Total 2004 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

7%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

LM

Likhitha M.

Enterprise, 11-50 employees

5.0
September 2023

game-changer for compliance

Pros

I am a huge fan of the service connect feature and it makes everything feel so much more connected. And smart Compliance is a game-changer, it keeps us on top of rules and regulations without the usual stress. The W2 review tool is also a lifesaver during tax season and saves me a ton of time.

Cons

sometimes it switches to voicemail when I'm trying to reach my account manager during urgent situations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

J

Jennifer

Oil & Energy, 500+ employees

More than a year

5.0
September 2023

An Unexpected Necessity!

Pros

It provides 24/7 access and visibility to my information. The app is incredibly user friendly and easy to navigate.

Cons

I wish all companies would adopt this app so that I could manage all my information in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ME

M Elizabeth

Health, Wellness and Fitness, 500+ employees

More than a year

3.0
September 2023

ADP Review

Pros

The reporting is thorough, and manipulating the data is not hassle anymore.

Cons

The functionality is quite cumbersome, with several repetitive steps in the onboarding process.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

A

Ana

Food Production, 101-500 employees

Less than a year

5.0
September 2023

Awesome product

Pros

Moving around their website is effortless.

Cons

I couldn't find anything that I didn't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2023

ADP Essential

Pros

This ADP software allows each employee to have their own dashboard to keep track of their important payroll information, paperwork, and access to tax forms.

Cons

There aren't any features on ADP that I disliked. It would be nice if they had a more comprehensive applicant tracking system, but using this program has made the onboarding process much easier for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nikki

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0
September 2023

ADP review

Pros

I can easily view my available vacation days, as well as my pay and all of my benefits.

Cons

I've enjoyed it for the past 2+ years that I've been using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Trish

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
September 2023

Valuable to Keeping Business Going

Pros

It allows me to track time and attendance, ensuring uniform tracking and timely payroll.

Cons

Sometimes the system doesn't work properly and experiences glitches, which can be frustrating. The screen occasionally goes blank, and the app is sometimes slow.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

M

Matthew

Information Technology and Services, 51-100 employees

Less than a year

4.0
September 2023

ADP is one of the best ways to manage employee payments

Pros

This app is packed with features and forward thinking. I can't emphasize enough how amazing it is to have everything I need in one glance, seamless integration with tax preparation during tax time, and the ability to easily change my payment preferences.

Cons

Currently, only three accounts can be configured, which isn't a significant issue but can be somewhat annoying. Nonetheless, having three accounts is still pretty great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Karen

Publishing, 500+ employees

Less than a year

5.0
September 2023

ADP Workforce Now Efficiently Manages the HR Needs of Employees

Pros

ADP Workforce Now is an excellent all in one HR personal portal. I can easily access all of my HR information, including pay, taxes, time off, benefits, employee reviews, and more, from anywhere and at any time. I also appreciate the added security of the system requiring a secondary code from my text each time I log in.

Cons

The phone version of ADP Workforce Now lacks some of the features available on my online portal that I need to access. It would be very helpful to be able to access time off information on my phone, especially when I need to call in sick and don't want to open a full computer window. Apart from that, there aren't many negatives about ADP Work force Now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Steven

Education Management, 500+ employees

More than a year

5.0
September 2023

My Take on ADP Workforce Now Platform

Pros

I appreciate ADP's features like clocking in and out, timecard management, the payroll system, and the ability to see a breakdown of my total pay. I really like ADP.

Cons

One downside I've experienced with ADP Workforce Now is that sometimes I can't clock in and out. I'm not sure why, but it could be due to the WiFi area or connection lags.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

antonello

Farming, 11-50 employees

Less than a year

4.0
September 2023

great

Pros

It keeps me updated and sends notifications immediately.

Cons

It crashes a lot, but I've only been using it for four months.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

T

Taryn

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0
September 2023

ADP Workforce makes life so much easier, especially around tax season

Pros

Keeping track of my own and my team's payroll is incredibly effortless with this platform. I heavily rely on it during tax season to quickly and easily file my taxes.

Cons

Honestly, I don't think there's anything I dislike or find unhelpful about this platform. I've never used it and felt like it lacked any necessary tools or capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brenna

Hospital & Health Care, 500+ employees

Less than a year

5.0
September 2023

App and online functions

Pros

I appreciate having a mobile application for seamless clocking in and out of work. I like that I can add clockings, request vacation time, and validate my time card.

Cons

Often, the app encounters errors or simply doesn't work, which can be very frustrating when I'm trying to clock in and out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Alfredo

Computer Networking, 1-10 employees

More than a year

5.0
September 2023

ADP is Awesome

Pros

I value the ecofriendly nature of this app, as it allows me to receive my pay information without waiting until Fridays. Moreover, I appreciate its paperless approach and the provision of all necessary tax related information.

Cons

One drawback of this app is that it doesn't allow users to connect two accounts simultaneously if they have multiple jobs. As a result, users have to sign out and log back in, which can be a hassle if they forget their password and need to reset it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Angela

Education Management, 51-100 employees

Less than a year

5.0
September 2023

Great Program to use!

Pros

The range of reporting options within ADP Workforce Now is fantastic! I have yet to encounter a report that I cannot find within the platform. I am also thrilled about the new online chat feature. It saves so much time compared to having to call customer service and wait on hold for ages. The chat function is absolutely amazing!

Cons

I didn't like having to make phone calls for customer service help, but now they have an online chat function that is extremely helpful!

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

W

William

Writing and Editing, 1-10 employees

Less than a year

4.0
September 2023

Ask workforce management

Pros

It is straightforward to use and offers excellent features that simplify payroll management, time tracking, and more. It also makes it easy to correct any mistakes in clock ins.

Cons

Occasionally, there are glitches with missing punches, but it's nothing major.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Y

Yanina

Hospital & Health Care, 500+ employees

Less than a year

5.0
September 2023

Great tool to manage your team

Pros

The best thing about ADP Workforce is its simplicity, ease of use, and intuitive navigation. It seamlessly covers all the essential features and functions.

Cons

I can't find any significant cons with ADP Workforce Now. It's a highly useful product without any noticeable drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

ashab M.

Mid-Market, 500+ employees

5.0
August 2023

fantastic platform overall but slow help

Pros

This is one of the best HR platforms I've seen in a long time. It's absolutely packed with features for everything HR-related, like payroll, tracking attendance and handling benefits. The interface is so user-friendly and interactive. My favorite part is how accurate and reliable the payroll is and it automatically does all the math for taxes and other deductions which cuts down on mistakes so much. The employee self-service option is also fantastic, letting my team access their own profiles, work documents and submit time-off requests themselves.

Cons

Getting help from their support team can be frustrating and responses aren't always as quick as I'd need them to be. It's really the only area where I think they could do better.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

HG

Himshikha G.

Mid-Market, 500+ employees

5.0
August 2023

The complete HR package

Pros

I love having all the HR tools in one spot. Being able to manage everything from hiring to offboarding, including all our cloud documents, makes my job way easier. This tool is basically the complete package for every single HR task we have.

Cons

It keeps logging me out every few minutes and asking for reverification.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

JK

Julia K.

Mid-Market, 500+ employees

2.0
August 2023

simple interface but terrible support

Pros

pretty simple UI to use once you figure out where everything is. My favorite thing is that I can see all my old W2s from past jobs that used ADP and they're all saved right in my current profile which is so handy.

Cons

The customer service here is terrible. Seems like they have high turnover and nobody gets proper cross-training. I'll contact 5 different reps about the same problem and get 5 completely different answers. Never sure which response to actually trust.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

2

Functionality

6