Total 534 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

7%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Astin

Wholesale, 51-100 employees

More than a year

5.0
August 2023

Ease and Convenient to use!!

Pros

The best thing about ADP is that I can access the app wherever I need it. It's incredibly convenient and user friendly. Easy navigation is crucial for payroll, and ADP makes it simple to read payment stubs from various companies, helping me understand how I'm paid and the tax deductions.

Cons

The thing I like least about ADP is that the benefits from third party companies cannot be accessed within ADP. I always have to visit the third partys website to look up all my information. I wish ADP had insurance cards and other third party information added to the site.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Abdelati

Accounting, 500+ employees

More than a year

5.0
August 2023

The most complete and fantastic product for business

Pros

This product has numerous positive aspects that facilitate financial accounting, human resources, and more with accuracy.

Cons

There is nothing negative about the integration of the work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marcus

Transportation/Trucking/Railroad, 500+ employees

More than a year

3.0
August 2023

ADP Workforce is AWESOME

Pros

What I really liked was that it took care of everything for me. I entered my information when I was first hired, and it has handled everything since then. ADP even transferred my work documentation seamlessly to my next employer (who also uses ADP Workforce). It just picked up where we left off.

Cons

Honestly, the biggest con I can think of is that sometimes the app would get sluggish, but it wasn't too bad, and it didn't happen regularly.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

4.0
July 2023

easy clock in but hard time off

Pros

Clocking in and out is really easy. I can always see my total hours right away and checking my pay for the day or week is no trouble at all. I also love that they can set it up so I can only clock in when I'm actually at work.

Cons

Requesting time off is really confusing and not user-friendly at all. Plus any time off requests automatically default to unpaid until you're closer to the actual date and have more PTO built up. The system can't figure out how much you'll have accumulated by then which is frustrating. Also finding the link for mandatory work courses is a pain and it's buried somewhere on the site and hard to locate.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

J

Jennifer

Security and Investigations, 500+ employees

More than a year

5.0
July 2023

ADP at its best

Pros

I love having everything in one place where I can access my benefits, hourly rates, and past paychecks for comparison. I can also manage my PTO, vacation time, and request time off all in one portal.

Cons

There are frequent glitches, and it seems challenging for higher-ups to access without special permission to make corrections.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

small-Business, 11-50 employees

4.0
July 2023

powerful platform but chaotic to setup

Pros

I love having all my HR and payroll stuff in one spot. Posting jobs straight to ZipRecruiter from the system has made things so much easier. We've been using it for about five months and I've already set up our performance reviews and I'm about to launch our new employee handbook. Running payroll every two weeks is smooth and the Wisely paycard is handy. The best part is I can even cut an on-demand payment for unexpected situations.

Cons

the whole setup process was chaotic. We were totally in the dark about their progress and then out of the blue they wanted to launch everything the next week. There was no clear plan or timeline so we'd just hop on these web meetings with no idea where we were in the process or what the end goal even looked like. The online guides aren't much help either if you're actually trying to learn how to set things up. They're way too technical and dry for your average HR person who isn't a computer whiz.I know this platform is powerful and we're probably only using a fraction of what it can do but there's just no real support to help you unlock it. For such a big, comprehensive system, the help you get as a new customer is really lacking.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

V

Vinay

Civil Engineering, 500+ employees

More than a year

5.0
July 2023

ADP Workforce

Pros

Managing direct deposit accounts, tax documents, and tracking PTO balances.

Cons

I haven't encountered any issues with ADP. I can access what I need without trouble.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Asia

Legal Services, 51-100 employees

More than a year

3.0
July 2023

Asia Gali-Parks

Pros

ADP enables me to access my W-2 form and view pay statements conveniently.

Cons

Occasionally, the ADP app can be unresponsive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

J

Jo

Financial Services, 500+ employees

More than a year

3.0
July 2023

ADP Review

Pros

Entering data was incredibly straightforward; a simple and direct process.

Cons

Navigating and accessing data info proved to be quite a challenge.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

S

Stephanie

Automotive, 1-10 employees

5.0
July 2023

Extremely happy

Pros

I adore everything about this software it's well-organized and effectively tracks employees' daily hours and pay.

Cons

I have nothing negative to say. super happy customer and would recommend to other businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paula

Civil Engineering, 51-100 employees

More than a year

4.0
July 2023

ADP - easy to use

Pros

The variety of features that different departments can utilize for various purposes.

Cons

There are frequent timeouts, outages, and compatibility issues with integrations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jenna

Hospital & Health Care, 101-500 employees

More than a year

5.0
July 2023

Great employee self-service platform

Pros

Employees have the autonomy to make changes to their profiles without HR assistance.

Cons

The mobile application doesn't offer as much functionality as the desktop browser.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

B

brandon

Building Materials, 101-500 employees

More than a year

4.0
July 2023

ADP User review - Building materials industry

Pros

The app is great, and the headers are clear and easy to understand. Entering vacation time was a breeze, and everything was well-organized, making the process simple. Tracking hours and pay stubs was also straightforward, all in one place.

Cons

Sometimes, I encounter error messages with the app, which can be frustrating. Additionally, the login process can be confusing initially.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

B

Brian

Retail, 1-10 employees

More than a year

5.0
July 2023

Brians Review

Pros

Conveniently accessing my pay stubs allows me to review my earnings and hours worked accurately.

Cons

If you forget your password, it takes a long time to log in. Apart from that, it's a highly recommended product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

small-Business, 11-50 employees

5.0
July 2023

Quick support but hard reports

Pros

Their support team is great. Whenever I have a problem, they're right there to help me out. They've been a lifesaver with state tax stuff and they'll even do the state registration for you for a small fee if your company is expanding.

Cons

Reporting feature really isn't easy at all and I usually end up calling support whenever I need to create a custom report. I mostly stick with the pre-made reports since building my own is such a iproblem.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Carlo

Logistics and Supply Chain, 500+ employees

More than a year

4.0
July 2023

Needs modernization, but gets the job done

Pros

The homepage provides easy access to all necessary information.

Cons

The user interface feels clunky and outdated.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

J

Joshua

Legal Services, 51-100 employees

More than a year

5.0
July 2023

ADP Workforce? More like WorkHorse!

Pros

This program is fantastic overall. It has a straightforward design, is easy to use, and offers options for more advanced features.

Cons

The Employee benefits enrollment section could benefit from some streamlining.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

jill

Research, 500+ employees

Less than 6 Months

5.0
July 2023

My review

Pros

I use it daily for work, including punch in/out, PTO, and benefits; it's incredibly user-friendly and easy to navigate.

Cons

It's frustrating when a punch is missed, requiring the manager to rectify it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

michael

Computer Software, 101-500 employees

More than a year

3.0
July 2023

ADP Is Outdated

Pros

Simple to follow for users once they log in.

Cons

Logging in and resetting passwords with ADP can be a hassle.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

P

Peeka

Entertainment, 51-100 employees

More than a year

5.0
July 2023

Great software for employees!

Pros

I can easily view all my worked hours and clock in remotely.

Cons

The time it takes for the app to load when logging in is a drawback for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10