ADP Workforce Now Reviews

“simple payroll but weak support”

Pros

I find it very easy to get around and handle all my payroll stuff. Everyone at my company uses it to check their paychecks, salary info, taxes, performance reviews and HR news. Setting it up for us was a total cinch. We get email alerts automatically whenever there's an update or something changes.

Cons

Customer service definitely needs improvement and it's just not meeting expectations right now.

“powerful but needs more training”

Pros

I'm impressed with how much this platform can do. It feels like there's a feature for literally everything we need in our daily workflow.

Cons

Its quite difficult to use with some of the more complex features. Would really benefit from having more hands-on training sessions available.

“simple but reports are hard”

Pros

It is really simple for dealing with HR and payroll tasks. And the customer service is great and they get back to me fast and fix my problems without any drama.

Cons

I can't seem to pull up any of my payroll reports from last year. It would be really helpful if they could make accessing these kinds of reports more simple and user-friendly.

“Tragic Software & Ineffective Customer Support”

Pros

I can't find any positives to mention here. Everything we were told about ADP Workforce's capabilities turned out to be completely untrue.

Cons

We were informed that our staff would be able to track both time and cost centers through the ADP Workforce App. However, while employees were able to track their time, the cost center feature was missing. As a result, I had to manually enter timesheet information and cost centers for each employee every day. ADP implemented an update, but I couldn't access any newly added cost centers. They haven't resolved this issue in the 10 weeks since it started, which means I still have to manually enter timesheet information and substitute cost centers, then update our journal entry with the correct cost centers. Another update was performed, and now I can't see new cost centers in the timesheets, nor can I export them to Excel, print them as PDFs, or even copy them as plain text from the website. Since the upgrade, some of our employees haven't received payment, even though they were on the payroll register and our account was debited for the amount. We've also had cases where employees only received half of their pay, even though their pay statement showed otherwise and our account was debited for a different amount. Despite entering all the information correctly on our end, I was instructed to doublecheck everything. Most recently, our payroll date was changed from Friday, October 13th, to Monday, October 16th, without our company's consent or consultation. This resulted in several of our staff members incurring NSF charges.

“Not bad for the price”

Pros

I started my business with this software, and the ease of use has been the highlight so far.

Cons

I honestly couldn't find anything I disliked about the app at all.

“Easy navigation for employee management”

Pros

Editing employee profiles was a breeze, and all the information was interconnected.

Cons

Some features appear outdated and could be removed.

“BiWeekly Pay”

Pros

We could easily see a detailed breakdown of our paychecks.

Cons

We primarily used paychecks, but we were able to view PTO. However, it was challenging to go back and compare.

“ADP Workforce Now”

Pros

Overall, I like the product. It combines attendance, leave requests, and payroll into one easily accessible and secure website.

Cons

The method for inputting daily time could have been better designed. Additionally, when you save your inputted time and approvals, it doesn't always save your work, requiring you to doublecheck if it was saved every time.

“Easy to Use For All Staff”

Pros

ADP simplifies staff access to information regarding their hours worked and biweekly paystubs. The site provides exact times worked, allowing workers to identify any missed clock ins or disputes in hours worked. This enables immediate resolution. With everything being online, there's no need for paper paystubs, and staff members receive their pay via direct deposit once it's dispersed!

Cons

My only small critique, if anything, is that the platform can be a bit finicky when staff members forget their passwords and are unable to log in. Administrative intervention is required to resolve the issue. However, this is just a minor inconvenience.

“A teachers review of ADP Workforce”

Pros

ADP allows for easy access to employee pay stubs, eliminating the need to go through administration.

Cons

When I try to find information about payroll and pay stubs, ADP workforce can sometimes be confusing to navigate.

“evaluation”

Pros

Payroll and payment arrangements, all in one place.

Cons

It would be great if the app had a chat feature and recommendations.

“ADP Workforce Now review”

Pros

The intuitive interface makes it easy to use. It offers a comprehensive set of features for managing your team, including tracking performance, handling time off requests, managing salaries, and setting goals, among many others.

Cons

Dealing with long wait times when calling customer support can be challenging at times.

“ADP, more like ASAP!!”

Pros

The ease of being able to review my financial records throughout my years of work at this company.

Cons

My portal includes an HR feature and even some interoffice job opportunities, but it's not exactly user friendly. Since not every department uses it, I question its usefulness.

“ease of use”

Pros

I love that I can always log in and see what my paycheck looks like. It also makes it simple to compare all of my paychecks.

Cons

Overall, it's great, although occasionally it can be a bit slow, but that's rare.

“awsome support but needs training”

Pros

The support team is always quick to help whenever I contact them.

Cons

I wish they offered more in-person training sessions.

“powerful platform, poor onboarding experience”

Pros

I've used this platform before and was totally blown away at first and I even gave it a perfect score. To be fair the system itself is great and works well when it's running smoothly.

Cons

The implementation process has been a nightmare, basically a "figure it out yourself" approach that's left my team scrambling. I pushed hard for us to invest in additional modules and convinced leadership to stick with ADP instead of exploring other options but now I'm regretting that loyalty. We're constantly struggling to understand how to actually use these new tools and resources we paid for. What's even more frustrating is that we gave them detailed feedback about our terrible experience but they haven't done anything to fix the situation or provide better support.

“smart choice but slow setup”

Pros

interface just makes sense and moving from one page to another is smooth. Customer support has been great when I can get ahold of them though they aren't always around. Setting it up was easy with no big problems. We end up using this tool about four times a month.

Cons

Initial setup process is very time-consuming since you need to gather quite a bit of information beforehand.

“Great dashboard but limited connections”

Pros

The interactive dashboard is a huge help and is just packed with handy tools. I find it incredibly easy to use and using every single day.

Cons

Their functionality is limited and it doesn't integrate well with other systems we use. That said it works fine when your using it on its own.

“terrible service!!”

Pros

I thought this would blend perfectly with our other software but it's really just a one-way data feed, not a true integration. On the plus side the 401k hosting through ADP was super convenient, checking my balance was also easy.

Cons

Customer service across the board is terrible. When my team contacted both implementation and support, they were challenged, insulted and treated disrespectfully. The EDI feeds constantly failed and caused major headaches. We couldn't map our own general ledger which was really frustrating.

“Good reports but slow support”

Pros

I can easily pull up all the analytics and reports I need. It's awesome for helping me see where we're struggling so I can focus on improving those weak spots.

Cons

I am frustrated that the support team rarely gives direct answers. Finding solutions always requires going through several people or lengthy processes.