ADP Workforce Now Reviews

“Connected records”

Pros

Getting around the software feels very easy and it doesn't take much time to understand how everything works. Each section connects to all the information needed for that specific employee which makes it very convenient to manage records. The standard reports are simple to pull up and the custom reporting options are just as accessible.

Cons

An issue is that assigned salaried staff can't be removed from the time clock. Also a few employees who had permission to register hourly staff on the finger-scan system are not being terminated correctly which leaves them active in the system for months after their termination date.

“real-time access, frustrating updates”

Pros

The real-time access is helpful and logging in is easy.

Cons

Making changes to the schedule is frustrating and updates are difficult to apply in a way that other users can actually see them.

“love the dedicated support!”

Pros

Having a dedicated customer service contact has been a big plus. I can reach out to one person for pretty much anything and if something needs to be escalated, she points me to the right team. Most of the time though, she's able to handle it herself and it really helps that she already knows my company and understands what I need.

Cons

The reporting side can still be frustrating to work with. There are times when I can't pull exactly what I need from the system so I end up running two separate reports, moving everything into Excel and doing the extra manipulation on my own to get the final result.

“reliable payroll and instant preview”

Pros

Payroll is consistently dependable and direct deposits always go through on time. The instant preview is a feature I really appreciate because it lets me double check everything and make sure the payroll is correct before I finalize it.

Cons

One frustrating part is the updated date field in the time and attendance system. It can be really difficult to get it to accept changes when I need to update someone's status, like switching them from full-time to salary. On top of that, certain fields can sometimes be hard to track down.

“Easy to use”

Pros

Everything feels very easy to use and the interface is accessible. We can handle our full HR setup in one place, including payroll, time tracking, employee onboarding and overall employee management.

Cons

The biggest downside was the cost. Implementation, conversion and hardware expenses were all a bit on the high side.

“dependable HR support”

Pros

It covers everything we need and has been really helpful for both HR and payroll. It also helps reduce overhead costs and the vendor support has been consistently good.

Cons

We still have to manually update the time change twice a year and it would be much more convenient if that part were automated.

“time-off tracking that helps”

Pros

One thing that's been really useful is how it tracks time off and keeps the balances visible at all times.

Cons

The biggest frustration is that it can't apply a pay raise automatically so we have to manually figure out which hours should be paid at each rate.

“constantly improving”

Pros

Everything feels very accessible to use and the platform keeps getting updated and improved over time.

Cons

There have been times when it wasn't immediately clear how to do something and the help feature could definitely be more detailed.

“helpful time tracking visibility”

Pros

Keeping up with daily time records is very easy with this system. My employees can clock in and out without any hassle and they're also able to view their hours online which helps them catch anything that needs to be fixed and let the administrative team know right away.

Cons

At times, it can take a while for corrections to be updated and reflected in the system.

“User friendly tools”

Pros

Getting around the software feels very easy and whenever help is needed, the support representatives are consistently friendly and helpful.

Cons

Putting together custom reports can be a bit challenging at times but customer support is always available and willing to guide me through it step by step.

“supportive platform”

Pros

Using this software has been a really positive experience because it's very user friendly. Our employees can quickly find the information they need and it also provides support whenever they need help.

Cons

Honestly, I can't point to anything I dislike about the software.

“Simple to navigate”

Pros

The software is easy to understand and very user friendly.

Cons

If an error comes up and support is unavailable, I can't run a preview report. Customer support should also be available during more accessible hours after 5:30, with someone reachable on weekends for urgent issues.

“works well”

Pros

The functionality works well overall especially when it comes to time and attendance and keeping payroll processing running without issues.

Cons

There are still a few limitations with the way access permission groups are set up.

“helpful support”

Pros

Really helpful overall and the system is very simple to use. Customer service is also good when help is needed.

Cons

There can be a lot of back and forth with maintenance when changes need to be made.

“quick access”

Pros

Having so much information available in one place is really useful and it's simple to get to when needed. The forms tab is especially helpful because it saves a lot of time compared with having to reach out to HR for every little thing.

Cons

Time entry feature is the part I don't enjoy using. There are times when I submit my hours and it's unclear whether the system actually accepted them. Even after clicking OK, it can look like everything went through but then later I check and see that the entry was never recorded.

“easy to use system”

Pros

Right away the software feels like a very user friendly visual platform. It doesn't take long for employees to learn and it makes it simple to track time, get paid and keep all tax related documents in one place. The system is easy to use and its ability to handle deductions across multiple state lines without hassle is a big plus. Based on that, I'd absolutely recommend it.

Cons

There really aren't many downsides. The only issue has been occasional login problems tied to the server but since the upgrade, it has been running much more reliably.

“clear payroll insights”

Pros

The software keeps everything organized in a easy way so employees can quickly find the documents they usually need, like pay stubs, clock-in and clock-out hours, deductions and other payroll details. The information is presented clearly and the charts and pie graphs make it much easier to understand payroll at a glance. Another big advantage is that it flags possible errors in the system which is especially important when you're managing hundreds of employees in different states.

Cons

One recurring frustration is that some employees occasionally run into login problems. I can't say for certain whether that comes from the software itself or from the way it connects with our servers but either way it creates headaches especially for our hourly employees.

“simple layout”

Pros

Keeping track of employee profiles is easy with the software. The layout is simple to follow and even on a first use, the next step in payroll processing feels clear without much guesswork. On top of that, the provider's Client Services team delivers excellent support and really goes the extra mile with every interaction.

Cons

I really don't have any major complaints about the software itself. The only downside is the wait time when reaching out to customer service by phone.

“Solid value”

Pros

Getting employees onto this software was very easy because the interface is accessible and simple for end users to navigate. The recent updates have made it even more user friendly which has only improved the overall experience. On top of that, the pricing was reasonable and when combined with the software's other integrated tools, it actually ended up costing less than our previous provider.

Cons

There have been a handful of outages during upgrades but they've been minor and haven't affected our business. Customer support is acceptable though it's nothing particularly standout.

“confusing navigation and constant issues”

Pros

After you finally locate what you need, the software does contain a lot of information and makes employee details available in multiple places. Honestly the one feature I truly appreciate is being able to reset my own password instead of having to wait for an administrator to handle it.

Cons

Using this software has been frustrating for a lot of reasons. First, there are far too many widgets and too many different paths to reach the same information which makes the whole system feel confusing instead of efficient. In my opinion, having just a couple of clear options would make much more sense. Instead, it feels like new ways to access the same data keep appearing rather than the platform being organized. We have been on the platform for nearly a year and I still cannot find certain information without struggling. On top of that even as an administrator with access to information for a team of more than 300 employees, I still have to click through multiple windows and filters just to get to what I need. Our company expected the software to simplify access to employee information but it has done the opposite. There are also ongoing system glitches we have never been able to fully explain. For example, we repeatedly enter schedules for certain employees, save them and even try through different administrators yet those schedules still refuse to save. Another major issue is that the system only works as well as the data being entered into it. If someone inputs team information incorrectly, those errors end up surfacing later and I randomly discover employees who were entered wrong and then have to involve IT to fix it.