ADP Workforce Now Reviews

“all-in-one but slow”

Pros

I love having all my important stuff, payroll, onboarding, HR in one place. It just makes everything flow so much better and saves me a ton of effort.

Cons

network speed really frustrates me and payroll processing drags on forever because everything runs so slow.

“User friendly and integrated”

Pros

This platform is so easy to get around. Everything connects perfectly which makes all my different workflows work together smoothly.

Cons

I can't connect it to our external financial ERP system.

“simple and secure, slowww support”

Pros

I find it really simple to use. Knowing that tax and compliance are handled properly gives me such peace of mind.

Cons

support response times can be frustratingly slow when I need help with urgent issues.

“a game-changing hub, delayed setup”

Pros

Having everything in one spot is a game-changer. It just makes my whole workflow so much smoother.

Cons

Implementation has been dragging on way longer than expected.

“innovative platform but tedious setup”

Pros

They're always coming out with cool new features which I love. But it does take forever to type in all the initial information.

Cons

setting up PTO plans gets tricky when your using it alongside another time management system. The integration with other platforms could definitely be smoother and there's no pending bucket feature which would be really helpful.

“easy with payment flaws”

Pros

It's easy to use and the field grabbers are awesome. I just wish the reporting features were a bit stronger.

Cons

The system can't round payments properly so employees end up getting paid a few pennies over their actual salary. Setting up local tax solutions is a real headache and getting K1 pay configured is more complicated than it should be.

“Reliable through the years, poor outage communication”

Pros

I've been using this for a long time now and it just feels really amazing. They're always updating it to match the latest rules which takes the guesswork out of my job and makes everything run smoother.

Cons

After ADP upgrades, it sometimes crashes with zero communication about when it'll be back online. You're left hunting for answers on the Bridge which is incredibly frustrating. Thankfully it doesn't happen frequently but still annoying when it does. The tax notice upload feature works well though for urgent tax issues I've learned to also contact my rep directly since relying on just the upload isn't always enough.

“Mobile-first convenience”

Pros

Mobile access for HR and payroll is a total game changer. Since we're all glued to our phones anyway, it just makes sense to have this info right there.

Cons

The support team and how they handle escalating problems could be way better. Managing cases is frustrating since I have to explain the same issue to every new person I talk to. Some of their support staff really know their stuff but others seem less informed about the system. At least the bridge feature works well though!

“convenient but had a lot of tax delays”

Pros

The mobile app is great because it gives my team access to everything they need. It's super convenient for everyone.

Cons

tax amendment process has taken our company several years to complete.

“simple but rigid workflows”

Pros

Mapping out workflows is so simple and interactive. I love how simple it makes it to get my processes organized.

Cons

It won't let me change when benefits kick in which is really frustrating. Also the standard reports look basic and could use better formatting options.

“a shared compliance load”

Pros

I don't have to stress about all the compliance tasks by myself anymore which is a huge relief. The system really helps share that load.

Cons

Getting support can be frustrating when changes are made to our configuration without fully understanding the downstream impact on other processes.

“Quick but cluttered homepage”

Pros

I like that I can find what I'm looking for really quickly. I don't have to dig through a bunch of confusing menus to get the info I need.

Cons

The homepage feels very cluttered and can be tough to find your way around at first.

“everything connects but features are hard to find”

Pros

Everything connects perfectly and just works the way it should. Plus the service our team gets is fantastic.

Cons

sometimes it's tough to locate all the features this thing has to offer.

“easy after a tricky start”

Pros

You can do most things in just a click or two. It feels a bit tricky at first but once you get the hang of it, finding your way around is very easy.

Cons

The training sessions are lacking. You go through multiple training sessions but when they're finished, you still feel like you didn't pick up enough to actually use the system confidently.

“centralized but slow”

Pros

Having all my resources, reports and analytics in one spot makes my job so much easier. The reports dashboard is really clear and I can pull team reports in no time.

Cons

pages constantly reload whenever you do anything major and that loading bar gets really annoying after a while.

“it works but pricey”

Pros

Handling payroll for different locations got a lot easier once I learned the system. It takes a minute to learn but it's totally worth it.

Cons

The add-ons come with flat-rate pricing that can get expensive fast when you need multiple features.

“an all-in-one lifesaver”

Pros

I love having all my HR tools in one place. Setting it up was simple and training my team online went off without a hitch. The support is top-notch, having a dedicated person to call for urgent payroll or benefits issues is a lifesaver.

Cons

support setup is veryfrustrating, only admins can actually call for help. If I'm managing a location remotely and run into issues, I cant contact support directly. Instead I have to go through HR first who then reaches out to the support team. It adds unnecessary steps when you need quick assistance.

“smart recruiting, clumsy reports”

Pros

The recruitment tool is hands-down my favorite part. Posting jobs is easy and the application info we get helps us make much smarter hiring choices.

Cons

Finding and running reports can be frustrating since the navigation isn't very easy. I often struggle to remember where specific reports are located and sometimes it takes way too long to track down what I need.

“Overall ADP Review”

Pros

We manage multiple companies, so having all functionalities easily accessible is very helpful.

Cons

We faced some challenges with our pay codes and other aspects due to our complex payroll setup, but now everything is resolved!

“CRUCIAL to buy for your employers.”

Pros

I can easily access payroll, hours worked, and direct deposit.

Cons

There are no drawbacks for me regarding this product. I believe all employers should consider investing in it.