ADP Workforce Now Reviews

“Great tools, hard start”

Pros

The automation features are absolutely amazing! I haven't even explored everything yet but the onboarding process looks super simple. It's also great that it keeps everyone's personal info stored securely in one place.

Cons

The initial setup was a nightmare! Had to make countless calls and complaints before they finally assigned us a different implementation specialist. After 5 months, we're just now getting on track.

“Promising but implementation-heavy”

Pros

I'm still learning but it's already so much easier to find my way around compared to our old system. The interface just feels more friendly.

Cons

Implementation takes quite a bit of effort but I'm still too new to the system to have any real complaints. I know things will be much smoother once we're fully up and running.

“smooth interface, small problems”

Pros

The interface is incredibly smooth and simple to get around. This tool has seriously helped our organization get modern and stay current.

Cons

errors can be tricky to troubleshoot and it's not always clear where they're coming from

“helpful and kind support”

Pros

support team is incredible and they're so patient whenever you need help working through a problem.

Cons

sometimes I run into language barriers especially when I need help with custom reports.

“a tough and slow start”

Pros

User friendly interface whether you're on the practitioner side or just a staff member trying to use.

Cons

Implementation was really rough for us and getting help from customer service has been frustrating.

“has everything you need”

Pros

I love the modular setup and it literally has a component for every single function I could possibly need.

Cons

transition from workforce now to time and attendance feels a little convoluted though it still gets the job done.

“Top choice for my team, disjointed features.”

Pros

UI is easy for my staff to use. They don't get confused or get lost in complicated menus.

Cons

The time tracking feature feels disconnected since it moved outside the main workforce section

“smooth interface, frustrating search”

Pros

Interactive interface is simple for me to show our team how to use everything without any confusion.

Cons

Candidate search functionality could really use some work. I can't easily look up people by there phone numbers or email addresses which makes finding specific candidates frustrating.

“all-in-one but needs more control”

Pros

I appreciate that everything is bundled together. All the HR tools I need are just right there in one place.

Cons

I find myself having to contact ADP pretty often since there's not much I can control on my own as a practitioner.

“Custom reports with difficult navigation”

Pros

Reporting customization options are a huge help. I love that I can set up custom fields that actually fit our specific needs.

Cons

switching between pay profile and employee profile requires too many menu clicks which gets annoying when you need to do it frequently.

“Fantastic wizards, collaborative challenges”

Pros

The wizards for entering new hires are fantastic! They make the whole process so much smoother than any other HR system I've ever used.

Cons

Having multiple people from our large organization able to modify the wizards I rely on can create confusion and workflow disruptions.

“Interactive for the whole team”

Pros

I find the interface really interactive and my team has no trouble figuring out the self-service features on their own.

Cons

It could have used better training during the setup process.

“organized but slow support”

Pros

It makes handling payroll and HR stuff so simple. It connects with our other programs which seriously cuts down on admin work.

Cons

The lack of a dedicated contact person for problems is frustrating. When I submit tickets through service connect, I'm stuck waiting 24-48 hours for any response which really slows things down when I need help urgently.

“Best option for receiving payroll”

Pros

The ADP website and app are the most comprehensive and intuitive payroll system I've used so far.

Cons

As an employee receiving payroll through ADP, I've encountered no negatives so far.

“ADP Workforce Now”

Pros

ADP Workforce Now automates various HR functions, including payroll calculations, benefits enrollment, and timekeeping, streamlining processes and enhancing efficiency. Automated workflows and notifications simplify HR operations and enhance precision.

Cons

ADP Workforce Now is a comprehensive HR solution, but its cost may be prohibitive for small businesses or those with limited budgets. The pricing structure may not suit all companies, particularly those with fewer employees or simpler HR requirements.

“Great program for any size company”

Pros

Setting up and managing the system is a breeze. It integrates seamlessly with accounting software for tax purposes.

Cons

There isn't much to dislike. While cost may be a concern, the efficiency this system offers outweighs it.

“Fantastic Software”

Pros

The ease of use is remarkable. The product's simplicity makes complicated tasks effortless.

Cons

The Time and Attendance feature could be refined to handle more complex processes.

“Great Time Tracking and Employee Portal”

Pros

ADP offers several advantages, such as a mobile app for on-the-go access. It also provides features for tracking vacation, entering time, and accessing training materials.

Cons

There were few drawbacks to using this software.

“always improving, sometimes confusing”

Pros

I like that they're always trying to make their platform better and actually support their users.

Cons

sometimes I get phone reps who cant really help and just keep passing me around to different people.

“Great program”

Pros

Mostly user-friendly and straightforward to grasp.

Cons

It feels a bit dated, but it's reasonably priced.