ADP Workforce Now Reviews

“Controller/Consultant”

Pros

Processing is a breeze. It includes all the necessary features for managing extensive or intricate payroll requirements.

Cons

Sometimes, their service team inadvertently exacerbates issues. While they are proficient around 75% of the time, the remaining 25% can result in misguided fixes. Resolving complex issues can be a prolonged ordeal to connect with their competent staff.

“ADP Workforce Now handles our payroll needs”

Pros

Our employees can submit timesheets directly to Human Resources for payroll processing with ease and speed.

Cons

Both the app and webpage interfaces are visually complex. Employees may struggle to locate frequently used elements among less frequently used ones.

“Simple and easy”

Pros

This platform is straightforward and effortless for overseeing payroll, PTO, and logged hours.

Cons

Navigation on ADP is exceptionally smooth, and the app adds to its convenience.

“Best benefits and payroll product out there!!”

Pros

I adored using this app! Its online benefits enrollment was incredibly intuitive and straightforward. Even the onboarding process was effortlessly navigable. Overall, it streamlined the enrollment for benefits, onboarding, and payroll, making it a seamless experience. I'd wholeheartedly recommend ADP Workforce Now (both the app and website) to any small business without hesitation.

Cons

Certain features require online completion on the website rather than the app, but this inconvenience is minor.

“ADP Good”

Pros

It's simple to use, access my statements, track where my money is going, view W2 forms, and explore various options for taxes, benefits, and finances.

Cons

Occasionally, downloaded PDFs need to be retrieved twice as the first one appears empty.

“Ease of Use”

Pros

I appreciate the employee self-entry capabilities for training, certifications, and qualifications.

Cons

Creating fillable forms can be challenging. It would be beneficial if we could upload a Word doc and have the system convert it to the required format.

“effortless when it's reliable”

Pros

My favorite thing is how easy this platform is to use. Whether I'm wearing my HR hat or just logging in as an employee, everything just makes sense and is right where I expect it.

Cons

It can be a bit sluggish at times and occasionally goes down unexpectedly.

“automation made simple, mostly”

Pros

It automates our workforce management which is a huge help. Uploading payroll data for hundreds of employees is incredibly simple.

Cons

The software can be really glitchy at times and I often find myself having to switch back to the classic view just to get things working properly.

“Dated interface with basic features”

Pros

I can usually find most of what I need though sometimes I have to dig around a bit through all the info they have.

Cons

Interface feels clunky and difficult to use. The timekeeping features are really basic and feel outdated and they definately need a major overhaul.

“Great dashboards, sluggish performance”

Pros

The reporting and analytics are great, and I'm a really big fan of the payroll dashboards.

Cons

sometimes I run into system bugs and the website can be really slow to load.

“simplifies compliance, slow support”

Pros

User friendly interface and it makes tracking, reporting, and handling compliance way simpler. Honestly every company should use this as it just streamlines everything beautifully.

Cons

Customer service feels slow and not very helpful. Most of the time I end up solving problems myself when I really need their support to save time.

“an all-in-one dream solution”

Pros

Having an all-in-one system is fantastic. Everything I need is right there. Getting help is easy and the interface makes finding answers very simple. I'd definitely recommend this to anyone.

Cons

Biggest challenge I've faced is taking over a system that was only partially set up before I arrived which created quite a headache initially. That said, the support team has been incredibly responsive in helping us get everything configured properly and walking us through all the features.

“Frustrating at almost every turn”

Pros

The e-learning part is actually pretty good. I can assign training and easily track who's finished. We can upload our own stuff and their built-in catalog has a decent selection to choose from.

Cons

The interface isn't very interactive, there's always some little step that doesn't make sense when I'm trying to modify or add something which means I end up calling support to walk me through it. The reporting and dashboard features are pretty frustrating to work with. It's hard to customize them to get the data I actually need like vacation accrual reports that show all existing requests instead of just summarizing what's been taken and what's left.

“efficient but expensive screening”

Pros

Finding employee info is so simple. One click and I have everything I need. As someone who does payroll, that kind of efficiency is a massive time-saver. And we all know time is money!

Cons

screening feature gets expensive. I've seen other background check apps that pull the same info for way less money.

“Perfect for our small team”

Pros

I really love that everything is bundled together, it's perfect for a small team like ours. The recruiting module is a definite standout, moving through the hiring process feels smooth and interactive. I'd be curious to see more about the onboarding features, maybe even get a demo to check them out.

Cons

The wait times for customer support could definitely be shorter. When I'm dealing with urgent issues, I really can't afford to sit around waiting for help. I'm not sure what the best solution would be on there end since I dont handle payroll myself.

“custom reports, impersonal support”

Pros

The reporting feature works really well for me. I like that I can tweak and customize the reports whenever I need to.

Cons

support team treATs smaller companies like second-class customers, no dedicated account manager for us since we're apparently not big enough to matter.

“Great integrations, weak recruiting features”

Pros

I'm impressed by their huge partner marketplace and it makes adding integrations really a piece of cake. Their annual Pro summit conference is also super well-run. It's clear they have the resources to keep rolling out solid updates.

Cons

recruiting and onboarding features could use some improvement. Cost transparency isn't great and managing different services can be tricky. Customer service wait times are pretty frustrating and the whole process feels inconvenient.

“simple for employees, slow support”

Pros

The employee self-service feature is really simple and user-friendly.

Cons

Customer support really falls short and they dont respond to calls or emails quickly enough.

“Good and always evolving”

Pros

I am not super techy but I picked this up right away. The best part is that they're always adding new stuff to keep up with the times.

Cons

I Can't really think of anything negative right now.

“Daily time-saver, complex remote taxes”

Pros

The automation is a lifesaver! It saves me so much time every single day.

Cons

The tax handling for remote workers isn't very simple and could use some work.