ADP Workforce Now Reviews

“Good for daily use”

Pros

The reporting and dashboard features are good and the interface is pretty easy to use. Customer service is quick to respond when we need help. Our HR and payroll admins handle their thing and even our field workers have no trouble using it. Training new folks on timecards and time-off requests is simple and the initial setup was smooth. It's perfect for our day-to-day. Integrating our sister companies was simple too and the whole setup was surprisingly easy.

Cons

Managing employee records gets frustrating when you constantly need verification codes for birthday and age verification and it really slows down the workflow when your just trying to update basic information.

“Best reports, slow support”

Pros

shoutout to the custom reports team, they are absolutely fantastic. I have zero complaints about them.

Cons

Customer support becomes nearly impossible to reach during year-end periods and the payroll team isn't particularly helpful unless you upgrade to a higher service tier.

“all in one place”

Pros

I really love that this covers all our HR needs in one place. It beats juggling multiple systems and has made our whole department way more streamlined and efficient.

Cons

sometimes I feel like I know the system better than the support team does and it seems like they could use more training on how everything actually works.

“Helpful for custom reports”

Pros

The support team is a huge help whenever I need custom reports. Once you get the hang of the features, they're pretty simple to use. Customer service is great and I can just give them a call and they make creating reports simple, plus everything integrates smoothly for our company.

Cons

The custom reporting gets tricky when you're trying to build more complex reports and could definitely be more user-friendly.

“Too many problems”

Pros

Honestly I'm struggling to find any positives right now because we're just dealing with so many issues.

Cons

staff here don't talk to each other much which leads to broken promises and they pushed us to go live even though I wasn't comfortable with what had been set up

“smooth with great help”

Pros

Daily operations run so smoothly with this system and it's really user-friendly. But the best part is the customer service. Whenever I have a problem, the support team is exceptional. Having such a caring and knowledgeable team makes my job so much easier.

Cons

sometimes there are glitches when your working too quickly and the system just cant keep up with the pace.

“all in one platform”

Pros

It's great having payroll, HRIs and recruitment all in one platform. And the customer support team has been fantastic to work with!

Cons

a few of the hiring features feel clunky to work with especially since there's no Docusign integration and the Employee Referral system has some problems.

“Easy with limited options”

Pros

Our sales rep has been awesome and so great to work with. The interface is friendly and didn't take long to learn which made getting started easy. The best part is how many features this thing has; there's a ton you can do with it.

Cons

The customization features are very limited which can be frustrating when you need specific configurations. Making large-scale changes becomes quite cumbersome and time-consuming. For Canadian customers, the marketplace options are really lacking and dont offer much variety.

“handy for admins only”

Pros

The admin interface is super user-friendly and easy to get around.

Cons

staff find the paystubs confusing and difficult to read which causes alot of confusion.

“Good but had glitches”

Pros

Recruitment and onboarding features are a lifesaver. Managing candidates and getting new hires up to speed is so much less stressful and way more efficient now.

Cons

Yeah I used to run into some technical glitches but they've definitely been happening less and less recently.

“simple data, hard reports”

Pros

I like that I can get all the employment data I need whenever I need it. The access to information is also very easy and covers all the workforce details I am looking for.

Cons

I find the reporting feature complicated and the reports themselves aren't simple to read at all.

“saves paperwork great support”

Pros

seriously, the amount of paperwork this has saved me. And anytime I'm confused, support actually gets back to me fast and helps.

Cons

Getting quick support when you really need it can be tough.

“Easy to figure out”

Pros

Didn't need any training to figure this out, it just makes sense. Support is great when I have questions. Shocked by how much it can do and feels like it has everything for the dealership.

Cons

I prefer reaching out to a real person instead of using service Connect, though I get why it's needed.

“Build my own reports”

Pros

Love that I can just build my own reports and send them over to my team.

Cons

sometimes the system goes down which can be really frustrating.

“i'm happy”

Pros

so easy to use for HR tasks. I can get the exact reports I'm looking for and I can actually see what's going way better than before.

Cons

Not much to complain about, I am happy with how everything works.

“Quick and useful”

Pros

set up was super quick and it's not confusing to find your way around. It's fast and the insights it gives you are actually useful for everyday stuff.

Cons

Its hard to learn with all the information it throws at you but I'm starting to appreciate it.

“Game changer modules”

Pros

Those extra modules are a game-changer for my small team. Saves us so much time and makes everything connect smoothly.

Cons

Don't always get access to all the new features at our current subscription tier, which can be frustrating when you see what's available at higher levels.

“Easy website but other major problems”

Pros

The website is really easy to use and just... interactive. No issues et all.

Cons

Customer service reps kept changing on me and I was constantly redirected to their 1-800 line for help. Had to call weekly because they'd deliver my payroll to the wrong people and packages would get dropped at random doors during night deliveries, leaving me to hunt them down the next day. They failed to pay payroll taxes on time and didn't even file some of them. Two years later, I'm still dealing with the tax mess they created.

“Great mobile app”

Pros

mobile app is clutch for approving time off or putting in my own vacation requests from my phone.

Cons

The time it takes to upload and receive tax information is painfully slow compared to other products I've used.

“My go to tool!”

Pros

Having my own go-to person has been a lifesaver. When I have an HR problem, I can just call her. She knows her stuff and just talking it through helps me figure it out. She's saved my butt more than once!

Cons

setting up processes feels pretty labor-intensive and not as interactive as I'd hoped. Getting onboarding configured was particularly challenging, though customer support provided excellent assistance throughout the process.