ADP Workforce Now Reviews

“my review”

Pros

Having the option to save favorite sections is really helpful especially for the areas I use regularly.

Cons

The instructions for completing tasks or locating certain features aren't always very clear.

“valuable tool”

Pros

The time and attendance module has helped us track job costing effectively and the essentials benefits piece has made benefits administration and reporting much more efficient.

Cons

Reporting still needs work and getting support for custom reports seems to be getting harder over time. It would be much better if standard reports could be customized. For example, the employee roster report lists the employee name as one field with "Last Name, First Name Middle Name" instead of separate fields which makes formatting form letters and labels more difficult. We also ran into problems getting our 401k match calculated correctly and had to escalate the issue before it was finally resolved.

“fully integrated workforce platform”

Pros

Everything now works as one connected system, with all the modules tied directly into employee profiles which makes the platform feel much more unified.

Cons

The ATS still isn't the strongest part of the software although it has started to improve lately.

“payroll and benefits done right!”

Pros

It does a really good job handling the wide range of payroll situations that come up. We can calculate paychecks ahead of time and compare different tax election scenarios which is very helpful. It also manages both benefits and payroll well and the benefit information transfers into payroll without issues.

Cons

I'd still like to see a report showing the cost of each benefit option we offer. That would help us confirm that the correct amounts were entered during open enrollment. A daily report or dashboard showing any changes made to employee payroll information would also be useful.

“clocking and time off made simple”

Pros

Using the software has been excellent. Clocking in and out is easy and I can check my vacation balance and submit time-off requests without any trouble.

Cons

At this point, I really don't have any complaints about the software. Everything has been working well.

“simple to manage and always improving”

Pros

Managing and using the software feels very easy and the frequent updates keep making the overall experience better.

Cons

The interface can be a bit buggy at times and getting fully trained on the software may occasionally take longer than expected.

“HR recordkeeping”

Pros

The software comes with a wide range of features and has been a really valuable tool for the business. It's especially helpful that user logins and employee records can still be retained even after someone has left the company.

Cons

I haven't run into any problems with the software. It's been consistently useful.

“real time payroll access”

Pros

Everything updates in real time which is really helpful. Employees can also log in and view their pay stubs and W-2s whenever they need to.

Cons

The only frustrating part is that the layout keeps getting changed just when I've gotten used to how it looks.

“So reliable!”

Pros

Most of the interface and features feel accessible and I can trust that the data is accurate. The software takes the stress out of payroll issues which is exactly what software like this is supposed to do.

Cons

At times, we get contacted about buying add-on features that we really don't want or need.

“perfect for daily tasks”

Pros

From clocking in to putting in time-off requests or checking my 401K, everything is laid out clearly on the home page once I log in so it doesn't take much effort to find what I need.

Cons

Having to clock in and out down to the exact minute is frustrating although that's really more about workplace policy than anything caused by the software.

“good experience”

Pros

The employee app is user friendly, there's a job board built right into the platform and the portal makes it simple to search through benefits. It's also really helpful for checking paychecks and clearly seeing how the money is being broken down and where it's going.

Cons

Does look a bit dated visually but it's still user friendly and works well.

“flexible and constantly improving”

Pros

Regular updates keep the platform improving and it's simple to navigate and customize to fit different situations.

Cons

There's still no option to set commission-based earnings as a pay rate.

“best HRIS I've used”

Pros

Out of all the HRIS platforms I've worked with, this one has been the simplest and most user friendly by far.

Cons

The notification system could definitely be improved since archived notifications are still hard to access and review later.

“user friendly and dependable”

Pros

Using the software feels easy and it gives me a real sense of confidence when working in it.

Cons

Something that takes some adjustment is the way the screens keep changing. I understand that the regular updates are necessary and important and the refreshed layouts do look modern and up to date but it always takes time to get familiar with where everything is and hunt for the right buttons again. Just when I've gotten comfortable with one page layout, it changes again so adapting to the new screen views is really my only downside.

“convenient records, dated app”

Pros

Tracking down pay stubs and the other documents I need during tax season is pretty easy. It also has a decent amount of flexibility so companies can customize parts of it to fit their own setup.

Cons

The interface feels quite old compared to newer tools. On top of that, the mobile version is fairly limited and doesn't offer as much functionality as I'd expect.

“clear interface, frustrating reports”

Pros

The updated version is much clearer and more user friendly especially when it comes to viewing and finding information on the screen.

Cons

Creating reports can be frustrating because they're difficult to build and not always accurate and it's often confusing to know which section to choose to pull the right information.

“An accessible platform”

Pros

Having payroll, benefits, time and attendance and reporting all in one platform is great! Overall, the product is very user friendly and after using the provider's products since 1990, this is easily the best and most accessible platform I've worked with. I also really enjoy the training bites at the top of the pages. Updates are necessary to stay compliant and keep up with changing needs even though they can sometimes disrupt an existing setup a bit.

Cons

My concerns are really tied to a few specific software updates rather than the platform as a whole. First, in Time & Attendance, with the current update to moving hours into payroll, the system no longer stops the import when there are exceptions and asks you to acknowledge or fix them first. For example, if a manager approves time off for a closed pay period, those hours move into the current pay period. Because they come over as hours only and not dollars, payroll reconciliation becomes much harder since we match both hours and dollars. With 400 employees, tracking that down feels like searching for a needle in a haystack. I would much rather have the system stop the import and require the exception to be noted before continuing. Second, there needs to be more flexibility in Time & Attendance restrictions. We want employees limited to clocking in only within 5 minutes before their scheduled start but if they are late, they should still be able to clock in even if it's an hour later. The old ETime handled this better and it really helped control overtime because employees had to immediately check with a manager for approval to start early or stay late instead of it being discovered the next day during time card review. Third, Wage & Garnishment reporting should be simpler and offer more useful reporting options.

“My go to!”

Pros

The provider has consistently been my go to when it comes to payroll and I really appreciate how much emphasis they place on delivering stronger human capital management solutions for businesses. As I keep using the platform, I've started relying on more of their HCM modules as well which has made it even more useful over time.

Cons

That said, their human capital management capabilities still feel a step behind some of their competitors.

“quick to learn”

Pros

Coming into a new role without any prior experience using the software, I was able to learn it pretty quickly. If you've worked as an HRIS administrator before, the system feels fairly accessible overall and was not difficult to get comfortable with.

Cons

One frustration has been the most recent upgrades which sometimes feel like they were released without being fully tested. When I've contacted customer support about problems, it has often seemed like the representatives were not even familiar with some of the newer features. On top of that, there were times when the way they spoke to me felt condescending which I really did not appreciate.

“updates that keep up!”

Pros

They consistently keep their services current making updates and improvements that align with constantly changing laws and regulations. They're also quick to notify us about any new changes and they often provide really good offers on new programs.

Cons

There really isn't anything I dislike about this software.