ADP Workforce Now Reviews

“Easy to use”

Pros

It keeps things to the point which is what I appreciate most. It's simple to use, user friendly and the overall quality has been very good.

Cons

It could still improve by offering more modern apps along with better access and additional features.

“helpful review automation”

Pros

The automated review notifications and the built-in timeline are really useful features in the system.

Cons

One thing that doesn't work well is that the email alert for a pushed review doesn't include the employee's name.

“I like the punch tracking”

Pros

Being able to go back and review every clock in and clock out is really useful. It makes it much easier to catch when a punch was missed and figure out what happened.

Cons

The only problem is that wifi issues can sometimes interfere with how well the clock in and clock out feature works.

“salary and benefits at hand”

Pros

As an employee it lets me check details about my pay, benefits, vacation time and other information without having to call Human Resources. Having everything available right there is really helpful especially whenever I need it!

Cons

Getting into the system feels a bit inconvenient since it asks for too much information during authentication. The access process should be simpler.

“anyone can use!”

Pros

Using this product has been very easy and that really helps our maintenance staff especially those who sometimes struggle with technology.

Cons

I honestly haven't run into any problems with the product.

“So organized”

Pros

Everything felt well organized with a tab or drop down available for each part of the software. It made it simple to search for new talent and remove outdated resumes and employee files with just a click.

Cons

The only feature I'd still want is a quicker way to connect it with salon or spa software in just a few clicks.

“My recommendation”

Pros

Very easy to navigate and check details whenever needed. I'd absolutely recommend it to someone else. Another thing I really appreciate is that Direct Deposit appears several days early.

Cons

Seriously I don't have any complaints. Everything has been good for me!

“Review of software”

Pros

Getting into the system is convenient and the time-tracking features work really well.

Cons

One thing I didn't like was that logging in could be delayed at times.

“layout is a plus, tech issues linger”

Pros

The part I appreciate most about the platform is the layout.

Cons

After using this for more than four years both employees and I have run into quite a few frustrations. There have been plenty of technical problems especially with logging in and password resets seem to happen far too often. I work with many older employees and their biggest issue is having to reset their passwords since they don't use this regularly. Some of them also aren't very comfortable with technology which makes it even more difficult. Even when I enter hours for my department, I've seen cases where the data doesn't show up the way it was originally entered. There are a lot of basic tasks in the system that really should be more easy.

“helpful support”

Pros

Whenever questions come up, the customer support team is really helpful and responsive. It's also very simple to keep track of my weekly hours and check my sick leave and vacation balances :)

Cons

Changing banks can make direct deposit a bit of a hassle. Aside from that it's a really solid software.

“Review by user”

Pros

It's always available when I need it, the menus are simple to navigate and the help features are consistently accurate and useful.

Cons

As an everyday user, I really can't think of any setbacks.

“paycheck preview is fantastic!”

Pros

Being able to see what my paycheck will look like a day earlier is the part I enjoy most about this software. I absolutely love that feature! Two thumbs up!!!

Cons

Honestly there isn't anything I dislike about it. It's been marvelous!!

“simple to figure out”

Pros

Once the setup is in place, the system is very simple to work with. Tracking vacation time and other company policies is easy and the Time and Attendance features are accessible to all supervisors and very user friendly.

Cons

Reporting is where it gets frustrating since the reports available in the system have to be matched up with others to create a complete payroll report. The reporting workflow could be a lot more user friendly for a payroll administrator and contacting customer service usually ends up taking a big chunk out of the day.

“onboarding works, support falls short”

Pros

Works well for onboarding and keeping employee profiles organized. That said a few features are not very accessible and can take some digging to locate.

Cons

Dealing with their customer service has been frustrating throughout the 1+ year I've used the platform. Because of that I'm often reluctant to reach out when something goes wrong. There are also random technical issues that pop up without warning and they interrupt the ability to give new hires a smooth onboarding experience. I don't run into this nearly as much with other onboarding platforms I use.

“simple navigation”

Pros

The app is very user friendly and makes clocking in quick and convenient.

Cons

Even though the app is simple to use, sometimes it keeps crashing and I have to reset it before I can use it again.

“quick leave requests”

Pros

Clocking my hours and requesting time off was very easy and the software was simple to navigate.

Cons

Customer support could have been a bit more helpful when I needed assistance from their department.

“handy access to payroll docs”

Pros

Getting to my paystubs, tax forms like W-2s and 1099s and other employment documents is very convenient and I can pull them up on my own without having to ask anyone for help or submit a special request.

Cons

If a person works for two companies, their information can sometimes end up getting mixed together.

“powerful once learned”

Pros

After you really learn your way around it, the platform is fairly easy to use but getting to that point takes a long time.

Cons

They are not very welcoming or supportive when you are new to the platform. It often takes multiple calls to get assistance and the response time is slow. Handling things like time off and vacation pay is also very difficult. In the end, you are mostly left to figure it out yourself while they simply mirror what you already have.

“Easy time tracking”

Pros

Punching in and out with this solution is really simple. The layout is clear, nothing feels confusing and using it at work is very easy.

Cons

I really don't have any issues to point out because it's so simple to use.

“makes things convenient”

Pros

Handling everyday tasks is mostly easy especially when it comes to clocking in and out, checking pay details and similar basic functions.

Cons

The interface could be better and there are some moments when the clock in and clock out feature does not work properly.