ADP Workforce Now Reviews

“covers a lot of functions!”

Pros

One of the best things about this software is how many functions it can cover. It can be used just for payroll or it can work as a fully integrated HR platform depending on the package you choose and what your organization needs. I've worked with it in places where we only used the payroll side for time entry and related tasks and I've also seen it used as a complete system for HR and internal communication. When it's fully integrated, it's really valuable because employees can quickly access policies, documents and other important information, while administrators can send communications out to the entire staff in one place.

Cons

During the upgrade from an older version to this one, I was involved in the implementation and we ran into a few issues early on which is somewhat expected. The problems were serious enough that payroll for about 90 staff members was delayed by 3 to 5 days. Because of that experience, I think a full integration needs to be rolled out more carefully, tested thoroughly and supported with a backup plan just in case something goes wrong.

“Interactive app”

Pros

Creating paychecks and getting them out to employees is really convenient. The app is interactive too so employees can quickly view, send and print their pay stubs whenever they need to.

Cons

I don't have any complaints about this tool.

“A must have!”

Pros

Navigation is very easy and all the important payroll details and history are readily available whenever I need them.

Cons

The wording around which payroll period is considered current can be a little confusing at times.

“Self-service”

Pros

Getting to payroll details, tax documents, personal profile updates and performance reviews is really convenient. Everything I need is in one place which makes the system very useful.

Cons

I don't have any complaints. The program has been excellent overall!

“has everything”

Pros

Having HR, payroll, talent management and other functions all in one application makes a big difference. It lets our team keep everything in a single system instead of juggling several different tools. That kind of simplicity really helps when it comes to scaling.

Cons

One thing that could be better is the navigation with payroll. There are dropdowns inside other dropdowns and people at our company often say they wish more options would appear directly in those menus rather than having to keep clicking around within Payroll to get where they need to go.

“Quick access”

Pros

Quick access to important company information and tools especially benefits details, makes a real difference! It helps simplify the onboarding process and makes everything much easier for employees to follow and understand.

Cons

This software would be better with drag and drop functionality and a more accessible design. The interface still feels dated and somewhat outdated and it really needs a more user friendly, smooth experience overall.

“helpful support every time”

Pros

One thing I can genuinely praise is the customer support--they're always very helpful when I reach out. The unfortunate part is that I end up having to contact them far more often than I should.

Cons

Whenever tax rules change and you rely on custom reports that only the software can fix, you really have to stay on top of them and remind them to make those corrections. Rehires also need extra attention since TRIMs sometimes don't get processed because of backend problems.

“Convenient to use”

Pros

Having payroll, employee benefits, vacation and sick time and time reporting all together in one cohesive system makes this really convenient to use.

Cons

Don't need the clocking in and out feature but I understand why companies need that.

“pay stub access is fantastic!”

Pros

Access to old pay stubs makes a lot of the hassle easier to deal with and the setup for direct deposit and reporting is also really easy.

Cons

Customer support basically doesn't exist. Seriously none at all! If HR configures something incorrectly and doesn't know how to correct it, the issue just stays unresolved. And when you need help with a feature you haven't used before, there's nobody available to guide you. The upside is that there isn't much to break but if something does go wrong you're pretty much on your own.

“reliable records”

Pros

The functions are easy to use and the record keeping has been accurate and dependable.

Cons

I'd still like to see more features and additional options added.

“outdated system and poor support”

Pros

Everything being stored in one place has definitely been useful!

Cons

The support has been really disappointing. We're supposed to have one dedicated contact but we've gone through three in a single year and none of them have been responsive. On top of that the system goes down regularly. Our employees constantly run into problems clocking in and out because the app freezes and stops working. The online staff portal also feels outdated and far from accessible.

“Impressive solution”

Pros

Its app has been really useful because I can quickly check how many hours I've worked and see what I'm expected to be paid on my upcoming paycheck. It also includes plenty of other helpful features like viewing my year-to-date income along with my accrued sick time and vacation balance. Being able to pull up this information anytime and look back at past paychecks is a big improvement over only getting a paper check with my hours and no real way to review previous pay periods or track everything later.

Cons

Since I've been using this software, I haven't run into any issues. I can't really think of any downsides or complaints at this point.

“quick timecards”

Pros

Editing timecards on the website is easy and adding work hours, PTO requests and similar updates only takes a few minutes.

Cons

Using the mobile app to log hours is much more complicated. You have to manually fill in every field including department codes, while on the website you can simply move to the next day after entering your time.

“payroll tracking done right!”

Pros

Works smoothly for handling payroll and lets employees keep track of their pay without any hassle. Everything important is laid out in a way that's clear, accessible and simple to get to when needed.

Cons

At times the app feels a bit slow to respond though that likely has more to do with security measures than anything else.

“So useful!!”

Pros

Has been really useful for keeping all of our employee information organized especially things like compensation, tax details, holiday pay and PTO balances. It helps me stay on top of records without having to jump between different places.

Cons

Every now and then logging in can be a little slow and the system has occasional glitches but aside from that I really haven't run into any major problems.

“user friendly payroll hub”

Pros

Navigating this software feels very easy! Timecards for payroll, PTO balances and submitting requests are all right where you expect them to be so getting things done doesn't take much effort.

Cons

Reports can occasionally be a little delayed when you try to run them but the information you need still comes through in the end.

“ALL in one!”

Pros

Payroll tracking, benefits administration and talent management being all in one solution is something I really appreciate!

Cons

Honestly I don't have any complaints. The interface handles everything very well and makes the whole process feel effortless.

“Good product”

Pros

The attendance, performance review and pay sections are pretty easy to navigate although submitting time-off requests feels more inconvenient.

Cons

Getting through tasks takes too many steps and the workflow really feels longer than it needs to be. It would be much better if those steps were reduced.

“handy app”

Pros

Having this as an app makes a big difference and it's very simple to use. As an employee, being able to clock in and keep up with my hours is really important. It's nice having everything I need right in my hand.

Cons

Every now and then it freezes but it doesn't happen often and I usually just text my boss and they take care of it.

“Satisfied user”

Pros

I'm really impressed by how versatile this software is! It lets me handle a lot of tasks in a short amount of time and it has helped me save money too.

Cons

It was a bit challenging to get used to at first but I picked it up pretty quickly.