ADP Workforce Now Reviews

“has the key features”

Pros

Having all the key applications available in one place within the app has really helped keep things organized and organized.

Cons

Issue is that the app can be very slow to run which gets frustrating at times.

“Easy to use”

Pros

Using this product was extremely simple and very user friendly.

Cons

The only downside is having to learn new processes when working across different organizations.

“flexible access across devices”

Pros

Pretty easy to figure out and it's simple to understand. I also really appreciate being able to access it from a phone, a desktop and even the punch-in machine.

Cons

One thing that gets a little annoying on mobile is having to keep updating the password. I get that it's for security but since my fingerprint login is already there and doesn't change, it feels unnecessary sometimes.

“Solid solution!”

Pros

It works as a one-stop shop for handling all the HR management features I need to manage my employees.

Cons

The messages and alerts can be frustrating because they don't take you directly to the issue.

“super simple to navigate”

Pros

Using it feels really easy which is the biggest plus for me. It never feels difficult to locate anything on the platform.

Cons

Honestly, I have no complaints at all. I'm not familiar with the pricing so I can't really speak to that part.

“helpful time tracking”

Pros

Being able to submit timecards was the most valuable part of this software especially for hourly employees. Clocking in and out was easy for each person. It also works well for salaried employees who need to keep up with PTO and monthly paychecks. The pay statements are clearly shown, with deductions broken out in a way that makes them simple to review.

Cons

The browser version is definitely more user friendly than the mobile app. Navigating the app felt difficult, while the browser made it much easier to find the information I needed.

“innovative tool with standout support”

Pros

Running a single-user business, this software still feels surprisingly innovative and does a really good job of simplifying my payroll. Whenever something comes up, the support team has been outstanding and I can depend on them to help. Another big plus is being able to manage my account remotely right from my cell phone.

Cons

The cost is definitely on the higher side but I can see why because it comes with added benefits. The software includes a lot of extra features that other payroll software programs do not offer. I also really appreciate the reporting tools since they help me keep close track of my business.

“clear layout and solid value”

Pros

The software was the first HRIS I worked with and it didn't take long to learn. The interface is easy, the layout makes sense and it works especially well for smaller companies just getting started with an HRIS. Pricing is fairly reasonable compared with other software and it includes all the core modules you'd expect so it covers the job it's meant to handle.

Cons

A couple of areas still need work especially reporting and analytics, along with the implementation process when adding new modules. The reporting tool feels limited and the reports themselves aren't very readable for the average user. On the implementation side, customer support can be slow and a lot of reps seem to rely on others for troubleshooting or for answering more detailed questions.

“reliable and user friendly”

Pros

As an employee, using it has been very easy and I haven't run into any issues at all.

Cons

It can be a little slow to load once in a while but it's barely noticeable.

“can keep track of a lot”

Pros

One thing that really stands out as a user is being able to view my weekly paycheck before the actual payday arrives. It's also helpful to have access to past pay periods and I can print them or email them whenever I need proof of employment. On top of that I can keep track of PTO, bonuses, holiday pay and overtime all in one place.

Cons

Every now and then especially during software updates some information temporarily disappears. Usually I just have to wait a bit or refresh the page for it to show back up so it seems like a minor glitch that could probably be resolved with a patch.

“time-off tracking across companies”

Pros

Working with several companies that use this software makes it much simpler to keep track of time off though I do need to pay attention and make sure I'm in the correct account.

Cons

It isn't the most accessible software available. It took some time to learn and onboarding new users can be a fairly slow process.

“Essential to have”

Pros

The software plays a huge role in our company by helping us track employee hours accurately, including sick leave and vacation time.

Cons

Using the app on my phone can be a bit frustrating at times.

“excellent software!”

Pros

The software does a really good job of handling employee time management and it's flexible enough to adapt to different needs while still being simple to use for payroll.

Cons

I honestly don't have any complaints about this software. It's very manageable and easy to use.

“Convenient option”

Pros

Having payroll, performance reviews and benefits all in one place makes the software really convenient to use. It's nice not having to jump between different systems and being able to download the mobile app is another big plus.

Cons

I haven't come across anything that makes the software difficult to use. The interface feels user friendly and I've had no trouble finding the information I need.

“simple to navigate”

Pros

Keeping track of hours, vacation time and clocking in and out is very easy with this software. It's user friendly and simple to navigate as a daily user.

Cons

Nothing comes to mind as a downside right now. From a user standpoint, it's pretty easy.

“Easy to use platform”

Pros

The software is very easy so it doesn't take much effort to use or understand.

Cons

Getting help when it's needed can be frustrating at times because it's not always clear how to reach the right support.

“responsive support and powerful reports”

Pros

There's a lot built into the software that you can put to use across a business and their customer service has been outstanding and quick to respond. The reporting tools are especially impressive since you can pull the fields you need and create reports the way you want.

Cons

At the same time some of the features are hard to figure out and a lot of the time you end up needing an support representative to walk you through them. The implementation fees are also on the pricey side though if your budget allows for it, the system can still be worth the investment.

“quick access to pay stubs”

Pros

Being able to pull up my own pay stubs within minutes and letting employees access theirs whenever they need information, has been a huge benefit.

Cons

I really don't have any complaints. I'm very happy with the product and what it can do.

“strong focus on privacy”

Pros

I really appreciate how much importance it puts on employee privacy.

Cons

It wasn't a major issue but it did take me a few seconds to figure out where to find previous pay records.

“one login, full access”

Pros

Working with this as both an administrator and an employee has been really convenient. Having just one login for both of my accounts makes everything much simpler and I can handle nearly anything I need with the access I have. It's also very uncommon for me to get stuck or have trouble finding something on my own to the point where I need to ask another employee for help.

Cons

Honestly, there isn't anything I can point to that I dislike about this product. I like the software much more than the experience we had when we were using Paychex.