ADP Workforce Now Reviews

“paperless pay tracking”

Pros

Getting access to my paperless pay stub every week has been the best part. I can also check my hourly pay whenever I need to. This app helps me stay on top of my money and makes it easier to catch anything in case my employer makes a mistake.

Cons

Something I don't like is that I can't search for the specific pay period I want.

“What a powerhouse!”

Pros

Having everything built into one platform really helps keep HR tasks in one place. It's a full-featured product that lets you handle just about every HR issue without needing to jump between different systems.

Cons

The interface feels outdated and gives the impression that it was pieced together from separate modules. Navigation can be confusing when you're new to it and small things like message statuses not updating right away (or still showing as new after they've been read) can get pretty frustrating.

“all reports in one app”

Pros

Out of all the programs our company has used, this one has been one of the best!! Being able to pull all of my reports directly through the app is something I really appreciate.

Cons

I do not have much negative to say about the software. The only issue that comes to mind is the cash limit on the debit card but that seems to be a common policy with most companies.

“Flexible forms”

Pros

Navigating the software is pretty easy and it does a good job of keeping things organized. One of the biggest advantages is being able to upload and store a large number of employer forms, handbooks, tools and other resources without running into limits.

Cons

Support was the weakest part for me. Most of the time, requests just got routed back to our internal HR team and the turnaround for getting issues resolved was not very timely.

“login issues outweighed features”

Pros

The ability to clock in from my phone was a feature I really appreciated. The software also gave me access to learning modules, both related to my role and outside of it which I enjoyed. On top of that it was convenient to have my hours worked and pay details all in one place and easy to review.

Cons

Biggest frustration was dealing with login problems almost every day. Because of that I regularly had to fill out a paper time card just to fix my hours. If the internet was down or the system was under maintenance, I couldn't sign in at all and since I worked weekend graveyard shifts, that happened all the time. Also after leaving the company because of the virus situation, I lost access to all of my paychecks.

“So convenient!”

Pros

Being able to pull up my pay stub right from my phone is really convenient and I appreciate seeing a clear breakdown of the taxes and fees that are deducted.

Cons

The app can be glitchy at times and there are some random features that seem empty or just don't get used.

“has a very modern design”

Pros

Right away, the platform feels eays to use and polished. The front end has a really nice look and feel and the tools for employee information are especially useful whether I need pay statements, tax documents or similar records.

Cons

For now I really haven't run into any issues with the app. My overall experience has been very positive and I honestly don't have any negative feedback to share.

“dependable support around the clock”

Pros

Having customer service available 24/7 is a huge plus especially when a last-minute emergency comes up and needs to be handled right away.

Cons

The fees can be high, there are occasional technical issues that pop up and tech support isn't always as helpful as it should be.

“quick access to pay stubs”

Pros

Getting all of your pay stubs is fast and easy which makes the system really convenient to use.

Cons

Switching between this and the provider's other software can be really confusing because the login platforms look almost identical and that causes a lot of mix-ups for employees. The healthcare section is especially frustrating when setting up new hires. On top of that the team handling it does a poor job communicating with management and often fails to let them know when forms should be expected.

“helps to stay informed”

Pros

Keeping up with company activity through this app has been really convenient. Internal job postings and news show up right on the home page which makes it simple to stay informed. It also does a nice job of helping me follow my pay schedule and check how many vacation days I have available.

Cons

One thing that can be frustrating is that the interface is occasionally a little difficult to navigate especially when I am trying to find specific details related to my job profile.

“top-tier payroll platform”

Pros

Compared with other payroll systems, the software stands out as the industry leader. It's highly sophisticated, very user friendly and one of the best management-supported solutions available.

Cons

The cost can be on the higher side but the quality, reliability and service still make it one of the most credible options in the industry.

“everything in one place”

Pros

Logging in today for the new health benefits enrollment period reminded me how neatly the software keeps everything together in one convenient place. All of my information is centralized, the layout feels compact and organized and the software has made the overall experience very user friendly.

Cons

I really don't have any major complaints. The only thing that comes to mind is that since I don't use it very often, I sometimes forget my password. A quarterly reminder from the provider to log into the portal and check things would be a helpful addition.

“reliable updates and reporting”

Pros

The software does a really good job of staying current especially with updates tied to tax law changes. The reporting tools are also very useful since it's simple to build and modify reports based on exactly what we need. I also appreciate the standard batch of payroll reports that comes built in. On top of that, the training materials are very well done and the payroll representative support has been excellent. Our rep is well informed on the platform, responds quickly, helps resolve issues and gives solid guidance whenever we need to roll out new policy changes or fix a problem.

Cons

My only complaint is within the time-off adjustments area. If a note is entered incorrectly, there's no way to edit or correct that note directly so you have to create a new adjustment just to fix the mistake.

“loving the switch to this tool!”

Pros

Absolutely loving this software!!! I'm really glad we made the switch to this solution. I score it a 10 out of 10!

Cons

Nothing at all!!! I honestly don't have any complaints.

“smooth workflow”

Pros

Right from the start everything felt well organized and connected in one place. The tabs make sense, navigation is easy and it's simple to find what you need without jumping around. I can pull up all the details for one person from the same page which saves a lot of time. It was also quick to pick up and tasks that tend to feel outdated in other systems move along really well in the software.

Cons

I really don't have any complaints. A few small things I had hoped would be improved before have already been addressed through regular updates and patches.

“user friendly”

Pros

Over the years, the provider has clearly put a lot of effort into making the platform more user friendly and organized for handling just about every HR need.

Cons

The employee review application within the software still isn't very functional.

“employee data is handy”

Pros

Having quick access to employee information is really helpful and being able to look back at previous payroll records makes things much more convenient.

Cons

Most frustrating part tied to the software has been trying to reach customer service. Any time we called for help while submitting payroll, we usually ended up waiting two to three hours and even then the agents often did not seem to know how to resolve the issue. That is not really an app-specific problem but submitting payroll without errors is difficult and correcting mistakes is even more challenging.

“top choice for payroll!”

Pros

Something I really appreciate about this tool is how well it works across all kinds of industries. After 30 years of handling payroll, this is still the number one product I prefer to use.

Cons

I don't have anything negative to point out. It's a solid, high-quality product and their team really takes care of you and supports your needs especially during the Coronavirus period.

“Accessible from anywhere”

Pros

Being able to use it from anywhere including on mobile, makes it really useful and convenient.

Cons

There are times after updates when it doesn't work for a while.

“Good tool”

Pros

Having both the app and the website available makes it convenient to access whenever needed. Most features are fairly accessible to use with only a few exceptions here and there.

Cons

The platform feels like a mix of newer and older modules and that really shows. You notice it not just in the usability which often feels more on the old-fashioned side but also in the frequent loading problems, like slow performance or data not loading at all. That's disappointing because the product really does include everything needed to handle HR work.