ADP Workforce Now Reviews

“fast onboarding”

Pros

Starting off was quick and efficient and having a payroll card meant there was no wait to receive my pay. On top of that the discount program is a really nice bonus, with savings on dining, travel and plenty of other things.

Cons

Every now and then, the time shown in the system doesn't match the server time which can lead employees to clock out early or stay past their scheduled shifts and that causes understandable frustration.

“clear paycheck tracking”

Pros

Something that really helped was being able to pull up my pay stub quickly and clearly see how many hours I had worked especially anytime I was a little unsure or confused.

Cons

Honestly there is not much to complain about. It stays accurate, keeps track of everything and does what it is supposed to do.

“accurate scheduling”

Pros

Having my work schedule and pay details in one place has been really convenient. The schedule tracking is consistently accurate and I can get to my check stubs and W-2s right away whenever I need them. It helps a lot not having to switch between different apps just to check my hours and payroll information.

Cons

A frustrating part is that logging in can be pretty difficult at times. There have also been quite a few occasions when the system was completely down which meant I couldn't get into my account or view any of my information.

“has everything you need!”

Pros

Right from the start the software feels easy to use and serves as a central place for everything from payroll and benefits to time tracking and PTO. One standout feature is the learning section which includes a nice selection of free and paid webinars for learning and professional development.

Cons

My only real complaint is the lack of a convenient way to reach customer support by email or chat. The software requires users to call for help and that does not always mean getting assistance right away. Adding a chat option would make the overall customer experience much better.

“buggy login and broken face id”

Pros

Honestly there is not much to praise here. At best the graphics look decent and the breakdowns and analysis of worked hours and salary are somewhat useful.

Cons

This app has way too many bugs. The worst part is the login process and having to constantly reset or change passwords makes it even more frustrating. Face ID also fails most of the time in this app even though it works perfectly well with my other apps so it is clearly an issue on the provider's side.

“simple to use”

Pros

Using the software has been really easy for me! Logging my hours, checking my paychecks and keeping track of my PTO are all simple to do and I rarely run into any problems with it.

Cons

Up to this point, the software has been working well for our team. I haven't run into any site crashes or other issues like that.

“good experience”

Pros

Operating this software to track my weekly hours at work has been a really positive experience! The system feels accessible right away and doesn't take long to learn. Entering my time each week is very easy and I can usually sign in, log my hours and sign back out within just a few minutes.

Cons

One small frustration is that choosing between the different categories can sometimes be confusing and it's not always obvious which option is the right one. When that happens, it takes a little extra time to go back and correct the selection.

“smooth transition to this option”

Pros

Switching over from my previous provider was very easy and the software has been simple to work with from the start. It makes payroll a very manageable process and the platform feels current and up to date. I also appreciate being able to make adjustments and customize things so it feels more customized to our needs.

Cons

Since the platform is still fairly new to me, I've noticed a few occasional bugs and slowdowns here and there. That said it hasn't affected payroll or caused anything serious.

“Helpful support”

Pros

Using this software has made daily tasks much simpler and it's very accessible to work with. Everything is laid out clearly and whenever extra guidance is needed, the help center is really useful.

Cons

Nothing feels missing to me. The software has been an excellent product, it's very easy to use and I honestly don't have any complaints.

“Gets the job done!”

Pros

Once the software is fully configured the right way, it does the job really well. The time and attendance tools connect directly to the time clock and when that connection stays stable, it saves a lot of time because clock-ins and clock-outs are captured automatically. From a manager's side, that means you mainly just review the hours and approve the time cards. Payroll ends up being much faster and more easy. The vacation and sick time tracking is useful too since it updates in real time. You can approve time off and the software automatically deducts it from the employee's available balance.

Cons

There are times when the software feels a bit buggy. Occasionally the time clock has to be power cycled to restore the connection when punches are not recording the way they should. The initial setup can also be difficult to get right. On top of that we've run into some problems with vacation accruals not always calculating accurately over time.

“keep tabs on your paycheck!”

Pros

Being able to keep tabs on my paychecks, payroll and time off in one place has been really helpful. I can also go back and check exactly how each paycheck was broken down, along with when time off was used which makes it much easier to confirm everything is accurate with my company.

Cons

The login process feels outdated. Too many times my password won't work and I end up locked out and needing to reset it. Also you can't reuse any of your last four passwords which only makes the whole thing more frustrating.

“direct deposits”

Pros

To be able to update or change direct deposit details on my own is probably the best part! I don't have to go through my employer every time which makes the whole process much more convenient.

Cons

It bothers me to see options like the forms library that I can't actually use. It would make more sense if the system only displayed features and tools that my employer has made available.

“has a lot but is outdated”

Pros

Everything together in one system is really helpful! I can keep up with the details I need for my own employment as well as information for my direct reports without jumping between different tools.

Cons

At the same time because so much is packed into it, the software feels cluttered. Manual time entry which we have to use, is frustrating and takes too long. Things like schedules are not very accessible either so a lot of the basic features that should make daily work easier are actually harder to find and figure out.

“early pay access is a win!”

Pros

Best part was having the ability to see my paystubs before the actual payday since it helped me plan my budget ahead of time. Getting my W-2 forms early was also a big plus because I could start my taxes sooner.

Cons

The system seemed to go down pretty often and I ended up having to request time corrections because of it.

“simple time tracking”

Pros

Once everything was set up, using it felt pretty easy! Clocking in and out was simple and features like locating pay stubs were also convenient to use.

Cons

Sometimes it ran slowly and there were occasions when logging in did not work at all. When that happened, missing time had to be added later through the manager account.

“thorough details, confusing setup”

Pros

Provides very detailed information especially for hours worked, PTO and similar tracking. It lets you schedule vacation or sick time and you can even estimate what your paycheck will look like after taxes before payday arrives. It covers so many functions that it's hard to think of something work-related you'd need that isn't already included.

Cons

At the same time it almost feels overloaded with features. Both the app and the website crashed pretty often and the system was confusing to navigate and use.

“Gives me peace of mind”

Pros

Having the software available has been a real help for staying on top of my payroll and financial information as an employee. The biggest advantage for me has been how accessible the website is. I've used payroll systems at other companies before but the software is the one that stands out the most. The reason is pretty simple: I can get into it fast and find what I need conveniently. Also customer service was also very helpful whenever I needed assistance getting something taken care of. I've only started a new job a handful of times over the past 10 years so whenever I see that a company uses the software, I honestly feel relieved because I know I'll be able to get to what I need whenever I need it.

Cons

Over time I've only run into one or two login issues and there was one occasion where resetting my password gave me trouble for some reason. Other than those two access related problems, I really haven't had any issues with the software.

“custom reports are fantastic!”

Pros

My favorite part of the platform definitely includes custom reports!

Cons

There are a few minor annoyances here and there but nothing serious enough to make me stop using the product.

“Dependable option”

Pros

The software covers our HRIS needs well especially the Payroll, HR and Benefits modules which are the most important parts for us and get used the most. Having a dedicated support contact has also been a huge advantage. That level of help is really valuable and not always something smaller companies have access to. We're fortunate as a PE firm to have that extra layer of support.

Cons

Issue is that every module comes at an added cost and pricing can get expensive quickly. It would make more sense if the modules were bundled and priced in a more practical way. Another frustration is that once a module is purchased, the handoff into implementation seems to lose momentum unless you keep following up and reminding them that you want to move ahead.

“Effortless navigation”

Pros

Everything I need is right there with just a click! The layout is clearly labeled so finding what I'm looking for doesn't take any effort and the site is very simple to navigate.

Cons

At this point there really isn't anything I dislike about the software. I can't think of any changes or additions that are needed right now.