ADP Workforce Now Reviews

“Streamlining HR management

Pros

The ADP Workforce Now app has been a game-changer. With its impressive range of features and user-friendly interface, it lives up to its reputation as a top HR management tool. One standout feature is its employee data management system, which simplifies processes from onboarding to offboarding, tracking all employee information, evaluations, and attendance records. Additionally, the payroll processing feature eliminates the stress of payroll management. In terms of usability, the app excels, with an intuitive interface that ensures a simplified user experience, even for those less familiar with HR software. Navigation is straightforward, and all essential information is readily accessible.

Cons

What I find least appealing about ADP Workforce Now is that some features are too basic and lack sufficient detail, especially in reporting and analytics tools. It's also difficult to reach a customer service representative when needed, and the pricing is a bit high for smaller companies.

“Good payroll system

Pros

Setting up this payroll system for my needs was straightforward. I could submit direct deposits, retrieve W-2s, and keep track of PTO easily.

Cons

The system can feel a bit clunky to navigate initially, but once you become familiar with it, it's straightforward to use.

“Terrible, unresponsive customer service

Pros

Honestly the only good thing I can say is that we usually manage to get payroll done on time.

Cons

The customer service has been absolutely terrible. Our dedicated rep is constantly MIa for days or weeks without giving us backup contacts. When they finally show up, nothing gets resolved and our questions just sit there. Every time we try to escalate, we get the same empty promises about "getting to the bottom of it" but nothing ever happens. After nearly a decade with them, we had to pull the plug because the service became so awful over the past few years.

“everything works perfectly together

Pros

All the different parts work together perfectly and everything just runs smoothly.

Cons

It would be nice to see employee pay changes directly in the grid rather than having to generate a separate preview report each time.

“Customer service is mediocre if you're lucky.

Pros

It offers some valuable features, although other payroll software may offer similar ones.

Cons

WFN presents a regression from prior ADP products in various aspects. The platform's performance varies: certain sections are intuitive, while others are overly complex in their layout. Obtaining assistance on even basic queries can often be a frustrating experience.

“interactive but pushy sales teams

Pros

The interface is super interactive and really easy to use.

Cons

The management side seems disorganized and there's clearly some communication breakdowns between team members. When we wanted to expand our current plan, we ended up talking to 3 different reps who had no clue about each other and kept reaching out separately. The whole thing felt way too pushy and sales-heavy.

“productive after the learning curve

Pros

I like that it has a lot of features that help me be more productive especially for requesting time off and tracking my goals. The interface is also really user-friendly.

Cons

It takes a bit of time to get familiar with everything at first. The learning curve is there but once you get through the initial training and spend some time with it, you'll figure out how to use all the features effectively.

“easy info but hard paystubs

Pros

Love how easy it is to manage employee info. Finding what I need is a breeze and making changes is no sweat once you get the hang of it. The custom reports are a lifesaver!

Cons

Payroll section makes it tricky to find old paystubs especially with certain user permissions. Would be great if there was a search feature and better filtering options to make things easier.

“A single robust application that will take care of most of your organizational needs.

Pros

ADP Workforce Now streamlines our employee management system and integrates with third-party apps for invoicing and other business functions. Having a single application for LMS, HR, and Payroll is a valuable addition to our business.

Cons

The most frustrating aspect of ADP is the frequent 'reloads.' Clicking on any link or menu causes the entire page or module to reload, taking 3-4 seconds to reinstate a surprising inconvenience for an application of this caliber. The product is complex to use and would benefit from webinars and tutorials for users to become accustomed to it.

“friendly tool but hard support

Pros

so handy that I can use the app or the website. Super easy to use from my end.

Cons

Getting help from support was really frustrating, whenever we ran into problems, reaching someone felt nearly impossible. The reporting features were also clunky and not nearly as smooth as you'd expect.

“customizable but slow and rigid

Pros

The customization is top-notch. We added our logo and set our own rules. Love that it connects to other apps like ADP Vista and Netsuite, makes timesheets easy. Handles all our leave and invoicing and the report widget is clutch. Just wish the reports were automated!

Cons

Every time I click on a page or menu, the whole module reloads which takes about 2-3 seconds, pretty frustrating for software at this level. Once you get past the initial setup, you can't really customize anything else without reaching out to their support team. The admin side is difficult to use and there's barely any documentation online to help you figure things out.

“Great all-in-one stATs, steep learning curve

Pros

Having all my workforce stATs on one page is a game-changer. So much easier now.

Cons

Its difficult to use at first. Finding your way around different sections requires some trial and error which can be frustrating at first.

“smooth but forced document uploads

Pros

switching between sections is smooth and just makes sense.

Cons

I find it frustrating that the system won't let me proceed with terminations unless I upload a document first even when it might not be necessary.

“perfect error-free system

Pros

The interface is so interactive. I can run reports with zero errors and everything just works. Never have any problems during my day.

Cons

I honestly can't think of any major issues. When I do need help, customer service is always there to lend a hand.

“Good

Pros

I can easily monitor attendance, streamlining time management.

Cons

It often freezes when inputting someone's registration.

“ADP Review

Pros

ADP Workforce provides self-service tools that let me access my pay stubs, tax forms, benefits info, update personal details, request time off, and more. This eases the workload on HR and gives me convenient access to my information.

Cons

The price might pose an obstacle for small businesses with tight budgets.

“Friendly but frustrating tax help

Pros

UI is so friendly. And the devs actually listen to our feedback and make changes! Everything flows nicely and is simple to use.

Cons

The tax section really frustrates me. When we're dealing with tax problems, I get bounced between the tax department and our account manager constantly and trying to find answers in smart compliance and reports just makes everything more confusing.

“My all-in-one hR solution

Pros

so nice to have all my HR and payroll stuff in one spot. Makes my life easier.

Cons

Finding solutions can be frustrating and getting help with troubleshooting feels like a maze sometimes. Product updates dont always come with clear explanations either.

“ADP effectiveness

Pros

I value the ability to receive payroll reports, which aid in budgeting efforts.

Cons

I have no grievances with the program. I find it fantastic and user-friendly.

“Great payroll with occasional bugs

Pros

Payroll works great and I love all the app integrations you can do.

Cons

sometimes there are strange bugs that create problems for me.