ADP Workforce Now Reviews

“fast support and simple clock-ins

Pros

Right from the start the app felt simple and very simple to use. Setup is barely an issue since you can basically log in and start right away. Clocking in and out only takes one click which makes it especially useful for employees who are out on the road. Customer support has also been excellent and very quick whenever needed.

Cons

somtimes the app can be a bit slow. I ran into some situations where it didn't load immediately and because of that I ended up missing a clock-in.

“Buggy scheduling and upload flow

Pros

Uploading documents wasn't always very clear and the process could definitely be more simple and organized. Even with that we were still able to get it done and manage our work.

Cons

Scheduling felt overly complicated, not very user-friendly and it regularly ran into bugs or other issues. It just wasn't very convenient for the way we needed to use it.

“reliable scheduling and time-off tracking

Pros

Managing employee schedules was simple with this and I was able to enter vacation, sick time and personal days off all in one place. It handled what I needed it to do.

Cons

There were times when it felt a bit slow and the schedule editing screen wasn't very visually appealing. Still, despite that, it accomplished the task overall.

“Secure access to payroll

Pros

Payroll has been dependable and having online access to pay stubs is really convenient. It also feels secure for both the company and employees which is important for handling payroll information.

Cons

The interface isn't very simple and connecting employee logins to the company's single sign-on system has been challenging. A lot of employees also mention that getting into their accounts feels like more of a hassle than it should be.

“clean interface and handy tools

Pros

ADP Workforce Now feels polished and modern. Clocking in and out was very simple and it was convenient to check available PTO, access HR resources and view paystubs all in one place.

Cons

I can't think of anything I disliked about ADP Workforce Now. I actually wish our team were still using it.

“Clear navigation

Pros

The dashboard is very user-friendly and makes it simple to find what you need fast without having to deal with a confusing or overly complex portal.

Cons

The portal can lag and log you out even while you are still actively using it. Switching browsers usually does not make much of a difference.

“payroll runs simple with self-service

Pros

Payroll runs are simple, the reporting options are flexible and it's simple to pull up and update employee information. The system cuts down on manual tasks and improves accuracy which saves time and helps avoid mistakes. I also really appreciate the employee self-service tools since they let people handle their own information without always needing HR involved. Overall, it's a dependable, user-friendly platform that supports both efficiency and compliance and it gives me more time to focus on strategic work instead of getting stuck in administrative tasks.

Cons

It can feel buggy and not very simple especially when moving between different modules. Some tasks take more clicks than they should and the layout is not always as user-friendly as it could be. Reporting is flexible but building reports can be complicated if you do not already have experience with it. On top of that, system updates or changes are not always communicated clearly which can lead to confusion. Customer support has also been inconsistent depending on the issue. Overall, it's a powerful system but there is definitely room to improve usability and make the experience more organized.

“simple for time off tracking

Pros

Using this product has been pretty simple. It's functional and simple to navigate. I mainly rely on it to track my time off and report absences and it handles those tasks well.

Cons

I wish it allowed adding days off retroactively. Once payroll has been processed, I'm no longer able to make changes. Since we're all salaried, it would be much more convenient to have the flexibility to update those entries throughout the year.

“smooth setup with regular follow-ups

Pros

Getting started felt very smooth because the setup was simple and the platform was simple to use during onboarding. Kyle, my agent, also followed up with me regularly which I really appreciated.

Cons

Biggest downside is the pricing after the initial period. Since I'm running a one-person company, the cost per person ends up being higher than it would be for businesses with several employees though I do understand why that's the case.

“Dashboard brings information together

Pros

One thing I really enjoy about ADP Workforce Now is the dashboard since it brings all the important information together in one place and makes it convenient to review.

Cons

The part that doesn't appeal to me as much is the UI/UX design and overall layout especially when I compare it with other similar tools I've used.

“compliance and central system reduce errors

Pros

Having ADP handle compliance and tax filing takes a huge weight off our shoulders. As a mid-sized company, we simply don't have the bandwidth to keep up with changing state laws and tax codes ourselves so it's a big relief knowing that liability is being managed for us. It's also been really valuable to have one central system where payroll, benefits and time tracking actually connect with each other. That alone has reduced our manual data entry by at least half. On top of that, the mobile app has been a real plus for our team.. employees actually use it to check paystubs and submit PTO requests instead of constantly reaching out to HR.

Cons

Once implementation is over, support becomes a lot less reliable than I expected. Getting a clear answer from an actual person often turns into a frustrating trail of tickets and shared inboxes. The platform also isn't very simple so even basic tasks can mean clicking through multiple menus before getting where you need to go. The custom report builder especially feels outdated, like it hasn't had a meaningful refresh in years. Considering the premium price, I expected a more modern interface and a dedicated account manager who understood our company and our history.

“Payroll processing is fast

Pros

Payroll processing is fast and accurate and the reporting tools do a lot of heavy lifting when it comes to monitoring employee data, benefits and time off. The dashboard is laid out in a clean, structured way so finding what you need doesn't feel confusing or overwhelming. Overall, it saves a lot of time, cuts down on mistakes and helps keep everything compliant and running the way it should.

Cons

A downside with ADP Workforce Now is that some parts of the platform can be a little complex and not quite as simple as expected especially when working through detailed reports or advanced settings. New users may need some time to get comfortable and a few simple tasks can take more steps than they probably should. On top of that, occasional system updates can shift the layout around slightly which takes some readjustment. It's still a very capable platform but simplifying a few workflows would make it even better.

“Buggy reporting for team data

Pros

The latest version has a much more simplified interface and getting around it feels far more simple than it did before. The overall layout makes it noticeably quicker to locate important payroll and HR documents without having to dig through overwhelming menus.

Cons

Reporting still falls short especially for managers who need fast, actionable insights. Filtering for specific team data can feel buggy and the built-in templates don't always include the unique metrics we need for tracking performance and attendance without adding extra steps.

“recruitment and benefits well covered

Pros

Recruitment is well covered thanks to the built-in applicant tracking system and the benefits side is a big plus since they serve as a large broker for health, dental and 401(k) plans. Onboarding also fits nicely into the process, with digital paperwork and background checks already built into the workflow.

Cons

The downside is that the design still feels pretty buggy. Even though ADP has been making updates, a lot of the ecosystem especially Workforce Now, still looks and behaves like something from the early 2000s. Simple actions can be hidden under too many menus and clicks. There's also a real learning curve because despite how capable the system is, it's not very simple. New admins usually need several hours of training just to run a basic payroll cycle correctly without making mistakes.

“User-friendly with good connections

Pros

Navigating feels very user-friendly and one thing I really appreciate is that it connects well with other platforms.

Cons

Only concern I ran into was when uploading multiple documents because of the file size limits but it wasn't a major issue overall.

“quick paystub and benefit access on phone

Pros

Using ADP for workforce payroll has been really helpful because I can quickly check my pay stubs, hours and benefit time all in one place. Since I'm constantly on the go, getting it set up on my phone was simple and convenient. The app is free and it stays updated reliably.

Cons

The only issue I ran into with ADP was while figuring out how to navigate between my different jobs within the system.

“tax preferences options are simple

Pros

whether I'm submitting time off or updating my tax preferences getting around the platform feels very simple. It's user-friendly and doesn't take much effort to use.

Cons

Something that bothers me is the required password changes on a set schedule. A lot of tech companies have moved away from that because it doesn't really seem useful anymore.

“Complex with learning curve for small business

Pros

The system is quite powerful and has the functionality needed for larger companies. It makes more sense for bigger organizations than for a one-person operation.

Cons

It's fairly complex and comes with a steep learning curve. That said once you get past that learning curve, it does become easier to work with.

“simple management and good value

Pros

It's simple to manage day to day. It also feels like a good value for the cost. Our employees are happy using it especially for tracking their time logs.

Cons

There are times when the app doesn't perform as well as it should so the experience isn't always smooth. It would be better if they improved the app and made it run more efficiently.

“felt simple with wide product range

Pros

There was a wide range of products available to choose from. My company relied on it for quite a while.

Cons

Compared with some other products I've used, it's a bit less adaptable but it's still an overall high-quality product.

“convenient with no problems in four years!!

Pros

I used it for four years and never ran into any problems. It's a simple and reliable way to clock in.

Cons

The reporting part can be frustrating. Sometimes it's hard to access the weekly report and it feels more difficult to use than in other systems.

“Pay statements at your fingertips

Pros

ADP Workforce Now has a well-designed setup and getting around the system is simple. It makes searching for my pay statements quick and simple which is the part I appreciate most.

Cons

A few features in ADP Workforce Now feel a bit inconvenient to use and that's the part I like least about it.

“Outstanding time tracking value

Pros

Considering the price this app delivers a lot. The communication setup is very simple and the time tracking works exceptionally well. Honestly I haven't come across a better app.

Cons

There really isn't much to complain about. It's a solid app with a strong foundation and I'd definitely recommend it to anyone who asks.

“onboarding works, workflows don't

Pros

The onboarding process was a positive part of using it. The steps felt simple and were fairly simple to navigate for the most part.

Cons

The workflow tools and the I-9 processing were the areas that gave me trouble. Those tasks were not always simple to complete and I did not consistently have an easy time getting them done.

“pay and tax details at a glance

Pros

As an employee rather than an admin I've had a very positive experience with it. The system is simple to navigate and it's simple to pull up tax statements, check pay rates and enter time and attendance without any hassle.

Cons

Once in a while the dropdown menu in the timesheet section doesn't behave the way it should when selecting codes. Even with that occasional issue, my overall experience has still been very positive.

“Reliable support and timely reports

Pros

The customer service has been excellent and the system is user-friendly with reports that come through on time. Whenever I've had an issue and reached out, it has always been resolved.

Cons

There are times when the wait to reach customer service is longer than I'd like but the callback option is helpful since it means I don't have to stay on hold.

“all-in-one hr convenience

Pros

Having payroll, HR, benefits and time tracking all together in one system works really well. The mobile app is also convenient for checking pay stubs and clocking in or out.

Cons

Getting everything set up at the beginning can be challenging and take a lot of time especially for organizations that are new to the system.

“Helpful payroll access

Pros

Using this website has been really convenient as an employee. It's simple to navigate and I can quickly check my pay stubs, tax forms and any other company information I need without any hassle.

Cons

The website tends to perform better than the app most of the time although I can still access all the information I need either way.

“Single web login

Pros

ADP Workforce Now has been a reliable and simple way to manage and review payroll for both the company and employees and being able to access it through a web login makes it very convenient.

Cons

It would be even better if the login could be integrated with secure single sign-on so users could open it directly from the company intranet without needing a separate login.

“Easy time tracking and support

Pros

No matter your experience level it is simple. It works well for time tracking and handling other reports when needed and customer support is also easy to contact whenever questions come up.

Cons

I haven't run into any downsides. It's so simple to use that I can't really think of a reason not to recommend it to others.

“Hnady year-end reporting

Pros

It helps keep our whole process efficient. It also turns out all of our year-end reports quickly and on schedule which takes a lot of pressure off our team.

Cons

Most frustrating part is getting connected with a real person when something goes wrong. Support can be hard to reach and the response time is often slower than expected.

“Consistent data once you learn it

Pros

Once you know where everything lives all the information you need is there. I also appreciate that the system doesn't change often so there's a nice sense of consistency.

Cons

The interface still has plenty of room for improvement. The layout feels cluttered and not very simple which makes it harder than it should be to locate things. A more thoughtful organization of the different types of data would really improve the experience for me.

“Flexible onboarding support

Pros

Getting new employees onboarded was much more manageable with this flexible system. It really helped me through the onboarding process and handled most of what I needed.

Cons

Customer service side could definitely be better. Long hold times and a somewhat indifferent attitude made the experience pretty frustrating.

“Responsive support every time

Pros

Whenever I've needed help the customer support team has been very attentive and makes sure I'm not left with unanswered questions about the service. It's also simple to access and their response time is impressively fast.

Cons

The only downside is that they call quite often. I know they're just trying to be helpful but the frequency could definitely be reduced. If I have a question, I'd rather reach out myself.

“all-in-one HR powerhouse

Pros

Having HR and payroll in one place has been a big plus. It combines payroll, time tracking, benefits and employee information in a single centralized system which makes managing everything much more efficient.

Cons

User interface can feel outdated and not very simple. Things like running reports or moving between features often take extra time to figure out and customer support is sometimes slow or inconsistent which makes the experience more frustrating.

“Convenient payroll access

Pros

Getting paid a day early is a really nice perk and having my income details, benefits, tax documents, tax filing access and everything else in one place makes the platform very convenient to use.

Cons

It's missing is a built-in template that can support the specific layout and format my company uses for paychecks and PTO.

“My positive review

Pros

Having everything in one place really makes ADP Workforce Now convenient to use. The setup is very user-friendly and the system is simple overall. Customer service has been awesome whenever questions come up and issues get resolved right away. Reporting is also readily accessible which makes finding the information I need much simpler.

Cons

There may be a bit of a learning curve. That said it doesn't take long to learn and once you get familiar with the system, it becomes comfortable to use.

“Fair pricing

Pros

Once you get familiar with the layout, the platform is pretty simple to navigate. Pulling reports inside the system is simple and it's not hard to locate the reports you need. The pricing is also competitive.

Cons

One downside is the lack of a dedicated support contact you can call directly. There also isn't a specific email assigned to handle your issues so everything goes into a general mailbox which can be frustrating at times. Compared with Paychex, the customer service feels weaker.

“w2 uploads save time

Pros

Something that really helps with ADP Workforce Now is how well it connects with software like QuickBooks so employees can upload their W-2s directly. That saves a lot of time and also cuts down on mistakes.

Cons

Most of the time, you have to depend on another party to handle the password reset. After using ADP for years, being locked out is still one of the biggest headaches. It can also be confusing when you've used it with a different company before because it sometimes keeps that other company linked to your account.

“website is user-friendly and self-explanatory

Pros

Right from the start the website feels very user-friendly. Almost everything can be done on your own with just a few clicks and the whole system is very self-explanatory.

Cons

I can't think of a single negative thing to mention. Everything works amazingly well and the customer service is quick and always on point.

“solid value with attentive support

Pros

ADP Workforce Now has been a really solid value for the money. The customer support is helpful, the system is user-friendly and the reporting tools are useful. Communication is clear and the year-end W-2 process makes it much easier to stay organized when tax time comes around.

Cons

One thing that gets frustrating is having to create a separate profile every time you start with a new company that uses ADP. That part would be manageable but it doesn't connect any of your historical information from previous jobs that also used ADP. Because of that, keeping track of different logins and passwords can be a hassle.

“simple for paychecks and tax docs

Pros

This software is pretty simple when it comes to checking payroll, looking back at pay history and accessing tax documents. It's also useful that I can apply for company openings through the site and refer people within the internal network.

Cons

At times the ADP website can be a little difficult to navigate and after my company moved to Rippling, it became clear that Rippling felt easier to use.

“Personalized service with smooth modules

Pros

One thing that really stands out is the personalized customer service. The product itself is very solid and covers what you need and most of the modules flow together smoothly.

Cons

It still could use some updates especially when it comes to navigation. A few modules feel dated and would benefit from a more modern look and feel.

“pay stubs and forms simple to access

Pros

Getting to pay stubs and tax forms is simple and the reporting tools are solid for both HR and payroll needs. The compliance features are useful and it does a good job handling benefits administration and employee records in one place.

Cons

The interface feels a bit dated and some features are buried behind too many clicks. Reports can be a little confusing when you're first learning them and setting up new features isn't always very simple.

“Customer service is hit or miss and navigation outdated

Pros

ADP benefits from strong brand recognition and a long-standing presence in the market which gives it a level of credibility. It also brings together a broad set of HR and payroll features within a single system.

Cons

Support has been hit or miss and response times are often slower than they should be. On top of that, the platform is not very simple and the outdated navigation makes even basic tasks harder to complete without extra training.

“all hr and payroll in one system

Pros

Everything from payroll and HR to benefits, time tracking, timesheets, reporting and communication is brought together in one system with ADP Workforce Now. It offers solid value and dependable support and it's a reliable option for mid-sized to larger businesses.

Cons

There are frequent updates and the platform can be difficult to navigate at times because of its steep learning curve. It's a better fit for organizations that can put time into training and have dedicated HR staff available to manage it properly.

“integrated tools very convenient

Pros

Having HR and payroll tools together in ADP Workforce Now is really helpful. When the system is working the way it should, it's very convenient to manage payroll, benefits and employee information all in one integrated platform.

Cons

Getting customer support quickly when something comes up can be difficult. That delay is frustrating not just for HR but for employees as well.

“simple for small retail operation

Pros

Running a small retail business with just a handful of employees was much more manageable with this software. It was simple to use and worked especially well for a smaller operation.

Cons

I didn't run into any real downsides with this software. That said it feels better suited to small businesses and not something I'd choose for a large company.

“Value moderate but no complaints

Pros

Tracking time and approving hours is simple and reporting missing pay or setting things up, including adding personal details, takes very little time.

Cons

The value for money feels moderate although the features are fair for the price. Other than that, I really don't have any complaints since it's a very good app.

“simple for pay hours and vacation

Pros

I could quickly check my pay, see the hours I worked, track my time and keep up with my vacation balance. The timesheets were also very clear and easy to read.

Cons

I never really had any issues with ADP. Nothing stood out to me as a problem so I really don't have any complaints.