ADP Workforce Now Reviews

“Pretty decent”

Pros

Having HR benefits, timekeeping and payroll all connected in one portal has been a big improvement. It used to require logging into three separate systems so having everything together is much more convenient. I also really appreciate that the integrations come with their own connection files and some of the information transfers over right away.

Cons

An issue I've noticed is with employees who transfer and work in a different province. If the same employee record is reused, the worked-in province does not always update correctly unless a new employee number is created.

“Great for payroll”

Pros

Whether the company is very small or much larger, this platform handles payroll and benefits really well. It also lets you keep up with employee attendance, sick time, leave and similar records without much trouble. The self service portal is a nice feature because employees can take care of certain tasks on their own and admins can still step in to approve things if that's the preferred process. Setup is easy, daily use is manageable, customer support has been solid when needed and mobile access is a big advantage.

Cons

One frustration is that system updates sometimes change the workflow more than necessary which can make routine tasks harder than before. It can also be a bit slow to load at times.

“simple and convenient”

Pros

Handling payroll and time tracking really doesn't get much more convenient than this. The app makes everything accessible and using the desktop version to make changes is just as easy. Whenever something comes up, customer support is available and helpful!

Cons

The email alerts could be a little more customizeed to each person's specific needs.

“my thoughts”

Pros

Having them handle our source deduction remittances and prepare the T4s at year-end takes a big task off our plate. It also helps keep payroll more confidential since it isn't tied directly into our general accounting software.

Cons

Reporting side doesn't work especially well for our needs. We have monthly RRSP and extended health remittances that need to go to providers and pulling the numbers I need usually means running several reports and doing extra calculations myself.

“app clock-in and pay clarity”

Pros

Being able to clock in right from the app is something I really appreciate. It also lets you view a detailed breakdown of your pay and the hours you've worked during each pay period which is really helpful.

Cons

I don't have many complaints but one thing I didn't like was the bi-monthly pay. Getting paid only on the 7th and 26th felt like too much time between checks. In my opinion they should stick to weekly or biweekly pay options instead.

“reports stall and approvals glitch”

Pros

One thing it does well is reporting: you can build reports with a lot of specific customization. It also integrates very well with our accounting software (Sage300) which has been a real advantage.

Cons

The problem is that report processing often doesn't work the way it should. I'd set up a report and it would just sit in "processing" without ever finishing. Approving hours is also glitchy. After making hour adjustments in the group timecard, a triangle would appear next to those employees and I'd have to refresh the webpage before I could approve their hours. It feels very redundant.

“helpful support”

Pros

Using this software feels pretty easy and accessible so getting around it doesn't take much effort. Whenever questions come up or something isn't working right, the customer support team especially My Life Advisor, has consistently been available and helpful.

Cons

A frustrating part is that the login process can be unreliable at times. You really have to save the correct login page as a bookmark because searching for it on Google can easily lead you to the wrong link. The look of the page could also use some improvement since the interface feels a bit cold and visually outdated.

“reliable onboarding”

Pros

Payroll setup and processing have worked really well and the new hire onboarding tools are solid. Handling year-end tax forms is convenient, PII security feels dependable and the cloud-based setup makes the system accessible and highly available when needed.

Cons

Paystubs older than 36 months can't be downloaded. I'm not sure whether that restriction comes from the software itself or from a policy my organization has in place.

“reporting hurdles and support roadblocks”

Pros

The employee-facing interface is clear and easy to use.

Cons

From the admin side though, building reports is nearly impossible unless you sit through multiple training sessions and webinars. And even after all that, reporting still feels far more complicated than it should be for practitioners and admin users to actually make good use of it. On top of that the organization feels extremely bureaucratic to the point that even technical support seems confused by their own access-control process. The person responsible for this at my company left in March 2021 and I took over after her. Since then I still regularly run into problems when calling support because they refuse to help, saying I'm not on the list of "authorized users." Every single time, I have to repeat the whole situation, waste a lot of time explaining it and then they eventually conclude that I wasn't added to some specific list. It's incredibly frustrating.

“I like the layout”

Pros

The layout is clear which makes everything pretty simple to read and follow.

Cons

It feels quite outdated overall and I'd really like to see a more modern homepage.

“Excellent HR software!”

Pros

Mobile app and the calendar/scheduling tools have been really useful! As a remote employee, communicating with HR feels very simple and organized through the platform.

Cons

At times certain tabs feel tucked away or harder to locate than they should be. There are also a few too many subcategories and the homepage UI could use an update to feel a bit more user friendly.

“user review”

Pros

Being able to keep up with hours, weekly pay stubs, 401k, PTO and pull my W-2 digitally at the end of the year has been one of the most useful parts.

Cons

One thing to watch out for is that the platform comes in different versions and plan levels so when you switch jobs the features may not be the same. Since not every company pays for the same package, adjusting to a new setup can be frustrating.

“Tax records are fantastic!”

Pros

Handling payroll with this software has been excellent and when tax sea son arrives, pulling up tax records is incredibly simple.

Cons

I don't have any complaints about the software. It's very user friendly.

“clean layout, annoying login issues”

Pros

The interface looks polished and I can always find the information I need without any trouble. Everything is organized clearly and presented in a way that's simple to read.

Cons

Getting into the system can be frustrating. The MFA setup seems to have some problems and I also get the sense there are features our company probably isn't using to their full potential. Since I only log in once in a while to check pay or benefits, usually only when something seems off, I end up having to reset my password almost every time after a few months. It would help a lot if there were notifications whenever a pay stub is posted, just as a reminder to log in now and then and review things. Fixing the password reset bugs would also make a big difference.

“time tracking that saves hours”

Pros

Keeping up with time records and year end data is easy and the product saves a lot of time overall.

Cons

At this point I don't have any negative feedback to share.

“clear pay statements and tax docs”

Pros

Pay statements and tax prep documents are simple to pull up and understand. The way everything is laid out visually makes the information much easier to review.

Cons

The time off request and approval process isn't very accessible and the user interface in that area could definitely be better.

“So accessible”

Pros

Using this software has been pretty easy since I can access it from my phone, ipad or computer whenever I need to. The layout is simple enough to move through without feeling complicated and I'm always able to pull up my pay stubs and W-2s when I need them.

Cons

Its inconvenient to have to reset my password if I haven't logged in for a couple of months. I usually check my pay stub twice a month but if I go a longer stretch without signing in, that extra reset step can be a hassle.

“My recommendation”

Pros

Does a really good job of keeping all employee details in one place especially payroll, time and labor, vacation balances and visibility into the organizational structure. One feature I value a lot is being able to access tax forms from several previous years.

Cons

There are times when it loads a bit slowly which can be frustrating. Even with that I would still recommend the software.

“Positive experience”

Pros

Navigating through this software is one of the best parts! Everything feels easy and easy to move through which makes daily use much more convenient.

Cons

Something I don't like is the unusual lunch deductions which can feel a bit confusing at times.

“love the payroll flexibility”

Pros

After researching and trying different payroll and HR platforms, this has been the clear favorite for us! We have no plans to switch to anything else. We were even able to bring our accounts payable into the system and use it to direct deposit payments to our customers which has been a huge plus. The Direct Deposit feature is especially useful because employees can update it on their own including splitting their paycheck into as many as four different accounts. On top of that there are extra perks through Life Mart, like discounts on hotels, rental cars, cell service and other specials from various businesses. We ab solutely love this!

Cons

Honestly I haven't come across anything about the software that I dislike.