ADP Workforce Now Reviews

“simple and reliable for twenty years

Pros

Been using this daily for over 20 years and it honestly keeps up with the times. The layout is simple to get the hang of. Having a dedicated account manager is a game-changer for getting help. Adding other apps from their marketplace is very easy too.

Cons

It can be unforgiving when you make mistakes like entering wrong dates and it doesn't handle errors gracefully.

“cool tech but updates cause trouble

Pros

The tech stuff they've added over the years is cool! Doesn't matter if you're a small business or a huge one, there's something for you.

Cons

Updates occasionally mess up the report mapping I've set up with ADP for automatic payroll processing. Getting this sorted out while trying to run payroll can be a real trouble.

“incredibly customizable and helpful resources

Pros

I like that I can customize much everything to fit how I work. Adding new tools when we need them is simple. And the help resources are incredible between the support site and the user forum, I can always find an answer myself.

Cons

Customer service is only available during certain hours in your timezone which can be frustrating when you need help outside those times.

“easy workflows and great payroll tools

Pros

Using the different workflows is easy and if I'm ever stuck, support has my back. The QuickBooks connection works like a charm for our payroll data. Also the Wisely paycard is a lifesaver for employees without a bank account.

Cons

The reporting has tons of features compared to other payroll systems but customizing reports can be tricky and with so many options available, finding exactly what your looking for gets overwhelming.

“Great support, limited payroll features

Pros

Everything we needed was in one spot so it was easy to find my way around. Their customer support was top-notch, way better than others I've dealt with.

Cons

time and attendance module couldn't handle several of our payroll features so we ended up switching to a different vendor that could meet our requirements.

“saves me tons of time daily

Pros

The automation is insane and it does all the backend HR work for me. I've saved so much time on admin stuff and can finally focus on actual strategy.

Cons

The reporting felt confusing initially though it's gotten much better since they upgraded the system with that field grabber feature.

“easy tax setup but buggy features

Pros

setting up in a new state is no big deal with this system. The tax part is really easy to figure out, didn't take long to learn.

Cons

I've had problems getting employees back from leave of absence and it's been a real problem. The Open Enrollment Benefit Manager has also given me trouble and doesn't work as smoothly as it should.

“super handy for my pay needs

Pros

super handy for checking when I get paid, grabbing my paystubs and requesting time off. Makes my life easier

Cons

I rarely use it since I only need it occasionally so there's not much to complain about really!

“incredible reports but slow support

Pros

The reporting is absolutely incredible! I love digging into data and I haven't found a single thing I can't report on. I can always get the exact data I need, formatted just how I want it.

Cons

While the support team is always helpful and responsive, I find it frustrating when I have an urgent question and can only use the connect request feature. Sometimes I just need to call someone quickly for a fast answer which would be much more efficient than waiting for a response.

“easy for the whole team

Pros

interface is so easy for me and my whole team. And anytime I've had an issue, customer support has been fantastic and they've fixed every single problem. Switching from Paylocity was way easier than I thought it would be, everything just came together smoothly.

Cons

There really isn't anything negative I can think of, this has handled every issue we've thrown at it.

“saves tax time but annoying passwords

Pros

Being able to log in from pretty much anywhere to get what I need is a huge win. The best part? I don't have to deal with all those tax returns myself. With 7 locations in 2 states and a ton of local taxes, that alone saves me so much time.

Cons

The password update requirements are pretty annoying and you have to change it every 2-3 months and coming up with new ones that meet thier criteria while avoiding your last 4 passwords is a real problem.

“clear employee info, tricky reports

Pros

I can see all our employee info clearly and it makes managing everyone so much easier.

Cons

Getting the reports I need can be very tricky sometimes.

“massive upgrade for customers

Pros

so far this is a massive upgrade from our old system. We're able to give our customers a much better experience now.

Cons

The transition has been mostly positive though I sometimes worry about getting lost among their larger clients. Occasionally those concerns about being overlooked do come up but overall I'm still really glad we made this move.

“clean design but missing features

Pros

UI is clean and user-friendly. It just makes everything easier to find and use.

Cons

One thing that really bothers me is they removed the direct link to the Bridge feature. It used to be such a handy resource that was right there but now I have to hunt around the whole site just to locate it.

“simple and organized but pricey

Pros

Finding info is simple and it keeps everything really organized.

Cons

The cost can get high depending on which services your signed up for.

“My perfect system since 2008

Pros

I've been with ADP since 2008, starting with E-Time and now on Workforce NOW. I love having everything in one place. We started with just 120 people for time tracking and grew to over 800 even adding scheduling and benefits. The interface is so interactive and probably the easiest system I've ever used. And when I need help, both the phone support and the live chat are really responsive.

Cons

I can't think of anything negative to say about it!

“Broken data and terrible service

Pros

I can see all my staff across different company codes in one spot which saves me from having to jump between screens all the time.

Cons

Data flow between modules was completely broken. The "spin" team screwed up our employee tax reporting which caused inflated 2021 wages to be reported to the IRs. Our employees are still dealing with this mess. When we tried to get help fixing it, customer service was terrible.

“Does everything but weak mobile app

Pros

It pretty much does everything I need for HR, tracks time, keeps personnel files safe, lets me share company policies, assign tasks and more.

Cons

mobile app is very limited compared to the website and there's alot of stuff you just cant do on your phone that you can easily handle on the desktop version.

“easy self-service, annoying passwords

Pros

I can easily grab important HR and finance documents and I can update my retirement and PTO stuff myself without having to bother anyone.

Cons

Having to reset my password constantly.... Such a troubleee

“User friendly system with great reports

Pros

I find the interface really easy to use and handling admin tasks has been simple. The reporting is especially awesome and it's giving us exactly what we need to run things.

Cons

The carrier EDI feeds are missing which is frustrating. Integration with COBRA admin, FsA admin and HsA admin through certain third-party vendors isn't fully there yet. The interface with third-party vendors could definately use some work.