ADP Workforce Now Reviews

“has everything you need

Pros

I love the modular setup and it literally has a component for every single function I could possibly need.

Cons

transition from workforce now to time and attendance feels a little convoluted though it still gets the job done.

“Top choice for my team, disjointed features.

Pros

UI is easy for my staff to use. They don't get confused or get lost in complicated menus.

Cons

The time tracking feature feels disconnected since it moved outside the main workforce section

“smooth interface, frustrating search

Pros

Interactive interface is simple for me to show our team how to use everything without any confusion.

Cons

Candidate search functionality could really use some work. I can't easily look up people by there phone numbers or email addresses which makes finding specific candidates frustrating.

“all-in-one but needs more control

Pros

I appreciate that everything is bundled together. All the HR tools I need are just right there in one place.

Cons

I find myself having to contact ADP pretty often since there's not much I can control on my own as a practitioner.

“Custom reports with difficult navigation

Pros

Reporting customization options are a huge help. I love that I can set up custom fields that actually fit our specific needs.

Cons

switching between pay profile and employee profile requires too many menu clicks which gets annoying when you need to do it frequently.

“Fantastic wizards, collaborative challenges

Pros

The wizards for entering new hires are fantastic! They make the whole process so much smoother than any other HR system I've ever used.

Cons

Having multiple people from our large organization able to modify the wizards I rely on can create confusion and workflow disruptions.

“Interactive for the whole team

Pros

I find the interface really interactive and my team has no trouble figuring out the self-service features on their own.

Cons

It could have used better training during the setup process.

“organized but slow support

Pros

It makes handling payroll and HR stuff so simple. It connects with our other programs which seriously cuts down on admin work.

Cons

The lack of a dedicated contact person for problems is frustrating. When I submit tickets through service connect, I'm stuck waiting 24-48 hours for any response which really slows things down when I need help urgently.

“Best option for receiving payroll

Pros

The ADP website and app are the most comprehensive and intuitive payroll system I've used so far.

Cons

As an employee receiving payroll through ADP, I've encountered no negatives so far.

“ADP Workforce Now

Pros

ADP Workforce Now automates various HR functions, including payroll calculations, benefits enrollment, and timekeeping, streamlining processes and enhancing efficiency. Automated workflows and notifications simplify HR operations and enhance precision.

Cons

ADP Workforce Now is a comprehensive HR solution, but its cost may be prohibitive for small businesses or those with limited budgets. The pricing structure may not suit all companies, particularly those with fewer employees or simpler HR requirements.

“Great program for any size company

Pros

Setting up and managing the system is a breeze. It integrates seamlessly with accounting software for tax purposes.

Cons

There isn't much to dislike. While cost may be a concern, the efficiency this system offers outweighs it.

“Fantastic Software

Pros

The ease of use is remarkable. The product's simplicity makes complicated tasks effortless.

Cons

The Time and Attendance feature could be refined to handle more complex processes.

“Great Time Tracking and Employee Portal

Pros

ADP offers several advantages, such as a mobile app for on-the-go access. It also provides features for tracking vacation, entering time, and accessing training materials.

Cons

There were few drawbacks to using this software.

“always improving, sometimes confusing

Pros

I like that they're always trying to make their platform better and actually support their users.

Cons

sometimes I get phone reps who cant really help and just keep passing me around to different people.

“Great program

Pros

Mostly user-friendly and straightforward to grasp.

Cons

It feels a bit dated, but it's reasonably priced.

“Controller/Consultant

Pros

Processing is a breeze. It includes all the necessary features for managing extensive or intricate payroll requirements.

Cons

Sometimes, their service team inadvertently exacerbates issues. While they are proficient around 75% of the time, the remaining 25% can result in misguided fixes. Resolving complex issues can be a prolonged ordeal to connect with their competent staff.

“ADP Workforce Now handles our payroll needs

Pros

Our employees can submit timesheets directly to Human Resources for payroll processing with ease and speed.

Cons

Both the app and webpage interfaces are visually complex. Employees may struggle to locate frequently used elements among less frequently used ones.

“Simple and easy

Pros

This platform is straightforward and effortless for overseeing payroll, PTO, and logged hours.

Cons

Navigation on ADP is exceptionally smooth, and the app adds to its convenience.

“Best benefits and payroll product out there!!

Pros

I adored using this app! Its online benefits enrollment was incredibly intuitive and straightforward. Even the onboarding process was effortlessly navigable. Overall, it streamlined the enrollment for benefits, onboarding, and payroll, making it a seamless experience. I'd wholeheartedly recommend ADP Workforce Now (both the app and website) to any small business without hesitation.

Cons

Certain features require online completion on the website rather than the app, but this inconvenience is minor.

“ADP Good

Pros

It's simple to use, access my statements, track where my money is going, view W2 forms, and explore various options for taxes, benefits, and finances.

Cons

Occasionally, downloaded PDFs need to be retrieved twice as the first one appears empty.