ADP Workforce Now Reviews

“clear and user friendly setup”

Pros

Getting started with it was very easy and learning how to use everything didn't take long at all. The layout and features are clear so it's very easy to understand overall.

Cons

At times, it can be a little slow to load although that may be more related to my internet connection than the software itself.

“professional interface, frustrating support”

Pros

Moving around the software isn't overly complicated and it doesn't take long to figure out where everything is. The site has a clean, professional appearance, the pricing is fairly reasonable and it includes pretty much every feature you would need.

Cons

Dealing with the provider's customer service is incredibly frustrating. Whenever you need to call, you should expect to sit on hold for more than 30 minutes and usually get transferred at least twice. I honestly dread having to contact them. On top of that, the staff often come across as unfriendly, with a bad attitude and a very dry tone.

“powerful platform”

Pros

There's a lot packed into this platform and the level of customization is impressive. When it's set up correctly and fully used, the software can support just about any business structure and payroll setup, from smaller companies to high-volume enterprise organizations. The service and support team is top-tier and genuinely helpful when you need guidance. Tax filing, notice resolution and year-end processing are all very manageable. The available modules are strong too especially Benefits, Reporting Suite, Onboarding and Time Tracking though you do pay extra for that depth.

Cons

Issue is that the provider is a long-established company and that shows in some of the system design. A few features feel like they were layered on from older versions instead of being fully redesigned which can make the UI and UX feel less accessible than newer platforms like Workday. The implementation team may initially provide a more standard out-of-the-box setup so getting everything aligned to your exact needs can take close involvement on your side. Pricing also isn't always the most competitive and once you start adding modules and implementation services, the total cost can climb quickly.

“HR details in a single solution”

Pros

Having all key employee information in one place makes it simple to access and reference whenever needed. Requesting time off and handling PTO and schedules feels very easy and the added employee perks through the provider's LifeMart affiliates are a really nice bonus.

Cons

The issue I've run into is that the cookie that tracks how many software windows are open can be inaccurate at times and it occasionally says the software is still open when it actually isn't.

“Solid option”

Pros

It works well with other business and HR platforms which makes it a solid option for handling a wide range of HR tasks. Employees can conveniently view their pay stubs online and the system offers a variety of useful features along with good accessibility.

Cons

Interface feels a bit outdated and isn't the most user friendly. On top of that, setting up the different modules can be fairly inconvenient.

“Makes things more manageable!”

Pros

Running the business feels much more manageable with the software in place! It takes payroll off my plate and helps me stay current with all the employment law changes without the usual stress. My rep even put together my employee manual which was a huge bonus. Honestly that's about as much support as I could ask for.

Cons

Don't have any issues to highlight. Having my rep right there in the office with me is the only upgrade I can think of.

“simple access to everything”

Pros

Using this program has been very easy. I can quickly get to my time card, submit time-off requests and check my paychecks without any hassle.

Cons

I honestly haven't run into any real problems with it. The only minor thing is having to update my password once in a while when it expires but it's not a big issue.

“Saves a lot of time”

Pros

A feature that has been especially valuable is the effective date option. It lets you enter changes that apply to a future date before that payroll is actually processed. After you learn how it works and get familiar with its few limitations like not being able to add automatic deductions for a future new hire, it becomes a real time saver. The provider also keeps improving the platform and offers helpful payroll documentation resources, from Payroll Registers to State Tax Filing, with download and search tools that are convenient to use.

Cons

At times, the changes themselves can be the challenging part. Once you get comfortable with a certain workflow, the provider updates something and while the change is usually an improvement, there is still a learning curve while adjusting to the new process. On the positive side, if something is causing issues or seems like it could work better, you can raise the concern and they do appear to consider that feedback when making system upgrades.

“love this!”

Pros

During my time with the company, this application gave me hassle free access to my W-2s whenever I needed them. It also showed my remaining vacation hours clearly which was especially useful going into the beginning of the last quarter.

Cons

Now that I no longer work for a company that uses this software, my login no longer works and I can't access my W-2. Having that access would be really helpful when trying to calculate the taxes I still owe.

“responsive support all the time”

Pros

Whenever help is needed, the support team is there right away. The customer service is excellent and they can assist with just about anything at any time.

Cons

Overall, I'm happy with nearly every feature but there are times when looking up an employee's name can be a little difficult.

“Convenient to have”

Pros

Switching from one employee profile to the next is very convenient and I can review someone's information without having to dig around or spend time researching it.

Cons

The app does have moments when it runs slowly or goes down from time to time.

“I can do a lot!”

Pros

Everything being online is a big plus! I can post updates for staff, highlight an outstanding employee and employees are able to access their tax documents and pay stubs on their own without having to come through me.

Cons

The only setback is having to change the password so often.

“packed with features”

Pros

The software covers a ton of ground and comes packed with features. It handles payroll, time off and HR management all in one place so it really meets just about every HR need a company could have. Having everything together in a single system makes it feel like a complete one-stop shop for managing HR.

Cons

Not much to complain about with this software. If I had to point out one downside, it would be the learning curve. It took a little time to get comfortable with the layout and understand how to move around the platform.

“one solution for everything”

Pros

Being able to clock in and out right from my desk is something I absolutely love. It's also really helpful to have quick access to my time off balances and check my timecard every day. Printing check stubs is simple and hassle free too so it really feels like a one stop shop for everything I need.

Cons

There honestly isn't anything about the product that I dislike.

“well-organized and easy to use”

Pros

Everything is laid out in a way that makes sense so finding what I need doesn't take much effort. Since the sections are clearly separated, I can quickly go to the right place and update the exact fields I need to change.

Cons

Pulling older reports can be a little confusing. You really need to know the exact dropdown option to select in order to get the right field and run the report correctly. When I'm setting up a new report, I usually end up needing to call for help.

“smooth employee management”

Pros

Everything in the software works together really well. Every screen includes detailed information and moving from one section to another feels very natural, with everything staying synchronized for quick access to each employee's details. Switching between employees is also very convenient and easy.

Cons

I really don't have any complaints. On the rare occasion that something comes up, the provider's customer service is always quick to respond and helps me work through whatever issue arises.

“pay profile packed with details”

Pros

Out of everything in the software, the pay profile screen has been the most useful part. It gives me quick access to answers for a lot of different things I need, like check stubs, year-to-date details, time off, phone numbers, department information and more.

Cons

The time off feature is the part that needs work. It's hard to track down how PTO or vacation time was added and who made those changes. The whole process feels inconvenient and could really use a more organized setup.

“Easy to work with”

Pros

Having employee pay, PTO, scheduling, career development and everything else in one place makes this really convenient to use. It's simple to navigate, easy and easy to access whenever I need it.

Cons

There's honestly not much to complain about. It can feel a little laggy at times although that seems to depend more on internet speed than the software itself.

“consistently good”

Pros

After 13 years of running payroll through the software, one thing that really stands out is how well the system has carried over through upgrades without forcing a lot of retraining. I've been able to keep working in the software consistently and that continuity has been a big plus. They also provide helpful tutorials, a support website and an account manager who can step in when needed which makes ongoing support feel dependable.

Cons

A few smaller areas could still use some refinement, like being able to search by Social Security number. iPay also isn't the most user friendly option for employees with different levels of computer experience when they're trying to view statements. Another recurring issue is the user ID setup, employees would rather use an email address since one of the most common mistakes is that they automatically add.com when entering their current user IDs.

“user friendly for everyone”

Pros

The platform is very user friendly and simple to navigate. It works well for corporate teams and management and employees can also access and review their information without any trouble.

Cons

Updates get made without full communication so it is not always clear what has changed. They also seem to switch account reps pretty often which makes it harder when you are just getting comfortable working with someone new.