ADP Workforce Now Reviews

“simple and secure payroll”

Pros

Doing our weekly payroll is so much simpler and feels more secure with this system. I just feel a lot more comfortable during the whole process.

Cons

I haven't found any real issues so far, this has been the best payroll solution I've used.

“Highly Effective for Tracking Hours & Pay”

Pros

The layout is excellent, with simple navigation bars and large buttons, making it mobile-friendly.

Cons

No drawbacks so far; it's a great tool for payroll tracking.

“all in one solution”

Pros

Everything is in one place. For our organization, ADP WFN handles recruiting, payroll, training, benefits.

Cons

Getting help when I need it is really frustrating. The support team is difficult to reach and it takes forever to get a response from anyone there.

“ADP review”

Pros

Reporting and portal functions are straightforward.

Cons

None at the moment; the implementation was smooth.

“consistent sales great local, poor support”

Pros

The sales team is always consistent which is a nice change from other platforms. And our local support is great.. they actually fix the problems that the national team causes.

Cons

The customer service makes you feel like just another account number rather than a valued business partner.

“Easy to use, all-in-one.”

Pros

I like that I can handle everything from filling out my timesheet to accessing benefit information all in one place, simplifying processes.

Cons

I don't have any major criticisms of ADP. Everything runs fairly smoothly and seamlessly.

“Terrible tax nightmare”

Pros

I am honestly struggling to find anything good to say about my experience. I didn't even choose to use this system and the decision was made above me and I was just told to make it work.

Cons

My experience with this company was absolutely terrible. If your looking to add stress to your life, then this is definitely the place for you. If you came here hoping to reduce stress and make things easier, I'd highly recommend looking somewhere else. The way all the different features work together wasn't user-friendly at all. Every time I needed to download tax documents, it felt like going on a scavenger hunt. My time with ADP turned into a complete tax nightmare that took almost 2 years to sort out. Things got so bad that our executive team decided to cut ties with ADP entirely.

“as a user I find it clunky and i always have to reset my PW! even though it's correct!”

Pros

It's convenient that everything is online and self-service, making it easy to locate information once logged in.

Cons

I constantly have to reset my password; it never recognizes my correct username and password, leading to frequent lockouts and resets. Once logged in, it's straightforward, but the login experience is terrible.

“ADP User friendly”

Pros

ADP has efficiently organized our company, and my favorite feature is onboarding. Preparing new hires' profiles before their first day reduces paperwork stress and allows us to focus on integrating them into their roles.

Cons

The least favorable aspect for me is the call center. Sometimes, I struggle to get my questions answered immediately or understand the person I'm speaking to.

“ADP review”

Pros

Easy to navigate, showing all pay stubs.

Cons

I haven't encountered anything to complain about with ADP; it's reliable.

“Great Payroll software”

Pros

The user experience is excellent, with a clean and uncluttered interface.

Cons

It could benefit from additional features like other payroll software.

“Streamline your HR Management with ADP Workforce NOW - Best”

Pros

I appreciate this software for its comprehensive reporting and compliance tools.

Cons

This software is somewhat challenging due to its intricate setup process.

“I love ADP!”

Pros

When I started using ADP at my job, the setup process was seamless. The app breakdown of gross/net pay was enlightening. It details where your money goes, including taxes, 401k, and health benefits, and shows how much you take home. With a few paychecks, you can track your earnings over time.

Cons

There's nothing I dislike about this application.

“easy platform, slow customer support”

Pros

The thing I really like is the online training resources they have and the platform itself is very easy to use.

Cons

Customer support can be slow to get back to you when you submit tickets or questions through their help center.

“ADP user friendly”

Pros

Tracking attendance, paychecks, and benefits is seamless.

Cons

Sometimes there's minimal downtime.

“easy to figure out”

Pros

I find the interface very easy to figure out. It's really user-friendly and I didn't need much training to get the hang of it.

Cons

Nothing really bothers me about this software.

“All in one!”

Pros

Its ease of use is commendable, and having the chat feature for assistance is reassuring.

Cons

Had some initial issues enrolling certain employees, but they were easily resolved.

“Great app!”

Pros

It's user-friendly, and finding what you need on the app is effortless.

Cons

Sometimes the app fails to load, requiring me to reload it.

“Multipurpose”

Pros

Everything work-related is managed within this app for my other job.

Cons

There's hardly anything I dislike about this app.

“ADP review”

Pros

Overall, my experience is positive, and I would recommend it.

Cons

The current cost is higher compared to other payroll companies.