ADP Workforce Now Reviews

“my thoughts”

Pros

Having everything tied to the tax filings gives me a real sense of confidence and peace of mind.

Cons

The platform doesn't look as polished as some of the newer options and can feel pretty outdated. The app direction seems promising but getting them to actually work hasn't been simple. Setup takes a lot more time than it should which turns into a major time drain. I also heard at the conference that paying in Canada would be available but I never got any follow-up on that.

“helpful access to time off”

Pros

Being able to instantly check my vacation balance and sick days is really useful and I also rely on it to look over my benefit enrollments and stay updated on important company notifications.

Cons

It can be a little glitchy at times--for instance, it occasionally says I'm already logged in on another device which prevents me from getting access.

“makes routine work simple”

Pros

Everything is right at your fingertips with this platform and the integrated functionality makes daily tasks very easy. It also gives us plenty of flexibility with user fields so we can add as much as our organization needs. The benefits piece works smoothly and the staff portal within the platform is by far one of the most user friendly parts of the system.

Cons

Technical support is very persistent when it comes to digging into root causes and finding solutions which I do appreciate. The only downside is that the process can sometimes take longer than we can afford in situations where we need answers quickly.

“centralized employee records”

Pros

Having all employee personnel information in one place is really valuable and it connects with payroll smoothly which makes managing everything much more convenient.

Cons

A few parts of the system aren't set up in a very accessible way. Also, quite a few features can't be updated on your own and require contacting support which can take a lot of time.

“helpful learning bites”

Pros

One thing that really helps with the software is the learning bites. There are plenty of features available and those short lessons make it much easier to understand how to use the program and find the specific details I need.

Cons

Reporting still feels a bit tricky at times especially when I need to add the exact fields I'm looking for.

“flexible reporting and frequent updates”

Pros

Using the software has been very easy especially when it comes to navigation, reporting and the ability to customize things to fit our needs. The provider also keeps rolling out updates which helps make the system better and even more user friendly over time.

Cons

The platform itself works really well but customer support is not as strong as it used to be. I used to be able to call in and get help from anyone right away, whereas now I have to go through an account manager and getting a quick response or timely service has become more difficult.

“Complete self-service”

Pros

Everything in one place makes the software really convenient. The self-service platform is user friendly, it covers all the core HR functions and even the admin side feels approachable for beginners.

Cons

The report-writing tool could be more user friendly and a bit simpler to work with.

“All in one platform”

Pros

My paystubs, timecards and benefits all together in one place is really helpful. I can check everything related to my employment without jumping between different systems which makes it very convenient.

Cons

One thing that gets frustrating is that the timecard fields can be glitchy. Sometimes I can't delete or update hours without fiddling with it for a few minutes first so that part could definitely feel more smooth. We've also run into a few problems with the hiring and payroll functions where things don't always work the way they should. I'm not completely sure whether that comes down to user error or the system itself but if it is user error, the setup could still be improved to make it more user friendly.

“responsive support every time”

Pros

Having a dedicated provider representative has been the biggest advantage for us. Our questions are answered quickly and when something comes up, the issues get resolved without much delay.

Cons

At times, pulling the reports we need for HR can be frustrating and harder than it should be. The system could be more user friendly, require fewer clicks and offer added functionality.

“clean design, limited fit”

Pros

The system has a clean look and a well organized layout which makes it pleasant to navigate.

Cons

It doesn't really align with the operational needs and workflows of our industry which is municipal government. On top of that, we're stuck paying for modules we don't need, while the ones we actually require come at an extra cost. Having the option to customize the package would make a big difference.

“user friendly screens”

Pros

The system is simple to use and the screen flow feels very easy.

Cons

There are a lot of updates and it can be difficult to keep up with all of them.

“easy transition”

Pros

Stepping into payroll after moving from a mostly managerial position into daily clerical work was a big shift especially after our company downsized and I no longer had an HR administrative assistant handling payroll entry. I suddenly became responsible for preparing and submitting three payrolls each month so I had to learn the process quickly. The software made that transition feel very manageable because it is accessible and user friendly. On the rare occasions I needed extra help or clarification, the customer support team was exceptional and gave me the guidance I needed.

Cons

At the beginning some of the page layouts felt a bit awkward to navigate. That said, over the past year the provider has made updates and design improvements that completely resolved those issues. At this point I'm very happy with the current layout and find the product simple to use.

“user friendly and effortless”

Pros

Using this software feels very easy and that simplicity is easily its biggest advantage.

Cons

There really isn't much to complain about since pretty much everything is very simple to use.

“helpful reports and imports”

Pros

The reporting tools have been really useful. They're easy to work with and importing data is fairly simple too.

Cons

A downside is that you have to adapt your business to fit their template instead of the other way around. Also, if you decide to leave the platform, they make that process very difficult.

“handy layout, needs an app”

Pros

Using the online version, it feels pretty limited from an end-user standpoint. That said, everything is laid out clearly so it's simple to find what I need even if the search feature could work better.

Cons

It would be much better to have a mobile app or at least the option to save the client ID instead of having to look it up every single time.

“powerful once it clicks”

Pros

After you get a feel for how the different sections connect, the system becomes very easy to use.

Cons

Getting familiar with everything in the software takes a lot of time. Nobody really has the bandwidth to go through all of the printed documentation. The trainings do help but there's still a fairly steep learning curve until you've actually worked with the different functions yourself.

“all benefits in one place”

Pros

From an employee's standpoint, the software puts everything I need right at my fingertips. I'm not someone who works in the backend of the system or uses all of its deeper features but I can easily log in and view my pay stubs, deductions, insurance benefits, vacation balance, PTO and similar details all in one electronic place. It saves me from having to track everything manually or dig through old timesheets which is a huge plus. It really works well as a one-stop hub for all of my benefits and payroll information.

Cons

Since I only use it as an employee and not for entering or managing data on the platform, I can't really speak to that side of the software. From the end-user perspective though, I honestly don't have any complaints. It's very easy to use and simple to navigate.

“clean design”

Pros

Right away, the interface feels simple to navigate and user friendly. The provider's tax filing service has also been consistently accurate and dependable which is something I really value.

Cons

I haven't run into any issues with the software at all.

“reliable payroll support”

Pros

The system has been very dependable overall. Anytime a payroll-critical issue comes up, the support reps do a really good job of resolving it quickly and on time.

Cons

It would really help to have an online case-tracking system that customers can log into and monitor themselves. Also, there should be a simpler way to move employees from one company to another across our 7 EINs without having to enter all their information again.

“accessible timecards and pto”

Pros

Using the software has been a really positive experience because the web-based system feels accessible and works well for all kinds of users. From a manager's standpoint especially when approving time cards regularly, it's very easy to locate exactly what you need. If a time card needs to be updated, you just open the employee's card, go to the correct day and either add or delete a row or edit the time directly in the fields. It's a very simple process. The calendar-style PTO request feature is also really helpful since you can click the dates needed for PTO, jury duty and similar requests and the form will mostly fill itself in based on those selections. On top of that, there's a solid range of reports available and you can customize the criteria to get the specific information you're looking for.

Cons

When you're acting on behalf of someone else, the menu is laid out a bit differently from the normal dashboard so it can feel slightly unfamiliar at first. That said it's not a major issue and it doesn't take long to get used to how those functions work. It can also take a little extra digging through the menu to find each team member's scheduled time off. Still after spending more time in the system, it becomes much more natural to know where everything is.