Total 2004 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

7%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
January 2024

ADP is the easy solution for your employee needs

Pros

The interface is user friendly and allows us to efficiently manage our staff.

Cons

I'm mindful of the cost, so it's definitely something to consider.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

JAMIE

Construction, 11-50 employees

Less than a year

5.0
January 2024

The best i have ever used

Pros

It's as simple as counting 1, 2, 3. It's functional and incredibly easy to comprehend and utilize. It breaks down everything for you.

Cons

The only regret I have is not starting to use it sooner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

small-Business, 11-50 employees

4.0
December 2023

Great all-in-one system, few problems

Pros

I love how easy it is to use and that all our HR needs are in one place. Running payroll is spot-on and employees can handle their own stuff through the self-service portal. It helps us stay compliant without me worrying and the reporting lets me see exactly what I need. Customer support has been really dependable and it handles our size well and we're managing 17 hotels on it without any issues. The whole design just makes managing our workforce so much smoother.

Cons

There aren't enough sample reports or standard templates to work with. I've also run into issues where certain fields just aren't available when I'm trying to build custom reports and software updates can be a bit of a headache at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

7

A

Anonymous

Mid-Market, 500+ employees

5.0
December 2023

Onboarding works perfectly!

Pros

Onboarding process is really simple and I love how it connects with JazzHR. When we hire someone new, their info just pops right in which saves us so much manual data entry.

Cons

Reporting features feel awkward and user permissions aren't very easy. Customer support is hit or miss, sometimes helpful but you always have to call since there's no chat option which would make things much easier.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

7

LW

LEXI W.

Mid-Market, 500+ employees

4.0
December 2023

Good help at first, bad follow-up

Pros

Appreciate all the resources here and I love that I can just jump on a chat to get help and open a case. All the different offerings have been really valuable for our company.

Cons

main problem I'm dealing with right now is follow-up support. They keep closing my tickets without actually solving anything which is really frustrating when you're trying to get real answers to your issues.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

KM

Karly M.

Mid-Market, 11-50 employees

5.0
December 2023

everything i need in one place

Pros

I can easily check my hours, see my leftover PTO, request days off and look at my benefits all in one spot. It really makes everything so much simpler for me

Cons

I honestly can't come up with anything negative to say about it right now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NP

Nancy P.

small-Business, 11-50 employees

4.0
December 2023

excellent tool but often slow

Pros

I am on this thing all the time and I can pull up anyone's details in seconds. Adding new hires is also easy honestly. It's so easy to also check info for other people at my location which is very handy.

Cons

The sheer number of features can bog things down and cause lag issues. Wish the mobile app had better access to payroll functions that would make my life easier. Haven't needed customer support myself but my team's experiences have been hit or miss when they've reached out.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

M

Mansoureh

Building Materials, 500+ employees

More than a year

5.0
December 2023

One of the best tool

Pros

I appreciate that ADP keeps track of my vacation and time balance, pay stubs, and performance reviews.

Cons

I really like this app although I initially had some difficulty entering staff sick days.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

J

Jono

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
December 2023

It does so many Things

Pros

ADP tracks my timecard, 401k, benefits, paid time off, and much more.

Cons

I frequently have to change my password, but I understand it's for security purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sabrina

Research, 11-50 employees

Less than a year

5.0
December 2023

ADP Review

Pros

The advantages of ADP include the ability to track my paid time off, monitor my attendance, and easily access payroll information when needed.

Cons

One minor drawback I can think of is that the ADP system takes a little while to update when I clock in and out, but it's not a major issue. It doesn't happen all the time, and for the most part, it works great.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anna

Packaging and Containers, 51-100 employees

More than a year

5.0
December 2023

ADP Workforce Now - great payroll software!

Pros

What I admire most about ADP Workforce Now is that it is a well known and trustworthy payroll software from a reputable company like Verizon is known for its network and reception.

Cons

It's not so much an issue with ADP Workflow, but I would have preferred an all in one timekeeping system. It's not ADP's fault, though.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Michelle

Consumer Services, 101-500 employees

More than a year

4.0
December 2023

Essential for function of our business

Pros

Payroll is simple to use, and navigation is fairly easy.

Cons

There are occasional issues with the app when it comes to timekeeping for staff, which can lead to timecard errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Danielle

Education Management, 11-50 employees

Less than a year

5.0
December 2023

Adp review

Pros

What I love most is how incredibly easy it is to use. I can access documents, pay stubs, tax information, and much more effortlessly.

Cons

I can't think of anything negative; everything about it is great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

leanna

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
December 2023

ADP Payroll

Pros

It is easy to work with, and there are many tools available to ensure success when using the software.

Cons

Honestly, there's nothing I dislike about this software. I've used others in the past, and so far, this one is the best.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

K

kyle

Medical Devices, 51-100 employees

Less than a year

5.0
December 2023

Love How Easy it is to Handle my Benefits and Time Off

Pros

I love how effortlessly I can handle my benefits and time off using ADP.

Cons

Sometimes, navigating the app can be a bit challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

K

Karly

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0
December 2023

ADP Is A Game Changer

Pros

In my opinion, it's the ease of use and the various features of ADP that make it outstanding. Everything I need, including payroll, time off, attendance, important documents, and enrollments, is all conveniently accessible in one online system.

Cons

Currently, I can't think of a single thing I dislike about ADP!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dejiana

Entertainment, 1-10 employees

Less than a year

5.0
December 2023

ADP is Clean Cut

Pros

ADP is easy to implement and helps employees stay on track with payroll and Human Resource Services.

Cons

I had to rely on someone else to set it up for me since I'm not very tech savvy.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

R

Rakesh

Marketing and Advertising, 101-500 employees

More than a year

5.0
December 2023

User of ADP

Pros

I appreciate the graphical user interface (GUI) and the fact that it serves as a one stop solution for all my HR needs.

Cons

The reporting feature can be a bit cumbersome. I wish there was an option to schedule reports to be sent directly to my email, but unfortunately, that doesn't exist. It would be even better if ADP could export reports to a Google Sheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tonji

Furniture, 500+ employees

More than a year

5.0
December 2023

ADP payroll now

Pros

ADP is an HR tool and an organized system for employees. It keeps track of time, schedules, and tax documents.

Cons

Like any other payroll server, there can be occasional outages where manual fixes are required.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AB

ash B.

Mid-Market, 500+ employees

4.0
November 2023

convenient but not perfect

Pros

Love that all my team's stuff is just right here in one place. So convenient.

Cons

Notifications don't take you straight to the task that needs attention which is frustrating. It would also be nice to see all team hours waiting for approval on a single screen.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7