ADP Workforce Now Reviews

“Wow it's awesome”

Pros

It's good, easy to use, and simply awesome.

Cons

Sometimes it's slow, gets stuck, or stops functioning.

“confusing and hard to use”

Pros

Having our own dedicated HR rep who walked us through the tough spots was super valuable.

Cons

UI is really confusing and hard to use plus it doesn't play well with other software we use. The ATs functionality is terrible and the background check feature is equally frustrating to work with.

“Excellent for your Payroll needs”

Pros

It's effortless to use, navigate, and find support. Reliable and professional.

Cons

Currently, I can't think of anything negative; it's been excellent so far.

“ADP Survey”

Pros

The ease of access is excellent; I can retrieve paystubs whenever needed.

Cons

When requesting PTO, you must deduct your lunch; forgetting this affects your weekly time accuracy.

“Love it! Never changing”

Pros

It's convenient for employees to access their payroll and review calculations, including accessing all W2 forms.

Cons

There's nothing to dislike; it's simple and easy to handle.

“Great for payroll”

Pros

As an employee, I found it convenient to have everything centralized and easily manageable by me.

Cons

I didn't encounter anything I disliked; it was straightforward and had all the necessary features for me as an employee.

“Great company”

Pros

I have a great overall impression of the company; I've used it extensively in the past.

Cons

I faced no issues whatsoever with ADP Workforce.

“ADTP- works fine”

Pros

It's fast and straightforward for completing various tasks.

Cons

None come to mind. Occasionally, it's not synchronized with other apps.

“unhelpful support :(”

Pros

The interface is pretty simple once you get the hang of it but the overall user experience could definitely be better.

Cons

The support team seems just as confused about our configuration as we are. Training sessions drag on forever and put me to sleep and they really need short video tutorials that actually show you what to do instead of these lengthy, mind-numbing presentations. Getting help from staff feels impossible since they're not very responsive or useful.

“powerful but terrible service”

Pros

It is really powerful and lets me customize a ton of stuff for our HR needs.

Cons

Customer service is absolutely terrible. I've waited anywhere from 30 minutes to 2 hours just to get a simple answer and depending on who picks up, you'll get completely different responses. The reporting feature gives incorrect data way too often and honestly the whole interface looks like it's from the early 2000s. These issues really overshadow any benefits.

“confusing interface”

Pros

The job posting feature is fantastic! I can quickly put up a new position and it automatically shares it to sites like Indeed and ZipRecruiter for me. It's so easy.

Cons

Interface can be confusing to use and I run into glitches more often than I'd like. It's missing some modern features you'd expect and the interview feedback tools along with sourcing capabilities are quite basic right now.

“Ease of ADP”

Pros

Logging into the application is straightforward.

Cons

When the company restricted employees' access to the benefits of ADP.

“ADP workforce”

Pros

I appreciate how it showcases my paycheck and details deductions.

Cons

The holiday request feature doesn't function properly.

“easy clock in occasional bugs”

Pros

I love that I can just clock in and out right from the platform. The navigation is really simple and I can always find what I need using the menu bar.

Cons

Occasionally I run into bugs that prevent me from clocking in or out which can be very annoying when your trying to log your hours.

“payroll tracking”

Pros

Accessibility, minimal learning curve, and mobile availability are key.

Cons

The mobile app could be more intuitive; it requires improvement, especially with features like Face ID to reduce password entry.

“Flexible custom reports”

Pros

custom reports are so flexible and I can make one for pretty much any situation which is a lifesaver in my HR job. I was also really impressed that their backend support automatically sends our 401k info to the provider. Payroll and onboarding became way simpler with this system.

Cons

I had some accounting challenges with certain features though overall I wouldn't say I disliked the platform.

“easy to check time”

Pros

I can quickly check my time punches and see exactly how much paid time off I have left.

Cons

sometimes it freezes and I have to log back in.

“comprehensive but needs live chat function”

Pros

I can get all my office work done efficiently because the system takes care of everything else. Entering data and getting reports keeps all our info up-to-date and useful. It's a really comprehensive platform that's helped me stay organized.

Cons

I wish there was a live chat feature and better ways to connect with ADP experts when I need help. The Pro summit was fantastic this year. I really appreciated being able to interact directly with professionals who could share practical tips for improving my work.

“smooth but incomplete setup”

Pros

Getting around the platform is super smooth and interactive. It just makes sense.

Cons

It feels like setting up a user profile is incomplete because I can't enter all the necessary information right from the start.

“Easy to use and nice layout”

Pros

The layout is easy to navigate, and the quick peek feature for viewing payslip details in a simpler format is helpful. I appreciate seeing the changes compared to previous payslips.

Cons

I haven't encountered any issues and never needed to contact customer service.