ADP Workforce Now Reviews

“User-friendly with great support

Pros

Interface is so user-friendly and easy to use. But the best part might be the support team and they're fantastic and always ready to jump in and help. I'm really excited to see the new features they're working on.

Cons

Can be sluggish at times and occasionally ADP makes changes without notifying us. Enhanced Time has performance issues but usually functions fine though I'm excited about the upcoming ADP Workforce Manager implementation!

“simple workflow but surprise updates

Pros

The whole workflow just makes sense and it connects to our other systems without any issues. Getting around is simple and the support team is honestly amazing and they go above and beyond. We tried a few other payroll systems but this one is just smoother.

Cons

I'm not a fan of the unexpected ADP updates and interface changes they push on us without asking. These redesigns feel pointless and I'd rather they leave things alone.

“always evolving and improving

Pros

I love that it doesn't just stay the same, it's always evolving and getting better.

Cons

sometimes I struggle to find what I need since I'm still learning HR .. it's tough to search for something when you dont even know it exists

“My all-in-one login solution

Pros

Having everything in one place is a game-changer for me, HR, benefits, payroll, performance reviews. No more remembering a bunch of different logins! and it's clear the team listens to us because the navigation keeps improving.

Cons

The Canadian support team takes forever to respond and I'm stuck waiting over an hour just to get through on the phone.

“simple but clunky navigation

Pros

I just like how simple and nice-looking the whole platform is.

Cons

Navigating between multiple screens gets tedious and the interface feels pretty clunky overall.

“easy but sometimes freezes

Pros

Getting around is very easy and my requests get processed super fast. The whole interface just feels easy to me.

Cons

sometimes gets frustrating when it won't let me open multiple browser windows and I'll randomly get logged out or the whole thing just freezes up on me for no apparent reason

“Convenient but needs guidance

Pros

It's so convenient to handle everything in one single spot. I'm actually excited to start using all the tricks I've learned.

Cons

Figuring out all the features can be tricky when there's no one available to talk to. Having someone there in person was incredibly helpful.

“Interactive but cross-border issues

Pros

Admin side of things is really interactive and simple. The analytics are fantastic and give me the exact insights I need. Plus our service team is incredible and they're always quick to help us out.

Cons

The chat feature disappeared for cross-border transactions which is frustrating. Also their Canadian service team really needs some work, support there could definitely be better.

“Impressive functionality, needs better support

Pros

The way it integrates data is seriously impressive and it makes my work so much easier.

Cons

Customer support could definitely be better, having a dedicated account manager would make a huge difference

“Great tools with occasional letdowns

Pros

I am a big fan of all the different products they have especially the payroll and time and attendance tools.

Cons

Occasionally disappointed with how customer support handles specific problems I've encountered.

“Listens to feedback, disruptive updates

Pros

I like that they regularly ask for our feedback and you can tell they use it to make the platform better.

Cons

Updates happen without any heads up to users which can be really frustrating when your suddenly dealing with new features or changes you werent expecting

“saves time but has limits

Pros

It saves me so much admin time because everything just works so efficiently.

Cons

There are some limitations to what it can handle. My admin team would have better insights into specific improvements they'd recommend.

“User-friendly but poor account support

Pros

It's really user-friendly and I can always just search the knowledge base whenever I get stuck and need help.

Cons

My account manager is hardly ever around when I need them

“They listen and make it better

Pros

I have been using this for our company's payroll and HR and it's clear they actually listen to our feedback. They've made real improvements to fix some of the clunky processes we all dealt with during the pandemic. It's encouraging to see them work on our experience and I'm feeling good about what's next.

Cons

Populating employee data across different sections can be tricky and the areas where I really need mass import functionality dont support it unfortunately.

“a great and easy upgrade

Pros

It is so easy for both my managers and our staff to use. Having payroll and benefits all in one spot makes everything easy. After our last system that was always crashing and had terrible support, this has been a massive upgrade.

Cons

Getting answers can be challenging at times and the training really needs some work.

“Great tools, hard start

Pros

The automation features are absolutely amazing! I haven't even explored everything yet but the onboarding process looks super simple. It's also great that it keeps everyone's personal info stored securely in one place.

Cons

The initial setup was a nightmare! Had to make countless calls and complaints before they finally assigned us a different implementation specialist. After 5 months, we're just now getting on track.

“Promising but implementation-heavy

Pros

I'm still learning but it's already so much easier to find my way around compared to our old system. The interface just feels more friendly.

Cons

Implementation takes quite a bit of effort but I'm still too new to the system to have any real complaints. I know things will be much smoother once we're fully up and running.

“smooth interface, small problems

Pros

The interface is incredibly smooth and simple to get around. This tool has seriously helped our organization get modern and stay current.

Cons

errors can be tricky to troubleshoot and it's not always clear where they're coming from

“helpful and kind support

Pros

support team is incredible and they're so patient whenever you need help working through a problem.

Cons

sometimes I run into language barriers especially when I need help with custom reports.

“a tough and slow start

Pros

User friendly interface whether you're on the practitioner side or just a staff member trying to use.

Cons

Implementation was really rough for us and getting help from customer service has been frustrating.