ADP Workforce Now Reviews

“Great for payroll

Pros

The phone app is fantastic for employees to clock in and have control over their own information.

Cons

The GPS tagging is not always accurate, and it takes a while for it to reposition itself.

“One of the best Payroll/Benefits interfaces for employees

Pros

The interface is simple and user friendly, making it easy to manage benefits and handle other compensation related inquiries. I can easily find anything I'm searching for.

Cons

The interface is showing its age a bit, but it's still highly functional. I'm a bit hesitant about changing too much since I fear it might cause issues with functionality.

“ADP Payroll

Pros

It's incredibly accessible and easy to use, especially when I want to review my biweekly payroll.

Cons

I have absolutely no complaints; it's a fantastic product.

“So easy

Pros

I really appreciate how intuitive the app is. I have no trouble viewing my pay statements, and it even provides information on any increase or decrease in each paycheck.

Cons

I genuinely have nothing negative to say about ADP Workforce Now.

“Very good application for managing Employees Payroll

Pros

The application is quite user friendly and provides comprehensive payroll management.

Cons

It requires a bit of exploration initially, but once you get the hang of it, everything is easy to find.

“ADP for all of your payroll needs

Pros

ADP was a breeze to use and very user friendly. I didn't require much training and was able to navigate the site effortlessly.

Cons

Some of the reports were challenging to use or didn't yield the expected results based on their titles.

“Great system for Employees

Pros

It is easy to use, and no prior knowledge is required. It is functional and efficient.

Cons

Having a unique login for employees can be a bit inconvenient. I can never remember my login details since it wasn't set up with a simple username and password combination.

“efficent

Pros

Using it is not a problem in any manner and saves me time. It excels at tracking my hours and is effortless to navigate every day.

Cons

Currently, I can't think of anything worth mentioning.

“Great

Pros

Overall, it's simplicity at its finest! I'm satisfied with the platform's overall view and layout.

Cons

From an administrative standpoint, there's so much you can do, but as a user, it was fantastic.

“Best payroll software for businesses

Pros

The platform's ease of setup and the wide range of features it offers to businesses of all sizes is impressive. The customer service is topnotch, and staff pay slips are always delivered on time.

Cons

Due to the wide range of features on the platform, it can sometimes be overwhelming to navigate.

“Poorly deployed and difficult to use and impossible to access customer service

Pros

When it functions properly, it's decent, but the uncertainty of when it might not work causes me stress.

Cons

Despite giving ADP a month's notice before starting payroll, they failed to send emails inviting staff to sign up for attendance tracking until a few days after they were supposed to start using it. The deployment was terrible, and the customer service was lacking. All customer representatives for service are located overseas and can be somewhat challenging to understand due to English not being their first language.

“Works well but looks old

Pros

It's easy to connect to this to different databases and pull employee attendance info without any issue. Making updates is simple and doesn't take long at all.

Cons

Interface feels outdated and could really use a visual refresh and it looks like it hasn't been updated in years.

“Handles time well, steep learning curve

Pros

I'm really impressed with how well this handles time and attendance for a company our size. It connected with our other systems surprisingly smoothly and we didn't need to be tech experts to get it working.

Cons

Things feel scattered and hard to pick up quickly making it tough to adapt when your trying to learn the ropes.

“Flexible but dated payroll setup

Pros

It is fantastic and we can really tweak it to fit our needs. Employees find it easy to use and I like that supervisors and managers have different access levels based on their role.

Cons

Payroll setup feels dated to me. Could've been our specific timeclock but tracking hours across different states was a real headache for our multi-state employees.

“easy login but broken features

Pros

Logging in is very easy and it honestly feels like this one tool does almost everything I need across the board.

Cons

Employee interface could use some work and I've noticed the calendar doesn't sync properly with Google when it comes to PTO requests.

“simple payroll but weak support

Pros

I find it very easy to get around and handle all my payroll stuff. Everyone at my company uses it to check their paychecks, salary info, taxes, performance reviews and HR news. Setting it up for us was a total cinch. We get email alerts automatically whenever there's an update or something changes.

Cons

Customer service definitely needs improvement and it's just not meeting expectations right now.

“powerful but needs more training

Pros

I'm impressed with how much this platform can do. It feels like there's a feature for literally everything we need in our daily workflow.

Cons

Its quite difficult to use with some of the more complex features. Would really benefit from having more hands-on training sessions available.

“simple but reports are hard

Pros

It is really simple for dealing with HR and payroll tasks. And the customer service is great and they get back to me fast and fix my problems without any drama.

Cons

I can't seem to pull up any of my payroll reports from last year. It would be really helpful if they could make accessing these kinds of reports more simple and user-friendly.

“Tragic Software & Ineffective Customer Support

Pros

I can't find any positives to mention here. Everything we were told about ADP Workforce's capabilities turned out to be completely untrue.

Cons

We were informed that our staff would be able to track both time and cost centers through the ADP Workforce App. However, while employees were able to track their time, the cost center feature was missing. As a result, I had to manually enter timesheet information and cost centers for each employee every day. ADP implemented an update, but I couldn't access any newly added cost centers. They haven't resolved this issue in the 10 weeks since it started, which means I still have to manually enter timesheet information and substitute cost centers, then update our journal entry with the correct cost centers. Another update was performed, and now I can't see new cost centers in the timesheets, nor can I export them to Excel, print them as PDFs, or even copy them as plain text from the website. Since the upgrade, some of our employees haven't received payment, even though they were on the payroll register and our account was debited for the amount. We've also had cases where employees only received half of their pay, even though their pay statement showed otherwise and our account was debited for a different amount. Despite entering all the information correctly on our end, I was instructed to doublecheck everything. Most recently, our payroll date was changed from Friday, October 13th, to Monday, October 16th, without our company's consent or consultation. This resulted in several of our staff members incurring NSF charges.

“Not bad for the price

Pros

I started my business with this software, and the ease of use has been the highlight so far.

Cons

I honestly couldn't find anything I disliked about the app at all.