Total 534 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

7%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KM

Karly M.

Mid-Market, 11-50 employees

5.0
December 2023

everything i need in one place

Pros

I can easily check my hours, see my leftover PTO, request days off and look at my benefits all in one spot. It really makes everything so much simpler for me

Cons

I honestly can't come up with anything negative to say about it right now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NP

Nancy P.

small-Business, 11-50 employees

4.0
December 2023

excellent tool but often slow

Pros

I am on this thing all the time and I can pull up anyone's details in seconds. Adding new hires is also easy honestly. It's so easy to also check info for other people at my location which is very handy.

Cons

The sheer number of features can bog things down and cause lag issues. Wish the mobile app had better access to payroll functions that would make my life easier. Haven't needed customer support myself but my team's experiences have been hit or miss when they've reached out.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

M

Mansoureh

Building Materials, 500+ employees

More than a year

5.0
December 2023

One of the best tool

Pros

I appreciate that ADP keeps track of my vacation and time balance, pay stubs, and performance reviews.

Cons

I really like this app although I initially had some difficulty entering staff sick days.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

J

Jono

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
December 2023

It does so many Things

Pros

ADP tracks my timecard, 401k, benefits, paid time off, and much more.

Cons

I frequently have to change my password, but I understand it's for security purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sabrina

Research, 11-50 employees

Less than a year

5.0
December 2023

ADP Review

Pros

The advantages of ADP include the ability to track my paid time off, monitor my attendance, and easily access payroll information when needed.

Cons

One minor drawback I can think of is that the ADP system takes a little while to update when I clock in and out, but it's not a major issue. It doesn't happen all the time, and for the most part, it works great.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anna

Packaging and Containers, 51-100 employees

More than a year

5.0
December 2023

ADP Workforce Now - great payroll software!

Pros

What I admire most about ADP Workforce Now is that it is a well known and trustworthy payroll software from a reputable company like Verizon is known for its network and reception.

Cons

It's not so much an issue with ADP Workflow, but I would have preferred an all in one timekeeping system. It's not ADP's fault, though.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Michelle

Consumer Services, 101-500 employees

More than a year

4.0
December 2023

Essential for function of our business

Pros

Payroll is simple to use, and navigation is fairly easy.

Cons

There are occasional issues with the app when it comes to timekeeping for staff, which can lead to timecard errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Danielle

Education Management, 11-50 employees

Less than a year

5.0
December 2023

Adp review

Pros

What I love most is how incredibly easy it is to use. I can access documents, pay stubs, tax information, and much more effortlessly.

Cons

I can't think of anything negative; everything about it is great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

leanna

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
December 2023

ADP Payroll

Pros

It is easy to work with, and there are many tools available to ensure success when using the software.

Cons

Honestly, there's nothing I dislike about this software. I've used others in the past, and so far, this one is the best.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

K

kyle

Medical Devices, 51-100 employees

Less than a year

5.0
December 2023

Love How Easy it is to Handle my Benefits and Time Off

Pros

I love how effortlessly I can handle my benefits and time off using ADP.

Cons

Sometimes, navigating the app can be a bit challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

K

Karly

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0
December 2023

ADP Is A Game Changer

Pros

In my opinion, it's the ease of use and the various features of ADP that make it outstanding. Everything I need, including payroll, time off, attendance, important documents, and enrollments, is all conveniently accessible in one online system.

Cons

Currently, I can't think of a single thing I dislike about ADP!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dejiana

Entertainment, 1-10 employees

Less than a year

5.0
December 2023

ADP is Clean Cut

Pros

ADP is easy to implement and helps employees stay on track with payroll and Human Resource Services.

Cons

I had to rely on someone else to set it up for me since I'm not very tech savvy.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

R

Rakesh

Marketing and Advertising, 101-500 employees

More than a year

5.0
December 2023

User of ADP

Pros

I appreciate the graphical user interface (GUI) and the fact that it serves as a one stop solution for all my HR needs.

Cons

The reporting feature can be a bit cumbersome. I wish there was an option to schedule reports to be sent directly to my email, but unfortunately, that doesn't exist. It would be even better if ADP could export reports to a Google Sheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tonji

Furniture, 500+ employees

More than a year

5.0
December 2023

ADP payroll now

Pros

ADP is an HR tool and an organized system for employees. It keeps track of time, schedules, and tax documents.

Cons

Like any other payroll server, there can be occasional outages where manual fixes are required.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AB

ash B.

Mid-Market, 500+ employees

4.0
November 2023

convenient but not perfect

Pros

Love that all my team's stuff is just right here in one place. So convenient.

Cons

Notifications don't take you straight to the task that needs attention which is frustrating. It would also be nice to see all team hours waiting for approval on a single screen.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TR

Taylor R.

Mid-Market, 500+ employees

3.0
November 2023

simple payroll, disappointing updates

Pros

Having our own rep who checks in with us every week is awesome and it feels like we actually matter. And running payroll? super simple, no stress.

Cons

The whole setup process was a nightmare and really confusing for our team to figure out. I haven't seen any meaningful updates or improvements since we started using this which is disappointing for the price we're paying.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

RW

Robert W.

Enterprise, 11-50 employees

1.0
November 2023

a trusted name but frustratingly complex

Pros

You know, we chose ADP thinking it was a safe bet. It's been a bit of a surprise to run into so many issues

Cons

It felt way too complicated to use. Every time I contacted customer service, I got different answers depending on which rep I spoke with, really frustrating when you're trying to solve an issue. For what we paid, the support quality just wasn't there at all.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

3

A

Anonymous

Mid-Market, 11-50 employees

4.0
November 2023

Friendly software with the best support

Pros

This platform is just really easy to use, top to bottom.

Cons

The biggest frustration I have is how long it takes to resolve technical problems and the wait times can be pretty excessive. Another issue is that customer service representatives seem out of the loop when it comes to upcoming updates and new features which makes getting information really difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Enterprise, 11-50 employees

4.0
November 2023

Great new update for time tracking

Pros

new update for tracking my hours is so much better! Way easier to make changes if I need to.

Cons

as an employee, I dont really have access to many other features beyond just entering my time thATs much all I can do with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

MG

Marie G.

Mid-Market, 500+ employees

5.0
November 2023

it totally transformed our HR work

Pros

Thing totally transformed how we do HR and payroll. It automated all the boring paperwork which made us way more efficient. Best part? It actually helped our team communicate better. Setup was smooth 'cause we had awesome specialists guiding us. We use it for everything, benefits, recruiting, onboarding and it all just clicks.

Cons

I haven't run into any real issues with this system so far.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10