Total 2004 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

7%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

4.0
April 2023

Responsive but clunky backend Ui

Pros

I'm always impressed with how quickly their support team gets back to me whenever I have a question.

Cons

backend interface could definitely be more easy to use.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

RK

Rakesh K.

small-Business, 500+ employees

5.0
April 2023

Organized but hard to navigate

Pros

I can keep all our employee info like personal details, salary and taxes, neatly organized in one place. The permission settings are great because I can give people access only to what they need.

Cons

The categorization system isn't great so I often struggle to locate the right tab when I need specific information or results.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GH

Ginny H.

Mid-Market, 500+ employees

5.0
April 2023

complete transformation

Pros

The recruitment features completely changed how we onboard people since our new hires are way more involved now. Benefits enrollment used to be a paper nightmare but now it's a smooth digital process that does everything for us. Their support team is also amazing at handling employee questions. Plus the analytics dashboard shows me real-time data I never had access to and I can build custom reports that save me so much time.

Cons

sometimes we struggle to locate specific online training materials for certain features though support responds quickly when I submit a case for help.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 11-50 employees

4.0
April 2023

convenient with some limits

Pros

It was so handy being able to pull up old pay stubs from my last job.

Cons

Integration capabilities differ depending on your employer's setup as some let you modify withholdings directly while others use alternate methods and ADP WFN only provides read-only access

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

KR

Kerron R.

Mid-Market, 11-50 employees

4.0
April 2023

intuitive with rigid reports

Pros

Whole system just feels natural to use. I love that I can customize things and the navigation is so logical that anyone can figure it out.

Cons

reporting features are pretty flexible but creating custom reports isn't as simple as I'd like. The filter options feel restrictive and you can't really interact much when previewing reports.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Mid-Market, 11-50 employees

3.0
March 2023

all-in-one but outdated and pricey

Pros

I like having everything bundled together in one spot. I bet it would be even better for a bigger company with more complicated needs.

Cons

UI feels outdated compared to what's available today. Cost-wise, we found it was pricier than other options out there for an organization our size with our specific requirements.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

A

Anonymous

Mid-Market, 11-50 employees

4.0
March 2023

Helpful but inflexible onboarding

Pros

It's VERY helpful for creating reports and keeping all the important HR stuff organized in a single, easy-to-find place.

Cons

onboarding process feels pretty outdated and there's really no way to customize it to fit our needs. They definitely need to put some serious work into improving this area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

B

Barbara

Marketing, Advertising, 11-50 employees

More than a year

5.0
March 2023

Easy to Change and Update Direct Deposits

Pros

I liked that I could access the time clock both remotely and in the office.

Cons

The remote feature had a limited distance setting, which I believe was determined by our employer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Enterprise, 500+ employees

4.0
March 2023

convenient but disruptive

Pros

I can easily check my time records, personal info, time-off requests, pay stubs, tax forms and benefits. Everything I need is right there.

Cons

It used to be pretty sluggish and had issues with pages not loading properly, though they seem to have fixed that problem. Now my main frustration is getting logged out constantly during the day and it's really disruptive to my workflow.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Adamu

Healthcare, 1-10 employees

Less than 6 Months

4.0
March 2023

ADP Workforce Now product review

Pros

The software helps me with human resources tasks, and it works well.

Cons

The product is somewhat expensive, but it is still worth the price.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

AR

angelli R.

Mid-Market, 500+ employees

5.0
March 2023

smooth and simple

Pros

Having so many tools in one place makes onboarding new people smooth and simple. I can request documents and check reports to see what's still missing. It's so easy to use and it definitely makes my day run smoother.

Cons

I can't think of anything negative right now, everything works well for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Andrea

Healthcare, 500+ employees

Less than a year

5.0
March 2023

Software to monitor payroll

Pros

I've been using ADP for just over six months and love seeing the breakdown of my upcoming paycheck. It helps me monitor my pay, savings, and taxes, and pulling my W2 directly from the app is super convenient.

Cons

I'm loving everything so far but always open to learning as I discover new features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Pawan

E-learning, 101-500 employees

5.0
March 2023

ADP Workforce now provides excellent payroll management service

Pros

ADP Workforce Now is an enhanced version of ADP, which not only allows online payroll management and disbursement but also integrates HR management for a seamless workflow. It integrates easily with Excel and Google Sheets, is cost-effective, and makes payroll distribution very efficient and accurate.

Cons

Customer support could be faster and more responsive. The application isn't as advanced as the online website, which can complicate things. Sometimes the cloud services stop working without any fault on our end.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Y

Younes

Marketing, Advertising, 11-50 employees

More than a year

5.0
March 2023

We can grow with ADP Workforce Now

Pros

Importing employee changes is simple and saves me a lot of time compared to manually updating information.

Cons

The only downside is its limited language support, although our company operates in many countries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

C

Craig

Consumer Services, 500+ employees

More than a year

3.0
March 2023

Payroll Management with Ease

Pros

It is easy to use, has all my information in one place, and is accessible from anywhere.

Cons

It can be a bit cumbersome when using the software in multiple languages.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

6

Functionality

8

J

Jayanthi

Engineering, Construction, 500+ employees

More than a year

4.0
March 2023

ADP Workforce Review

Pros

It is very easy to handle and great for seeing the metric of salary changes month to month. Comparing tax with the old and new regimes for better insight is another cool feature of the portal.

Cons

I had difficulty understanding the claims process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Amanda

Real Estate, 51-100 employees

More than a year

5.0
March 2023

ADP - Useful

Pros

I like that I can access my payroll information at home through the mobile app.

Cons

The notification system could be a bit more intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

ThankGod

Automation, 1-10 employees

More than a year

5.0
March 2023

An all-in-one HR Automation platform

Pros

What I love about ADP Workforce is the seamless platform and the ability to automate entire HR processes without hassle. The ease of onboarding paid and non-paid talent is great, and I can easily integrate it with other HR business applications. The customer care is impressive, perfectly handling the setup process. This is easily one of the best HR automation products on the market. Our company has seen a positive impact and increased productivity thanks to this platform.

Cons

Currently, the only improvement I see necessary is the ease of navigation through the website. Apart from that, I'm satisfied with the ADP platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

kelly

Automotive, 500+ employees

More than a year

5.0
March 2023

ADp

Pros

I can check it at home, even after I'm no longer employed there.

Cons

No, it is really safe and simple to use. I love it and it has never given me any trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mbonjo

IT, 1-10 employees

Less than a year

4.0
March 2023

Excellent cloud-based human resources management software

Pros

I love this software for its unique features. Most importantly, ADP Workforce Now provides businesses with analytics and reporting tools to help track and analyze HR metrics.

Cons

I haven't encountered any negatives while using this software. I must admit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10