ADP Workforce Now Reviews

“helpful notes and interview scheduling”

Pros

Being able to add notes to profiles, line up interviews and keep templates saved in one place has been really useful. It also helps that the system sends notifications whenever new applicants come in.

Cons

One limitation is that recruiters can't manually enter profiles into the database. The filters can also be frustrating because they have to be used in a specific order--if I choose a project name with the search button and then click "all applicants," it clears out the first selection.

“flexible timekeeping that delivers”

Pros

Right from the start, the software has been one of the most user friendly timekeeping systems I've worked with and it gives you plenty of room to customize it as needed.

Cons

The only problem I've really run into is how long it can take to get a resolution from back-end support when something needs attention.

“handy hub for work info”

Pros

Having one place to view so much of my employment information is really useful. I can check my benefits, paystubs and documents and also update my profile when needed. My employer can share company-wide updates there too and keep important files like the employee handbook and benefits enrollment details available. There's even a section to save a resume and any other documentation the employer asks for.

Cons

It already offers a lot of features and I'd be happy to see even more added over time. I'm also not sure how well it integrates with other applications although that hasn't really been something I've needed.

“user friendly features throughout”

Pros

Everything in this app feels easy to use and getting around the different features is simple.

Cons

Since COVID, the employee wellness quiz that has to be completed before clocking in and out doesn't always load which is frustrating though not a major issue.

“paycheck alerts and tax access”

Pros

Getting notifications when my paycheck is posted and deposited is one of the things I really appreciate about the software. It also makes it simple to keep track of current paychecks, go back and pull up older ones and access my W-2 forms all in one place without having to wait for them to arrive in the mail. On top of that, I can use the W-2 information directly when filing my taxes online. Overall, this is really valuable software for any business to have.

Cons

Honestly, I have not come across anything I truly dislike about this software. It has been hard to find any real downside while using it. The only minor issue I can think of is that if the internet goes out, I cannot access my information. It would be nice if there were some kind of offline access although I understand that without the internet the information might not be fully up to date and in the end this kind of system really depends on being online.

“smooth process integration”

Pros

It fit into our existing workflows without much effort and really broadened what we're able to track in our data.

Cons

Customer support wasn't very strong, mainly because it took too long to get in touch with someone.

“paperless payroll helps us go green”

Pros

Switching to a paperless payroll system means we're saving a lot of trees and cutting down every employee's carbon footprint. That really matters and it's a good step toward being more environmentally responsible and making a real effort to go green.

Cons

One thing that should be improved is employee communication around payroll deposits. Everyone should automatically receive an email with a digital copy of the deposit details, including the amounts paid and the actual hours worked. It would also help to include a biweekly copy of each employee's time punch card for tracking hours, totals and amounts. Employees shouldn't have to go searching for this information on a separate payroll site. This should happen every single time a payroll deposit is sent to the bank, with an automatic update option included.

“custom dashboard”

Pros

The homepage is highly customizable and very easy to navigate. It's convenient that I can see company-specific features and get to things like benefits, time off and other information with just one click.

Cons

The app can be glitchy. A lot of the time I'm unable to open or access my timecard to make updates when I'm using the mobile app.

“fits our needs”

Pros

Using the software has been really convenient because it works as a time clock while also letting me check pay stubs and time cards. Having all of those tools together in one place is very helpful.

Cons

At times though, the software can be pretty slow or unavailable due to maintenance more often than I'd expect. If a page like the time card stays open too long, it times out and makes you log in again.

“so simple to figure out”

Pros

Whenever HR sends out a quick email with minimal directions, I've still been able to get into the platform and figure out exactly where the task is supposed to be completed.

Cons

The interface and overall navigation don't feel especially well designed and some of the references to different submenus are pretty unclear. I end up using the "Myself" menu more than anything else but not because it makes the most sense structurally. It's probably just where our HR team tends to place everything.

“employee profiles are well organized”

Pros

Each employee profile page is laid out nicely. It feels like a dashboard that breaks information into clear sections for each employee, such as pay profile, employment profile, personal profile and more.

Cons

From a user standpoint, the reporting tools leave a lot to be desired. It's very hard to find a standard report that includes the information I need and building custom reports can be frustrating to work with. We also rely on this system for PTO tracking and users regularly struggle to understand how to view the full details and manage their time off. I end up walking them through it all the time, even though that feature really should be accessible. On top of that, administrators can't pull or print a calendar that shows employee time off across a selected date range. That feels like essential business information yet it seems we don't get full PTO functionality unless we also pay for the Time & Attendance module which is pretty disappointing. Another major frustration has been trying to use the system to distribute company policies, collect required signatures and print reports showing the results. I still haven't been able to make that work and at this point I've given up trying.

“accurate time off, frustrating app”

Pros

One part that works well is the time-off information since it's usually accurate and quick to pull up. The compensation area is also easy to get to and use.

Cons

Honestly, both the website and the app feel far from user friendly. The app in particular is extremely slow and can be really frustrating to deal with. It takes forever just to launch and even after it opens, moving between different sections still takes too long. On top of that, not all of my pay stubs show up in the pay stub section. There were also times when the layout of the app sections just didn't make much sense so figuring out how to use them was confusing.

“our team prefers this platform”

Pros

Overall, this has been a solid program. A lot of our associates have mentioned that they prefer this software over the systems we used before.

Cons

My only issue with this software has been the customer service which often felt slow to respond and not especially helpful.

“effective profiles, frustrating reporting”

Pros

It's a very effective system and the employee profiles and tracking worked really well. Being able to move someone from recruiting to onboarding and then through employment is a big plus if you decide to use all of those features.

Cons

Reporting was very hard to manage and because we're a smaller company, we didn't have a dedicated contact person. Having to call customer service whenever I needed help took a long time, felt inconvenient and often led to different answers to the same question. A couple of times, that inconsistency even created serious payroll problems.

“clean UI and handy tools”

Pros

Right away, the software feels clean and well organized. The layout makes it simple to locate whatever function you need without much digging. Getting pay stubs, checking time cards and clocking in or out are all pretty easy.

Cons

One frustrating limitation is that if you mess up your clock-in or clock-out details, you can't correct it yourself and have to rely on the Payroll manager to make the change. The bigger issue though, is how slow the software can be. Almost every click takes a long time to load. On top of that, when I try to run reports during the day, they usually fail unless I schedule them for after work hours because the servers seem too overloaded.

“highly recommended”

Pros

Right from the start, this software has been very user friendly and simple to work with. The customer service is also really strong and that makes the overall experience even better. I'd definitely recommend it to others.

Cons

Honestly, I haven't come across any real downsides while using this software. The only thing worth mentioning is that the pricing is a little on the higher side although they do offer a pretty good deal or discount at the beginning:)

“user friendly for everyday tasks”

Pros

Using the software has been really easy. Handling schedules, pay and time-off requests is very user friendly and it makes everything simple to manage as an employee.

Cons

Honestly, based on my experience as a user, there isn't anything I would want changed. It does exactly what I need as an employee and stays user friendly throughout.

“easy to use”

Pros

The software is pretty easy and fairly simple to work with.

Cons

At times though, it can be a bit wonky and glitchy.

“Employee-friendly”

Pros

Packed with features and the team that guided our setup delivered excellent customer service. I also really appreciate the improved access it gives our employees.

Cons

Getting support isn't always quick or readily available when issues come up. On the tier we use, the service also feels a bit more hands-off than expected.

“reliable timekeeping tool”

Pros

The software has been working really well for us as a timekeeping system, record-keeping platform and overall HR tool. It's easy to navigate and training employees on it hasn't been difficult. From the admin side, it's also very practical and just as user friendly.

Cons

The biggest challenge has been customer support especially with having to change account managers at least three times in less than a year. That makes it tough to build any kind of working relationship and we keep having to start over and explain our situation again and again.