ADP Workforce Now Reviews

“doesn't take much effort”

Pros

As a regular employee rather than someone in HR, the platform feels pretty easy to use across different sections. Keeping up with my hours, vacation balance and sick time is especially convenient and doesn't take much effort.

Cons

A few resources can be a bit tricky to locate. Things like W-2 details or making updates to my profile sometimes take a little digging around before I find the right place.

“very configurable”

Pros

Having everything in one place for payroll, HR and financial management has been really helpful. It's configurable and there are plenty of options that make routine clerical HR work much easier to handle.

Cons

The earlier versions of the interface felt pretty outdated when it came to setup and accessibility although they've made noticeable improvements over time.

“Amazing self service portal!”

Pros

One thing that really stands out with the software is the self-service portal. It's very helpful and simple to navigate and I can find pretty much everything I need there without having to reach out to someone in payroll or HR.

Cons

Because the software comes with so many features, it can feel a bit overwhelming in the beginning. That said, after using it for a week or two, it starts to feel much more familiar and manageable.

“So useful!”

Pros

Has been really useful across a wide range of HR needs, from daily attendance tracking and payroll processing to equity stock management, including regular reconciliation. It covers several important HR functions in one place and helps keep everything organized.

Cons

Reporting feels somewhat limited and it would be much better if the system could generate stronger quality MIS reports especially around compensation data for senior management.

“strong reporting history”

Pros

There was a lot of data available which made it really useful for building historical reports.

Cons

It falls short on mobile functionality and organizing reports and data could be much better.

“Quick updates”

Pros

It is something we rely on constantly and it has been really convenient to use. Making updates is easy, getting into the system is simple and requests are usually handled very quickly. We also appreciate that certain changes are time-stamped which makes it much easier to track what was done and when. Overall it has been a really solid app for our team. Also the customer service has been excellent! Whenever our company has needed help or requested changes someone has been available right away to assist.

Cons

One thing that can be a little frustrating is how quickly software changes seem to roll out. It would be helpful to get advance notice when updates are coming, along with a tutorial or some kind of guide explaining what changed.

“user friendly design”

Pros

Right away the interface felt user friendly and simple to navigate. I've run into very few technical problems which has made using it pretty reliable. One of the biggest benefits is having so much information in one centralized place especially when it comes to details about my direct reports.

Cons

Every now and then, I run into trouble when I need to correct my direct reports' timecards particularly when entering or adjusting time entries. I'm sure there's a simpler way to handle it but I haven't fully figured that part out yet. Thankfully it doesn't come up very often.

“My recommendation to businesses”

Pros

Keeping everything organized at any time is very easy with this software and I'd definitely recommend it to other businesses. It works very efficiently and is simple to learn on your own.

Cons

I really haven't run into any problems using it. It has been reliable for me at all times.

“paperless access that just works”

Pros

Having employee statements available in one place has been really convenient for our team. The system feels user friendly, the navigation is easy and a huge bonus is that everything is completely paperless.

Cons

Can't think of anything that needs to be improved. The software has worked very well for us and I haven't run into any issues with it.

“handy documents, confusing timekeeping”

Pros

Resetting passwords is pretty easy and getting documents like W-2s and pay stubs is convenient.

Cons

As a timekeeping system, it doesn't feel very user friendly. It can be confusing at times and seems to lack some of the features other timekeeping tools like Ultipro, offer.

“very resourceful”

Pros

Everything is very user friendly and I can quickly check my pay and my work schedule right from my fingertips.

Cons

I have no complaints at all. I love it and they're doing a good job, keep it up!

“Payroll visibility”

Pros

One of the best parts of this software is how it connects vacation tracking with payroll. It shows exactly how much time is available along with what has already been used which makes planning much more practical. I can schedule vacation in advance not just by the week but even for yearly planning and that is really helpful. Another big advantage is being able to see payroll details such as wages, raises, annual net pay, job department information and a full job description all in one place. The dashboard is clear and organized so it is simple to access anything related to work. It also connects all jobs I have had that used this software for payroll under one account which makes it possible to keep up with both current and past paystubs. On top of that there is a mobile app option so I can check everything from my phone no matter what type of cellphone I am using.

Cons

Biggest frustration is having to change the password every 90 days. That becomes a hassle especially when it gets harder to come up with a new password that still meets all of the required rules. It also will not let you reuse the same password or even one that is too similar to a previous password.

“feature-packed”

Pros

It provides a wide range of options that work well for companies of all sizes. I've been using it for more than 20 years and have consistently had very positive results especially with how simple it is to use, how easy it is to move through the site and how convenient it is to update information for employees when they log in to clock in. That setup helps everyone see company news at the same time. The benefits tool is also extremely useful because it does an excellent job of tracking employee benefits and all available benefit options. On top of that customer service is very responsive and collaborates well with our HR manager.

Cons

I really don't have any negatives to point out about the provider's products. The only thing I would say is that customers need to take the time to fully explore all of the functionality the software offers so they can make the most of everything the system is capable of.

“keeps pay history”

Pros

Keeping track of clock ins and clock outs with the software has been really convenient and the app also makes it nice to look back at past pay information whenever needed.

Cons

Something that would make it better is adding more detailed features especially a way to see exactly what is being deducted from paychecks, like insurance.

“great software!”

Pros

This solution has long been a standard in payroll and one of the best things about it is that an employee's payroll history stays with them. Instead of being stuck in a proprietary system, any company using the software appears within the employee's profile which makes that continuity really valuable.

Cons

The website does feel outdated. While it is still easy to use and this is more about the appearance than the functionality, the overall design looks pretty old.

“feature-rich but confusing”

Pros

I do like that it offers a wide range of features and services.

Cons

Working with it isn't very accessible or user friendly particularly on the administrator side.

“love it!”

Pros

Everything being in one place is a big plus with this software. It lets me manage applicants, run payroll and keep employee records together instead of bouncing between different systems.

Cons

The employee facing side is the part I'm less happy with. It isn't very user friendly, at least from my employees perspective.

“best option!”

Pros

Being able to pull up my pay stubs, W-2 and time card from both my phone and computer is really convenient.

Cons

I honestly don't have any complaints about this app. It rarely crashes and works well in different situations.

“quick setup”

Pros

Setting everything up and getting it running has been very easy! I can set up my company's profile without any issues and pulling reports is quick and simple as well.

Cons

If there's one downside, it's the cost. I believe more people would be interested in using it if the pricing were a bit more affordable.

“fast adoption”

Pros

Employees learned the system quickly and really appreciated how user friendly it is. On the internal side, we absolutely love the reporting capabilities. It's the only HRIS we've used that lets us pull highly specific reports the way we need to.

Cons

The pricing is a bit on the high side and there are times when reaching support can take a few days.