ADP Workforce Now Reviews

“packed with useful tools”

Pros

There's a wide range of tools available and the ones I use most often are conveniently placed right on the main page which makes them quick to access.

Cons

Back in 2018, we ran into site issues pretty regularly. Some information can also be tucked away in the tabs so it's not always immediately visible.

“excellent payroll fit”

Pros

Handling payroll for our company of 80+ employees with this software has been absolutely simple and it works really well for what we need.

Cons

It's very user friendly and honestly I have nothing but praise for it. :)

“helpful for scheduling and timecards”

Pros

After you get familiar with how the platform is set up and what its features do, it becomes fairly easy to work with. It handles staff scheduling and time card management really well.

Cons

Getting everything set up takes quite a bit of effort especially on the front end when entering information. It also takes a good amount of staff training to make sure people are using it the right way.

“fast and easy payroll tools”

Pros

Getting around the platform feels very easy and simple and it loads faster than usual when I'm making updates or saving changes and edits.

Cons

The only downside is the occasional glitch or times when an update is needed.

“reliable for growing teams”

Pros

The platform was our go-to traditional platform for payroll and time-off tracking. The system was easy to use and adding new employees or removing access for former staff was simple to manage. It supported our needs well while the company was expanding.

Cons

The tougher part was connecting it with our other HR tools. It was also challenging to upload policy documents, employee handbooks, performance reviews and other non-payroll records and we were concerned employees might have trouble finding the documents they needed on the site.

“Covers all you need”

Pros

Our company uses this platform for payroll and it gives me solid access to the information I need day to day. I can view my pay statements, submit and approve time-off requests and check time cards without any trouble. It includes all the core features I need to handle those tasks.

Cons

Problem is that the app can be pretty slow when loading and getting around the system does not always feel accessible. It also sends more in-app notifications than necessary though I do value the email alerts when something is waiting for my approval.

“quick visibility into employee time”

Pros

Having all employee time in one place makes it simple to monitor everything and get a clear snapshot at a glance.

Cons

There are moments when I lose my way in the program a bit but I'm always able to work it out.

“dependable payroll tracking”

Pros

Across a lot of different industries, I've been using the platform for years and one thing I really appreciate is how well it keeps everything organized and tracked. It makes managing information much simpler and you can forget about dealing with paper paystubs.

Cons

Honestly, I think this software is excellent and I don't have any complaints about it.

“mobile access is a big plus”

Pros

Being able to log in through the mobile app is a big advantage and makes the platform really convenient to use.

Cons

The only thing that comes to mind is that landing page templates would help businesses build a more customized experience for each employee.

“user friendly time tracking and reporting”

Pros

Right away, the time and attendance system stood out for how clear and user friendly it is. Everything feels easy to use and the reporting tools are a big plus because they let me pull pretty much any report I need.

Cons

I can contact customer service with the exact same question and end up getting two different answers. I've also had client services process special payrolls for me and they keep forgetting to turn off accruals even when I specifically remind them to disable all special calculations and accruals. That creates a major headache on my end and leaves me with a lot of manual cleanup to fix it.

“helpful discounts and a better app”

Pros

One thing I really appreciate is the discounts they offer clients. The app is also simple to navigate and it has noticeably improved with the upgrades rolled out over the past year.

Cons

Customer support isn't outstanding but it isn't terrible either. It feels pretty average overall.

“reliable payroll and reporting”

Pros

The platform has been dependable for handling our payroll and the software offers solid reporting tools. We also make good use of the landing page since it gives employees quick access to important documents.

Cons

Although the system is geared toward small to mid-sized businesses, it doesn't offer much flexibility when it comes to customization. We've had to create a workaround to download our time data because there wasn't a direct way to make the software fit exactly what we needed.

“excellent module functionality”

Pros

Every module works really well and the overall functionality across the platform is excellent.

Cons

Honestly, there isn't a feature in the software that I'd consider a downside.

“allows tablet access”

Pros

Using this on a tablet is genuinely convenient and unlike a lot of platforms that say they work well on mobile devices, the software actually does. The provider's support team is there when needed but most of the time it's been easy enough for me to handle on my own or just check with a coworker.

Cons

There are definitely cheaper options out there. And if you don't actually need the full range of features, the platform can feel a bit bulky at times. When you only need one or two basic functions, a lower-cost or even free tool could probably do the job.

“pay, tax and time off convenience”

Pros

Most of the time, I'm checking pay, tax details and out-of-office settings and it handles those things really well.

Cons

Mobile app isn't very fast and it tends to slow down even more on weekends.

“better scheduling and time tracking”

Pros

Scheduling hours is really convenient and it helps keep everything under control. I can also check all employee logins and see when they clock in and out without any hassle.

Cons

I've used two different versions of this system at two different jobs and one thing that stands out is that every company should really move to computer-based clocking in and out. The old punch clock setup is not something I enjoy using.

“All in one!”

Pros

Having all employee time cards in one place makes managing them fast and convenient. The mobile app is also a big plus since employees can clock in and out from anywhere which adds a lot of flexibility.

Cons

The site can be a little slow sometimes and it does occasionally lock users out.

“Perfect employee self service!”

Pros

Working in a larger company with a lean HR team, the software has been really useful for employees. Forms and documents are all in one place and it's simple to update personal details like an address without having to contact HR for every small change. Pay stubs and tax documents are also clearly organized and having downloadable PDFs available makes everything much more convenient.

Cons

Only downside is that if you forget your password, you have to reach out to an administrator to regain access.

“responsive support”

Pros

One of the biggest improvements after switching to the software has been the support team. The product support line responds much faster and feels far more attentive to what I need than what I dealt with before.

Cons

The part that still needs work is the user interface particularly during the payroll cycle process which could definitely be improved.

“helpful self service tools”

Pros

Employee self-service has been really valuable for our company and the resource center with the acknowledgment feature is another part we've appreciated.

Cons

We'd still like more flexibility to customize the company landing page than what's currently available. The software has also rolled out several updates and layout changes recently and that has been confusing for some of our employees.