ADP Workforce Now Reviews

“Excellent choice for payroll and employees”

Pros

You can check your hours anytime, and another fantastic feature is the PTO management, allowing for easy time-off requests and monitoring of available PTO hours.

Cons

I'm satisfied with everything about ADP; I haven't encountered any drawbacks.

“smooth and reliable for everything”

Pros

I find it really easy to use whether I'm just doing my normal stuff or helping with admin tasks. It never glitches out on me and I've definitely recommended it to my friends because of how smooth it is.

Cons

I haven't found anything to complain about yet. If any issues come up down the road, I'll definitely contact their support team directly.

“Amazing”

Pros

Excellent for direct deposit! Eliminates the need to pick up physical paychecks.

Cons

It's quite effective. I use it weekly for payroll and time off.

“great experience”

Pros

It's incredibly easy to use, with a user-friendly layout that doesn't require specific training.

Cons

The presentation of holiday balances is somewhat unclear.

“Adp payroll”

Pros

I appreciated being able to get paid by logging in with passwords on the website.

Cons

Payroll logging in and out proved challenging.

“User-friendly with great support”

Pros

Interface is so user-friendly and easy to use. But the best part might be the support team and they're fantastic and always ready to jump in and help. I'm really excited to see the new features they're working on.

Cons

Can be sluggish at times and occasionally ADP makes changes without notifying us. Enhanced Time has performance issues but usually functions fine though I'm excited about the upcoming ADP Workforce Manager implementation!

“simple workflow but surprise updates”

Pros

The whole workflow just makes sense and it connects to our other systems without any issues. Getting around is simple and the support team is honestly amazing and they go above and beyond. We tried a few other payroll systems but this one is just smoother.

Cons

I'm not a fan of the unexpected ADP updates and interface changes they push on us without asking. These redesigns feel pointless and I'd rather they leave things alone.

“always evolving and improving”

Pros

I love that it doesn't just stay the same, it's always evolving and getting better.

Cons

sometimes I struggle to find what I need since I'm still learning HR .. it's tough to search for something when you dont even know it exists

“My all-in-one login solution”

Pros

Having everything in one place is a game-changer for me, HR, benefits, payroll, performance reviews. No more remembering a bunch of different logins! and it's clear the team listens to us because the navigation keeps improving.

Cons

The Canadian support team takes forever to respond and I'm stuck waiting over an hour just to get through on the phone.

“simple but clunky navigation”

Pros

I just like how simple and nice-looking the whole platform is.

Cons

Navigating between multiple screens gets tedious and the interface feels pretty clunky overall.

“easy but sometimes freezes”

Pros

Getting around is very easy and my requests get processed super fast. The whole interface just feels easy to me.

Cons

sometimes gets frustrating when it won't let me open multiple browser windows and I'll randomly get logged out or the whole thing just freezes up on me for no apparent reason

“Convenient but needs guidance”

Pros

It's so convenient to handle everything in one single spot. I'm actually excited to start using all the tricks I've learned.

Cons

Figuring out all the features can be tricky when there's no one available to talk to. Having someone there in person was incredibly helpful.

“Interactive but cross-border issues”

Pros

Admin side of things is really interactive and simple. The analytics are fantastic and give me the exact insights I need. Plus our service team is incredible and they're always quick to help us out.

Cons

The chat feature disappeared for cross-border transactions which is frustrating. Also their Canadian service team really needs some work, support there could definitely be better.

“Impressive functionality, needs better support”

Pros

The way it integrates data is seriously impressive and it makes my work so much easier.

Cons

Customer support could definitely be better, having a dedicated account manager would make a huge difference

“Great tools with occasional letdowns”

Pros

I am a big fan of all the different products they have especially the payroll and time and attendance tools.

Cons

Occasionally disappointed with how customer support handles specific problems I've encountered.

“Listens to feedback, disruptive updates”

Pros

I like that they regularly ask for our feedback and you can tell they use it to make the platform better.

Cons

Updates happen without any heads up to users which can be really frustrating when your suddenly dealing with new features or changes you werent expecting

“saves time but has limits”

Pros

It saves me so much admin time because everything just works so efficiently.

Cons

There are some limitations to what it can handle. My admin team would have better insights into specific improvements they'd recommend.

“User-friendly but poor account support”

Pros

It's really user-friendly and I can always just search the knowledge base whenever I get stuck and need help.

Cons

My account manager is hardly ever around when I need them

“They listen and make it better”

Pros

I have been using this for our company's payroll and HR and it's clear they actually listen to our feedback. They've made real improvements to fix some of the clunky processes we all dealt with during the pandemic. It's encouraging to see them work on our experience and I'm feeling good about what's next.

Cons

Populating employee data across different sections can be tricky and the areas where I really need mass import functionality dont support it unfortunately.

“a great and easy upgrade”

Pros

It is so easy for both my managers and our staff to use. Having payroll and benefits all in one spot makes everything easy. After our last system that was always crashing and had terrible support, this has been a massive upgrade.

Cons

Getting answers can be challenging at times and the training really needs some work.