Total 2700 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

32%

3

Stars

7%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

R

Rubi

Law Practice, 1-10 employees

Less than 6 Months

4.0
April 2024

“Simply Payroll”

Pros

Payroll services are user-friendly and intuitive.

Cons

It's user-friendly, with easy navigation between menu options.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

CS

Carlos s.

Mid-Market, 500+ employees

2.0
April 2024

“Hard to get reports”

Pros

Huge plus that employees can access their own info.

Cons

Finding it challenging to use and getting the exact reports I need takes way more effort than it should.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

5

Functionality

3

S

Sujata

Financial Services, 500+ employees

More than a year

5.0
April 2024

“The Best Payroll platform”

Pros

The ease of use and user-friendly UI make it easy to track pay over multiple months.

Cons

Tracking time, vacation, and tax slips is very straightforward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Abegail

Consumer Services, 500+ employees

Less than a year

5.0
April 2024

“Adp is one of the best!”

Pros

I've used this in different companies, and it's great to have an overview database and salary breakdown.

Cons

Occasionally, there was a delay in uploading tax papers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Mid-Market, 11-50 employees

5.0
April 2024

“central hub for team”

Pros

Appreciate having a central hub for my team. The design is interactive and having communication and employee data all in one spot is a game-changer. So convenient.

Cons

setting up reviews felt overwhelming initially and took longer than expected but once I got the hang of it through practice, the process became much more manageable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jasmine

Consumer Services, 1-10 employees

More than a year

5.0
April 2024

“Dont Run , Skip”

Pros

What I enjoyed most about using ADP is being able to preview my paystub before payday to see the net pay after taxes.

Cons

Waiting until the week of payday to view pay stubs for that period is frustrating; previewing a few days earlier would be more convenient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Mid-Market, 11-50 employees

5.0
April 2024

“access to detailed statements, limited menu”

Pros

The pay and tax statements are super detailed and well-organized. Makes reviewing them so easy.

Cons

The homepage menu is limited and doesn't offer much depth in terms of options.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J

Jeffrey

Accounting, 51-100 employees

More than a year

4.0
April 2024

“Full circle - off at prior company, new company on ADP”

Pros

It's dependable and always available. Business-level support is timely, except for general support services, which are lacking.

Cons

It's overly complex and not purely SaaS, resembling a mainframe system.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

10

CB

Crystal B.

Mid-Market, 500+ employees

5.0
April 2024

“simple to check info”

Pros

I can just log in anytime to check my info. Simple as that.

Cons

There's honestly nothing I really dislike about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

5.0
April 2024

“simple and easy to use”

Pros

Getting around the site is really simple and easy. No complaints.

Cons

Not much to complain about from what I've experienced so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tiffany

Automotive, 51-100 employees

More than a year

5.0
April 2024

“quick & easy in a virtual world”

Pros

The ease of retrieving pay stubs and tax statements in a remote, paperless, direct deposit environment is remarkable.

Cons

There's not much I dislike about ADP.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

nitchell

Research, 51-100 employees

More than a year

5.0
April 2024

“ADP GAME CHANGER”

Pros

ADP offers numerous benefits; it keeps you organized and informed.

Cons

Being internet-dependent can be a drawback, but that's common for most apps nowadays.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

samuel

Hospitality, 51-100 employees

Less than a year

5.0
April 2024

“pros and cons”

Pros

What stands out about ADP Workforce Now is its comprehensive HR tools suite. It streamlines tasks like payroll and benefits administration into one easy-to-use platform.

Cons

It's not the most intuitive at first, but you'll get used to it with practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicky

Textiles, 1-10 employees

More than a year

5.0
April 2024

“ADP is helpful if you use it correctly”

Pros

I appreciated accessing my attendance records and requesting time off, tracking hours, and payroll.

Cons

I disliked that access to W-2s ceased after leaving the company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Johnathan

Graphic Design, 1-10 employees

Less than 6 Months

5.0
April 2024

“Best Payroll System of 2024?”

Pros

The accessibility and user-friendly interface make it easy to load employees onto the software.

Cons

The most challenging part is dealing with system glitches or incorrect employee hour inputs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

R

Resha

Accounting, 1-10 employees

Less than 6 Months

4.0
April 2024

“Use it everyday”

Pros

It's part of my job, and it's easy to generate reports or export data to Excel, making it quite efficient.

Cons

Honestly, this program is quite straightforward and easy to use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

MJ

Michael J.

small-Business, 11-50 employees

4.0
April 2024

“Great reports but pricey tool”

Pros

seriously impressed with the reporting and how it handles all the compliance stuff. Takes a weight off my shoulders.

Cons

Pricing structure feels a bit steep and getting help from their consulting team sometimes involves lengthy wait times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
April 2024

“convenient for my info”

Pros

I find it really convenient for handling all my employment info and tax documents.

Cons

Performance goals section could use some work and it's not specific enough for setting personal or company objectives.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jacqueline

Law Practice, 1-10 employees

More than a year

5.0
April 2024

“ADP is the Payroll Solution”

Pros

ADP handles Records of Employments and submits them directly to the ministry, manages source deduction payments, and prepares T4s promptly.

Cons

I have no complaints; I appreciate ADP Workforce Now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
April 2024

“A User Friendly System”

Pros

ADP serves various purposes in our company, from payroll to time management, and job postings. Its versatility across different areas is impressive and caters to diverse company needs. Moreover, it's intuitive. Most employees grasp its functionality within minutes!

Cons

After using ADP Workforce Now for years, once I grasped the processes, I found no dislikes or flaws in my work routine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8