Total 534 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars29%
3
Stars7%
2
Stars2%
1
Stars3%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Astin
Wholesale, 51-100 employees
More than a year
“Ease and Convenient to use!!
Pros
The best thing about ADP is that I can access the app wherever I need it. It's incredibly convenient and user friendly. Easy navigation is crucial for payroll, and ADP makes it simple to read payment stubs from various companies, helping me understand how I'm paid and the tax deductions.
Cons
The thing I like least about ADP is that the benefits from third party companies cannot be accessed within ADP. I always have to visit the third partys website to look up all my information. I wish ADP had insurance cards and other third party information added to the site.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Abdelati
Accounting, 500+ employees
More than a year
“The most complete and fantastic product for business
Pros
This product has numerous positive aspects that facilitate financial accounting, human resources, and more with accuracy.
Cons
There is nothing negative about the integration of the work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcus
Transportation/Trucking/Railroad, 500+ employees
More than a year
“ADP Workforce is AWESOME
Pros
What I really liked was that it took care of everything for me. I entered my information when I was first hired, and it has handled everything since then. ADP even transferred my work documentation seamlessly to my next employer (who also uses ADP Workforce). It just picked up where we left off.
Cons
Honestly, the biggest con I can think of is that sometimes the app would get sluggish, but it wasn't too bad, and it didn't happen regularly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Mid-Market, 500+ employees
“easy clock in but hard time off
Pros
Clocking in and out is really easy. I can always see my total hours right away and checking my pay for the day or week is no trouble at all. I also love that they can set it up so I can only clock in when I'm actually at work.
Cons
Requesting time off is really confusing and not user-friendly at all. Plus any time off requests automatically default to unpaid until you're closer to the actual date and have more PTO built up. The system can't figure out how much you'll have accumulated by then which is frustrating. Also finding the link for mandatory work courses is a pain and it's buried somewhere on the site and hard to locate.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Jennifer
Security and Investigations, 500+ employees
More than a year
“ADP at its best
Pros
I love having everything in one place where I can access my benefits, hourly rates, and past paychecks for comparison. I can also manage my PTO, vacation time, and request time off all in one portal.
Cons
There are frequent glitches, and it seems challenging for higher-ups to access without special permission to make corrections.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Anonymous
small-Business, 11-50 employees
“powerful platform but chaotic to setup
Pros
I love having all my HR and payroll stuff in one spot. Posting jobs straight to ZipRecruiter from the system has made things so much easier. We've been using it for about five months and I've already set up our performance reviews and I'm about to launch our new employee handbook. Running payroll every two weeks is smooth and the Wisely paycard is handy. The best part is I can even cut an on-demand payment for unexpected situations.
Cons
the whole setup process was chaotic. We were totally in the dark about their progress and then out of the blue they wanted to launch everything the next week. There was no clear plan or timeline so we'd just hop on these web meetings with no idea where we were in the process or what the end goal even looked like. The online guides aren't much help either if you're actually trying to learn how to set things up. They're way too technical and dry for your average HR person who isn't a computer whiz.I know this platform is powerful and we're probably only using a fraction of what it can do but there's just no real support to help you unlock it. For such a big, comprehensive system, the help you get as a new customer is really lacking.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Vinay
Civil Engineering, 500+ employees
More than a year
“ADP Workforce
Pros
Managing direct deposit accounts, tax documents, and tracking PTO balances.
Cons
I haven't encountered any issues with ADP. I can access what I need without trouble.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Asia
Legal Services, 51-100 employees
More than a year
“Asia Gali-Parks
Pros
ADP enables me to access my W-2 form and view pay statements conveniently.
Cons
Occasionally, the ADP app can be unresponsive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Jo
Financial Services, 500+ employees
More than a year
“ADP Review
Pros
Entering data was incredibly straightforward; a simple and direct process.
Cons
Navigating and accessing data info proved to be quite a challenge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Stephanie
Automotive, 1-10 employees
“Extremely happy
Pros
I adore everything about this software it's well-organized and effectively tracks employees' daily hours and pay.
Cons
I have nothing negative to say. super happy customer and would recommend to other businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Civil Engineering, 51-100 employees
More than a year
“ADP - easy to use
Pros
The variety of features that different departments can utilize for various purposes.
Cons
There are frequent timeouts, outages, and compatibility issues with integrations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jenna
Hospital & Health Care, 101-500 employees
More than a year
“Great employee self-service platform
Pros
Employees have the autonomy to make changes to their profiles without HR assistance.
Cons
The mobile application doesn't offer as much functionality as the desktop browser.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
brandon
Building Materials, 101-500 employees
More than a year
“ADP User review - Building materials industry
Pros
The app is great, and the headers are clear and easy to understand. Entering vacation time was a breeze, and everything was well-organized, making the process simple. Tracking hours and pay stubs was also straightforward, all in one place.
Cons
Sometimes, I encounter error messages with the app, which can be frustrating. Additionally, the login process can be confusing initially.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Brian
Retail, 1-10 employees
More than a year
“Brians Review
Pros
Conveniently accessing my pay stubs allows me to review my earnings and hours worked accurately.
Cons
If you forget your password, it takes a long time to log in. Apart from that, it's a highly recommended product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
small-Business, 11-50 employees
“Quick support but hard reports
Pros
Their support team is great. Whenever I have a problem, they're right there to help me out. They've been a lifesaver with state tax stuff and they'll even do the state registration for you for a small fee if your company is expanding.
Cons
Reporting feature really isn't easy at all and I usually end up calling support whenever I need to create a custom report. I mostly stick with the pre-made reports since building my own is such a iproblem.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Carlo
Logistics and Supply Chain, 500+ employees
More than a year
“Needs modernization, but gets the job done
Pros
The homepage provides easy access to all necessary information.
Cons
The user interface feels clunky and outdated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Joshua
Legal Services, 51-100 employees
More than a year
“ADP Workforce? More like WorkHorse!
Pros
This program is fantastic overall. It has a straightforward design, is easy to use, and offers options for more advanced features.
Cons
The Employee benefits enrollment section could benefit from some streamlining.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jill
Research, 500+ employees
Less than 6 Months
“My review
Pros
I use it daily for work, including punch in/out, PTO, and benefits; it's incredibly user-friendly and easy to navigate.
Cons
It's frustrating when a punch is missed, requiring the manager to rectify it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
michael
Computer Software, 101-500 employees
More than a year
“ADP Is Outdated
Pros
Simple to follow for users once they log in.
Cons
Logging in and resetting passwords with ADP can be a hassle.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Peeka
Entertainment, 51-100 employees
More than a year
“Great software for employees!
Pros
I can easily view all my worked hours and clock in remotely.
Cons
The time it takes for the app to load when logging in is a drawback for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10