ADP Workforce Now Reviews

“simple payroll, disappointing updates”

Pros

Having our own rep who checks in with us every week is awesome and it feels like we actually matter. And running payroll? super simple, no stress.

Cons

The whole setup process was a nightmare and really confusing for our team to figure out. I haven't seen any meaningful updates or improvements since we started using this which is disappointing for the price we're paying.

“a trusted name but frustratingly complex”

Pros

You know, we chose ADP thinking it was a safe bet. It's been a bit of a surprise to run into so many issues

Cons

It felt way too complicated to use. Every time I contacted customer service, I got different answers depending on which rep I spoke with, really frustrating when you're trying to solve an issue. For what we paid, the support quality just wasn't there at all.

“Friendly software with the best support”

Pros

This platform is just really easy to use, top to bottom.

Cons

The biggest frustration I have is how long it takes to resolve technical problems and the wait times can be pretty excessive. Another issue is that customer service representatives seem out of the loop when it comes to upcoming updates and new features which makes getting information really difficult.

“Great new update for time tracking”

Pros

new update for tracking my hours is so much better! Way easier to make changes if I need to.

Cons

as an employee, I dont really have access to many other features beyond just entering my time thATs much all I can do with it.

“it totally transformed our HR work”

Pros

Thing totally transformed how we do HR and payroll. It automated all the boring paperwork which made us way more efficient. Best part? It actually helped our team communicate better. Setup was smooth 'cause we had awesome specialists guiding us. We use it for everything, benefits, recruiting, onboarding and it all just clicks.

Cons

I haven't run into any real issues with this system so far.

“simple and reliable for twenty years”

Pros

Been using this daily for over 20 years and it honestly keeps up with the times. The layout is simple to get the hang of. Having a dedicated account manager is a game-changer for getting help. Adding other apps from their marketplace is very easy too.

Cons

It can be unforgiving when you make mistakes like entering wrong dates and it doesn't handle errors gracefully.

“cool tech but updates cause trouble”

Pros

The tech stuff they've added over the years is cool! Doesn't matter if you're a small business or a huge one, there's something for you.

Cons

Updates occasionally mess up the report mapping I've set up with ADP for automatic payroll processing. Getting this sorted out while trying to run payroll can be a real trouble.

“incredibly customizable and helpful resources”

Pros

I like that I can customize much everything to fit how I work. Adding new tools when we need them is simple. And the help resources are incredible between the support site and the user forum, I can always find an answer myself.

Cons

Customer service is only available during certain hours in your timezone which can be frustrating when you need help outside those times.

“easy workflows and great payroll tools”

Pros

Using the different workflows is easy and if I'm ever stuck, support has my back. The QuickBooks connection works like a charm for our payroll data. Also the Wisely paycard is a lifesaver for employees without a bank account.

Cons

The reporting has tons of features compared to other payroll systems but customizing reports can be tricky and with so many options available, finding exactly what your looking for gets overwhelming.

“Great support, limited payroll features”

Pros

Everything we needed was in one spot so it was easy to find my way around. Their customer support was top-notch, way better than others I've dealt with.

Cons

time and attendance module couldn't handle several of our payroll features so we ended up switching to a different vendor that could meet our requirements.

“saves me tons of time daily”

Pros

The automation is insane and it does all the backend HR work for me. I've saved so much time on admin stuff and can finally focus on actual strategy.

Cons

The reporting felt confusing initially though it's gotten much better since they upgraded the system with that field grabber feature.

“easy tax setup but buggy features”

Pros

setting up in a new state is no big deal with this system. The tax part is really easy to figure out, didn't take long to learn.

Cons

I've had problems getting employees back from leave of absence and it's been a real problem. The Open Enrollment Benefit Manager has also given me trouble and doesn't work as smoothly as it should.

“super handy for my pay needs”

Pros

super handy for checking when I get paid, grabbing my paystubs and requesting time off. Makes my life easier

Cons

I rarely use it since I only need it occasionally so there's not much to complain about really!

“incredible reports but slow support”

Pros

The reporting is absolutely incredible! I love digging into data and I haven't found a single thing I can't report on. I can always get the exact data I need, formatted just how I want it.

Cons

While the support team is always helpful and responsive, I find it frustrating when I have an urgent question and can only use the connect request feature. Sometimes I just need to call someone quickly for a fast answer which would be much more efficient than waiting for a response.

“easy for the whole team”

Pros

interface is so easy for me and my whole team. And anytime I've had an issue, customer support has been fantastic and they've fixed every single problem. Switching from Paylocity was way easier than I thought it would be, everything just came together smoothly.

Cons

There really isn't anything negative I can think of, this has handled every issue we've thrown at it.

“saves tax time but annoying passwords”

Pros

Being able to log in from pretty much anywhere to get what I need is a huge win. The best part? I don't have to deal with all those tax returns myself. With 7 locations in 2 states and a ton of local taxes, that alone saves me so much time.

Cons

The password update requirements are pretty annoying and you have to change it every 2-3 months and coming up with new ones that meet thier criteria while avoiding your last 4 passwords is a real problem.

“clear employee info, tricky reports”

Pros

I can see all our employee info clearly and it makes managing everyone so much easier.

Cons

Getting the reports I need can be very tricky sometimes.

“massive upgrade for customers”

Pros

so far this is a massive upgrade from our old system. We're able to give our customers a much better experience now.

Cons

The transition has been mostly positive though I sometimes worry about getting lost among their larger clients. Occasionally those concerns about being overlooked do come up but overall I'm still really glad we made this move.

“clean design but missing features”

Pros

UI is clean and user-friendly. It just makes everything easier to find and use.

Cons

One thing that really bothers me is they removed the direct link to the Bridge feature. It used to be such a handy resource that was right there but now I have to hunt around the whole site just to locate it.

“simple and organized but pricey”

Pros

Finding info is simple and it keeps everything really organized.

Cons

The cost can get high depending on which services your signed up for.