Anonymous
Mid-Market, 500+ employees
“Responsive but clunky backend Ui”
Pros
I'm always impressed with how quickly their support team gets back to me whenever I have a question.
Cons
backend interface could definitely be more easy to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Rakesh K.
small-Business, 500+ employees
“Organized but hard to navigate”
Pros
I can keep all our employee info like personal details, salary and taxes, neatly organized in one place. The permission settings are great because I can give people access only to what they need.
Cons
The categorization system isn't great so I often struggle to locate the right tab when I need specific information or results.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Ginny H.
Mid-Market, 500+ employees
“complete transformation”
Pros
The recruitment features completely changed how we onboard people since our new hires are way more involved now. Benefits enrollment used to be a paper nightmare but now it's a smooth digital process that does everything for us. Their support team is also amazing at handling employee questions. Plus the analytics dashboard shows me real-time data I never had access to and I can build custom reports that save me so much time.
Cons
sometimes we struggle to locate specific online training materials for certain features though support responds quickly when I submit a case for help.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Mid-Market, 11-50 employees
“convenient with some limits”
Pros
It was so handy being able to pull up old pay stubs from my last job.
Cons
Integration capabilities differ depending on your employer's setup as some let you modify withholdings directly while others use alternate methods and ADP WFN only provides read-only access
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Kerron R.
Mid-Market, 11-50 employees
“intuitive with rigid reports”
Pros
Whole system just feels natural to use. I love that I can customize things and the navigation is so logical that anyone can figure it out.
Cons
reporting features are pretty flexible but creating custom reports isn't as simple as I'd like. The filter options feel restrictive and you can't really interact much when previewing reports.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Mid-Market, 11-50 employees
“all-in-one but outdated and pricey”
Pros
I like having everything bundled together in one spot. I bet it would be even better for a bigger company with more complicated needs.
Cons
UI feels outdated compared to what's available today. Cost-wise, we found it was pricier than other options out there for an organization our size with our specific requirements.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
6
Anonymous
Mid-Market, 11-50 employees
“Helpful but inflexible onboarding”
Pros
It's VERY helpful for creating reports and keeping all the important HR stuff organized in a single, easy-to-find place.
Cons
onboarding process feels pretty outdated and there's really no way to customize it to fit our needs. They definitely need to put some serious work into improving this area.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Barbara
Marketing, Advertising, 11-50 employees
More than a year
“Easy to Change and Update Direct Deposits”
Pros
I liked that I could access the time clock both remotely and in the office.
Cons
The remote feature had a limited distance setting, which I believe was determined by our employer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Enterprise, 500+ employees
“convenient but disruptive”
Pros
I can easily check my time records, personal info, time-off requests, pay stubs, tax forms and benefits. Everything I need is right there.
Cons
It used to be pretty sluggish and had issues with pages not loading properly, though they seem to have fixed that problem. Now my main frustration is getting logged out constantly during the day and it's really disruptive to my workflow.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Adamu
Healthcare, 1-10 employees
Less than 6 Months
“ADP Workforce Now product review”
Pros
The software helps me with human resources tasks, and it works well.
Cons
The product is somewhat expensive, but it is still worth the price.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
angelli R.
Mid-Market, 500+ employees
“smooth and simple”
Pros
Having so many tools in one place makes onboarding new people smooth and simple. I can request documents and check reports to see what's still missing. It's so easy to use and it definitely makes my day run smoother.
Cons
I can't think of anything negative right now, everything works well for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Andrea
Healthcare, 500+ employees
Less than a year
“Software to monitor payroll”
Pros
I've been using ADP for just over six months and love seeing the breakdown of my upcoming paycheck. It helps me monitor my pay, savings, and taxes, and pulling my W2 directly from the app is super convenient.
Cons
I'm loving everything so far but always open to learning as I discover new features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Pawan
E-learning, 101-500 employees
“ADP Workforce now provides excellent payroll management service”
Pros
ADP Workforce Now is an enhanced version of ADP, which not only allows online payroll management and disbursement but also integrates HR management for a seamless workflow. It integrates easily with Excel and Google Sheets, is cost-effective, and makes payroll distribution very efficient and accurate.
Cons
Customer support could be faster and more responsive. The application isn't as advanced as the online website, which can complicate things. Sometimes the cloud services stop working without any fault on our end.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Younes
Marketing, Advertising, 11-50 employees
More than a year
“We can grow with ADP Workforce Now”
Pros
Importing employee changes is simple and saves me a lot of time compared to manually updating information.
Cons
The only downside is its limited language support, although our company operates in many countries.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Craig
Consumer Services, 500+ employees
More than a year
“Payroll Management with Ease”
Pros
It is easy to use, has all my information in one place, and is accessible from anywhere.
Cons
It can be a bit cumbersome when using the software in multiple languages.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
6
Functionality
8
Jayanthi
Engineering, Construction, 500+ employees
More than a year
“ADP Workforce Review”
Pros
It is very easy to handle and great for seeing the metric of salary changes month to month. Comparing tax with the old and new regimes for better insight is another cool feature of the portal.
Cons
I had difficulty understanding the claims process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amanda
Real Estate, 51-100 employees
More than a year
“ADP - Useful”
Pros
I like that I can access my payroll information at home through the mobile app.
Cons
The notification system could be a bit more intuitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ThankGod
Automation, 1-10 employees
More than a year
“An all-in-one HR Automation platform”
Pros
What I love about ADP Workforce is the seamless platform and the ability to automate entire HR processes without hassle. The ease of onboarding paid and non-paid talent is great, and I can easily integrate it with other HR business applications. The customer care is impressive, perfectly handling the setup process. This is easily one of the best HR automation products on the market. Our company has seen a positive impact and increased productivity thanks to this platform.
Cons
Currently, the only improvement I see necessary is the ease of navigation through the website. Apart from that, I'm satisfied with the ADP platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
kelly
Automotive, 500+ employees
More than a year
“ADp”
Pros
I can check it at home, even after I'm no longer employed there.
Cons
No, it is really safe and simple to use. I love it and it has never given me any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mbonjo
IT, 1-10 employees
Less than a year
“Excellent cloud-based human resources management software”
Pros
I love this software for its unique features. Most importantly, ADP Workforce Now provides businesses with analytics and reporting tools to help track and analyze HR metrics.
Cons
I haven't encountered any negatives while using this software. I must admit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10