Relying only on the app makes things difficult to navigate even for something as basic as viewing yearly reviews.

“helpful payroll access”

Pros

Right from the start, the platform feels user friendly and easy to navigate. Payroll reports are available online and simple to read and whenever an employee needs payroll details, they can quickly access the information themselves which saves the staff both time and unnecessary stress. The support representatives are also consistently available and willing to help with any issues that come up. On top of that, frequent updates are rolled out to keep improving productivity.

Cons

It would be helpful to include a tutorial for first-time users so they can learn how to use the software more easily from the beginning. The pricing also feels a little high and I'd appreciate it if the cost could be reconsidered.

“payroll is solid, support is not”

Pros

It's basically the go-to option for payroll and there are certain things it handles really well.

Cons

The customer support is atrocious. Our HR department usually ends up spending more than 40% of its time each week on the phone with the platform. A lot of the services that came from companies they acquired feel bolted on instead of truly integrated. One support rep will flat-out say something can't be done, then the next person gets it handled in just a few clicks. The right hand clearly doesn't know what the left hand is doing.

“modern interface”

Pros

Right away, the platform stood out for how many options it offers and how strong the technology feels overall. The employee-facing screens look polished and do a better job presenting information visually than any other system we tested. On top of that, the menus are laid out clearly so it's simple to find what you need and move around the system.

Cons

Because the system has so many features, bugs can come up at times. It also really matters that the person leading implementation has full administrator access and stays involved through every step of the process. The platform assigns different contacts for different areas and while most of them know their subject well, they are not always helpful when it comes to spotting user setup mistakes. There are also so many options that some users can feel overwhelmed. Even after being on the system for several weeks, there are still sections I'm not familiar with or that were never covered in training. The other major downside is the platform training which just isn't very good. They rely heavily on a train-the-trainer approach and the trainer we had moved through everything far too quickly to follow properly. As a result, we now have a lot of employees and managers trying to sort through questions and unknowns on their own. Better upfront training would make a big difference.

“Has everything”

Pros

It feels like a true all-in-one platform. You can handle payroll and also manage several different types of employee benefits all in one place.

Cons

The system isn't very accessible to use at first but with a few tutorials and quick access to customer support, it becomes manageable.

“HR tasks made simple”

Pros

Requesting PTO, updating my profile and knocking out tasks assigned by HR or management is pretty easy in the platform.

Cons

Where it gets frustrating is when I forget my password or try to sign in from a different computer because the login process is not very user friendly.

“mobile time tracking”

Pros

Being able to clock in and out right from my phone was really convenient and having my pay stubs available as PDFs made it simple to access and save what I needed.

Cons

The only thing I would have wanted was the option to edit my time entries.

“user friendly design”

Pros

Most people can pick it up without much trouble and there are several ways to access it, including a mobile app.

Cons

It gets updated often which helps keep things running well but those frequent changes can make clocking in and out harder.

“has some issues”

Pros

Keeping up with time off requests and checking time cards is very easy and convenient.

Cons

I run into login problems pretty often and the system tends to freeze at times.

“paystub access anytime”

Pros

Since HR decides which webclock and payroll system we use, there isn't much input on our end but this has definitely been an improvement over the last platform. Having access to my information outside of work is really useful and being able to pull up paystubs and W-2s whenever I need them is a big plus.

Cons

I'm not sure whether the layout is controlled by the end user, like our HR team in this case but the interface could look a lot more polished. Also, the timecard feature probably shouldn't ask you to confirm clocking in or out after you've already pressed it.